DOOR PROS Garage Door Repair Of Roseville

Honest people, great advice. I called in with what I thought required a service call, but in reality it was a quick fix that was clearly explained over the phone. This company turned down the easy money, but in return gained my good word, AND a customer for life. Sometimes the best way to GET business, is to turn it AWAY. Thank you Door Pros!

Jim has installed new garage doors, gate. Every now and then the gate needs attention. He makes himself available no matter what time I text to help troubleshoot the issue until it's resolved. It's rare to have this level of service, I would highly recommend using Door Pros for your Gate or garage Door installation. They got your back well after the sale.

We had to replace our garage door and motor and called Door Pros. Abraham came out and provided the estimate. He was very informative, answered all my questions, patient, and very easy to talk to. His good customer service alone made me feel like I didn't have to go anywhere else. We went ahead and purchased our garage door through Door Pros and was lucky enough to have Abraham as the installer. Again, he was on time, even a little early.

He was super helpful and was kind to my four year old always asking curious questions to what he was doing. And he answered all our questions at the very end. I would highly recommend Door Pros and Abraham. Thanks so much for this service!

Our experience with Door Pros Garage Doors of Marin County has been excellent. First, when we thought all we needed was garage door repairs Tyler came by and couldn't have been more helpful. Then when we finally realized we needed a new garage door the sales manager, Greg Napolitano, patiently and efficiently helped us select a door from the many different types of doors available.

Then when the supply chain issues caused a delay, the office staff provided the necessary updates without us having to call. Lastly, Bayron, who did the installation, was an absolute gem. He was a pleasure to deal with providing us with periodic updates and answering our annoying questions with a smile. I don't yelp much at all but Door Pros of Marin certainly deserved a most positive review.

We had an emergency and Door Pros response was unbelievable! Someone drove through our beautiful new garage door and destroyed it. I called Door Pros and Ryan, Dillon and Tony came out within a couple of hours to remove the broken fragments allowing us to free our cars. Their quick response and can-do attitude was a huge relief. I can't say enough good things about these guys and this company.

Ryan went above and beyond to make sure my double garage door worked properly. He was professional and personable. It was easy to set up the appointment, with an immediate call back after I left a message. Ryan came within the window they quoted and he kept me posted as promised 30 minutes prior to arrival! great experience!

Skyler and Bobby installed our new Canyon Ridge Limited door today and it looks great! Skyler and Bobby were really nice guys and their work was clean and professional. They made sure all the gaps were filled around the door since we have an older house that has settled unevenly. They also adjusted the door to make sure our EV cable wasn't getting crushed. Skyler showed me how all the electronics worked and how to maintain the door before he left.

I see a lot of the negative reviews here have to do with lead times, and we did have a bit of a long wait for our door (several months), but this is all on the manufacturing and supplier end and nothing do do with Door Pros. so be nice to your technicians when they finally show up with your new door!

I couldn't recommend Door Pros Enough. Jimmy came out for our install and was met with some hurdles due to construction being done inside our garage during the 6 months we had to wait for our door to be made. He was optimistic and so hard working, super friendly and did all he needed to do make sure the door was installed and perfect before he left. The door itself is beautiful, strong and very quiet compared to our older door. It comes with all the bells and whistles! Thank you Jimmy and thank you Door Pros!

Unfortunately our experience is mirroring others here, in our case the garage was originally scheduled to be 16 to 18 weeks (!). We are at 24 weeks now/6 months and after reaching out I'm finding why others are so frustrated. The project manager keeps promising to schedule an install, I'll get a call etc - nothing. And then silence, it really lacks integrity to do this imo.

I get the supply chain problems as well but keep the communication channels open, let us know what is going on. And worse, having to schedule around remodelers to prepare for the garage (concrete work). It throws off everything. Super frustrating. EDIT: They got in touch and garage install is scheduled, fingers crossed it all comes through.

Their technicians are responsive and the garage door that is partially installed is okay but this review is about the lack of communication OVER 14 MONTHS to get a garage door just partially installed. No exaggeration - we paid for the deposit on the garage door in 1/2021 with the promise of a few months and as of 3/2022, we're still waiting on pieces of the garage door to be installed.

