KTM Door Control

I reached out to KTM when my old gate opener company vaporized, and I am so glad that I did. The technician that fixed my gates seemed to know exactly how my system worked even though the gates are contolled by a Doorbird pedestal near the street and a Crestron system in the house. It was such a relief to see someone who wasn't puzzled and trying to figure things out as he went.

One of my garage door opener springs broke recently, so I decided to use KTM for that repair too. Again, the tech showed up, knew what to to, had the parts on his truck, and fixed the garage door in no time. Now I have one company to call instead of 2, and the quality of service has improved in both cases. I have had nothing but good experiences with them.

Charged exorbitant price to 'reset' my opener, after they charged $684 6 months before for another issue they found. Said it was unrelated but not trustworthy.

The technician that came out was named Lester and he was really good. After fixing the initial issue he made sure the entire system was working correctly and ended up giving the door a complete tune up with oiling it and re-tensioning the spring. A++++

This morning, a roller fell off of our garage door making it almost impossible to use. I called KTM and Lester arrived within 2 hours. Lester was courteous and extremely efficient! He replaced 10 rollers in record time and lubed it as well. We've used KTM previously, and were very pleased. Also, the cost for repair was very reasonable!

The gate in our neighborhood required repair and KTM was so helpful. They sent someone out promptly to take a look at the gate and fix it that day. They were upfront with the pricing we could expect as well. Overall, it was a great experience, and we would use them again in the future for gate maintenance needs.

Our garage door spring broke, trapping both our cars. I called KTM and they had someone here in under 2 hours. Excellent service at a fair price. I would recommend them to anyone.

Fast reliable EXCELLENT service and price was very affordable and fair. I definitely recommend them. The techs Mike and Brian were awesome!

We had our garage door replaced yesterday. Bryan and John provided great customer service, were very friendly, and got the job done as expected. We will definitely be recommending KTM to friends and family.

For great customer service and expert installation you cannot go wrong with KTM Door Control Company. From the moment you call, they are courteous and willing to work with your schedule. When "Tim" arrived to install the new MyQ opener he was not only professional and friendly, he made sure I understood completely how to work the the software on both the apparatus and on my smart phone. Highly recommend KTM Door Company.

The spring in the garage door had broken and I called them to try and fix it but also wanted to get a quieter garage. I had called another rated company on Google who was trying to upsell me a whole garage door (mine had a small crack in it on one of the section from an unfortunate incident in the past) in addition to replacing the spring. KTM asked why I would want the whole door replaced and supported the crack with a simple $35 strut in addition to fixing the spring.

At my request they also replaced the whole garage system with a quieter track and rollers at a much better cost than the previous company. Technicians were very friendly and even waited for 10 min to allow my wife to get home so they could program both cars to the garage door opener

We had our opener replaced with KTM and are very happy with the service. When I called to get a quote, the person I spoke to gave me some tips and wanted me to buy a quality machine, regardless of which company we went with. I called 3 companies to get quotes. They were all roughly the same cost, but I went with KTM because of that extra level of customer service.

Our install went great and we are very happy with our new opener. The belt operated Liftmaster is quiet and smooth! The only criticism is that our tech had to remove some construction staples when he took down our old opener and didn't clean them up. Luckily my husband found them and swept them up before one of our kids stepped on them.

I need a power gate actuator for my house. They had it in stock and at a good price. I showed up after closing and they still took the time to reopen and sell me what I needed. I will definitely call them again.

Fantastic service! I called this morning for some help with my garage door. They had a tech (Mike) out within a few hours! Mike had me fixed up in no time and I found their service rates extremely reasonable! Very friendly, very fast and a