What has made this process so extremely painful is that the customer service has required us to email them to ask again and again and again for them to provide us with any timeframe to expect this to be completed. They usually don't respond at all or only provide partial responses. I would be less frustrated if there was clear communication but there has been none and the process has required we drive them to do their job.

The garage door that was installed had an oil handprint on it, which the technician noticed and tried to remove (with degreaser I'm assuming) and it removed some of the stain from the wood and didn't completely clean the grease handprint. Not extremely noticeable but somewhat noticeable. Very disappointing all around.

We just had two steel Carriage House garage doors installed by DOOR PROS. The installers, Tony and Nick did a fantastic job, the doors are beautiful, it took a while to get them but it was worth it. While waiting for our new doors the springs broke on both of our old doors and they replaced them at no charge. There was an article recently that said it can take up to a year or more to get new garage doors. The doors are manufactured in Sacramento and with covid they had labor and material issues.

Stephen, Dana, Jessica, and Laura were great in getting the doors designed, constructed and installed. I love the doors, and the pups do also. The installers did well, though they didn't come back as promised to remove the other half of the hanger that had to be removed from the garage ceiling. I was waiting for that to write this review which is why it's so late. I've gotten used to it and with the windows focus more on the positive light than the ceiling.

The doors were installed pre-pandemic. I didn't call back to remind them about the hanger, so accept fault there. Door Pros were the only group that was willing and able to help me design doors to give my pups a window for my garage office while providing some privacy where needed. They look and work great and now that I'm in the garage office more often I'm thrilled!

A name change might be in order, I suggest DoorAmateurs. Called them initially to have them replace the stabilizing bars in my garage door. Was put in contact with a tech, and was initially told they could do it, but after two and a half weeks of back and forth, then suddenly decided that they couldn't.

Door Pros swapped out my automatic garage door seven years ago. On time and a competitive price. The door just stopped working on a Saturday morning. I called in and they will have a technician here in a matter of hours! Thanks Door Pros!

I would give the garage door 5 stars but because of an order glitch, and the supply chain issues, it took months longer to get the door. That being said.the installers Vincent and Dwayne were super, and the door is perfect. Door Pros communicated all along the way, and were apologetic for the wait and issues that came up. If Covid taught me one thing it is patience. This was not an emergency and we had an old door that lasted until the new one arrived. I'm very pleased with the end result.

We're very happy with our insulated steel Carriage House door from Door Pros which was installed about seven months ago. The only issue was that the rollers were very noisy in the track, and became even noisier, until one of the rollers fell out of the track and the door wouldn't close. I left a message for Door Pros about 10 p.m. They returned my call first thing in the morning and scheduled a repair for that day. Brian, the shop manager, showed up promptly.

He repaired the problem, adjusted the hardware in several places, and showed us how to lubricate the door when needed. He photographed the areas he'd adjusted and noted that he'd train the installer to prevent similar problems in the future. Our door rolls up and down very quietly now. There was no charge for this call-back repair. We're pleased that Door Pros stood behind their installation.

Beau was on time, professional and answered all my questions. He made sure MyQ app was set up and working. It was one home improvement that was painless and a pleasure.

Order placed in July of 2021 for a 15x7 garage door with 50% deposit placed (roughly $7k). Original estimate was for 8 weeks. I reached out end of September as I had not heard back at all. A few weeks go by and all I hear is that they'll get back to me with a schedule. Finally at the end of October, I'm told that the ETA was mid January. Mid January passes by and sadly, silence again so I contacted them.

I finally hear back end of January and they're still trying to get a schedule. Another few weeks go by and now door is supposed to be delivered on Wednesday 2/10. Of course, no news again on Wednesday. I'm over 50 emails now trying to get a schedule, and have had enough at this point and just looking for a refund. I fully understand that supply chain issues are often inevitable, but the lack of transparency and care for the customer is beyond apprehensible. I should've listened to my next door neighbor that also had a poor experience with Door Pros.

Our garage door spring broke and after coming in to look at it, he was able to replace it right then. He was prepared and that pleased me. In and out in 1 hour! 10 yr warrentee. Thank you

It's all in the name, Door Pros. We have an old gate system installed decades ago by another party, and Jim and the Door Pro crew knows how to get it working when things wear out. They even save old, discarded parts from other clients to recycle (repurpose) to work in our old system. One of these days, we'll upgrade, but for now, they are keeping Franken-gate alive. They are easy to reach, they show up on-time, they get the job done, and in our case, they came right back out to correct a programing issue we missed. Thank you.

I read the reviews on Yelp, and selected Door Pros as a result. I have to say that they were great! On time, communicative, efficient. I wish all home repairs went this way! Unfortunately, they rarely do. I reside in Sausalito.

Called up in the morning, they had a technician in the area and sent him over. Same day service and a great price. Plus a warranty. You can't ask for more.

Excellent experience all around. I emailed the company in the morning and got a response within 2 hours. They schedule me for service on my garage door the next day. In less than an hour the technician had the garage door functioning better than it has since I moved in. They gave me quotes for anything I asked for and were transparent with any and all questions asked. Would recommend to anyone!

Gabe was awesome. He showed up on time and had my opener installed, door balanced, bearings replaced and old unit packed for disposal in 1.5 hours. The Liftmaster 87504 is incredibly quiet and the light sensor exceeded our expectations.

The garage pros were amazing! The fixed my garage door earlier than scheduled and didn't charge an arm and a leg. The person that did the work was very professional and helpful. I would use this company again in a heartbeat!

An awesome experience from the initial call (with Glenn), to the quick arrival of the technician (Gabe), to the final install and price. Replaced my single broken spring with a dual spring set up which will allow opening of the garage door should a break occur in the future. Initially contacted ADM and did not agree with the business model or sales approach. Thank you Door Pros.

Miguel showed up on time, diagnosed the issue quickly, and seemed to do the right work the right way needed to fix our problem. Plus, he was personable and explained to me what I needed to know. Would definitely use again.

I will start with the positives. They were easy to get ahold of, polite, and quick to get us a same day appointment. Communication from the work site was also good. From there we were mostly disappointed. We called for a diagnostic visit for the garage door opener at our rental property in San Rafael. We live over an hour away and couldn't get to the property to help our tenant with her garage door that would not close.

We needed someone out there fast as I felt a stuck open garage door was a safety issue for our tenant. They did great getting a tech out to the property the same day I called. The tech called me shortly after arrival and after he apparently examined the unit. He recommended that we install new tracks because they are installed in a slightly non traditional manner (and have been for 20 years) and said that the motor sounded rough (which it also always has).

So we decided to make the drive out to the property and confirm that the unit was in fact, faulty. Within 5 minutes of arrival, we found that the entire reason the garage would not close was due to a bad contact on the door remote. Cleaning the contact and stabilizing the button fixed the issue until we can replace the remote (which will cost under $20). So just a word of caution to proceed carefully because we could have just spend an unnecessary $2,000+ on replacements that were not needed.

I am extremely pleased with the service provided. From beginning to end. When I first called, there was no answer. I received a call back almost immediately. Person on the other end was really nice as well I wish I would've taken her name. Got me set up with a technician and soon after Miguel arrived. He was absolutely wonderful. He's extremely knowledgeable and patient. Explained everything in detail. Door Pros definitely has my business going forward.

I reached out to Door Pros early in the morning, after being special enough to back into my garage, while attempting to bring my girls to daycare. I was definitely experiencing one of those "What else can go wrong?" moments. Josh happened to be the first person that I had spoken with that morning. He was very nice by making me feel less embarrassed about my silly mistake and patient enough to educate me on garage doors!

After calling around to 6 different places, I couldn't help but notice the difference between the outstanding customer service that Josh was so effortlessly providing, to the customer service that his "competitors" were lacking. In my book, I don't believe that there is ANY competition when it comes to Door Pros! From my first conversation with Josh to my last interaction with Joe, my experience has been pretty amazing! Gabe came by that same day to inspect everything and go over all of the details with me.

He was also very kind and pretty funny! About 20 minutes after Gabe left, Laura called me to schedule the appointment for the installation and Joe came by to work his magic! Joe explained everything in great detail and was very thorough with the work he provided. A BIG THANK YOU TO JOSH! His professional, kind and compassionate nature is really what made my experience with Door Pros possible. I highly recommend this business! You're in great hands!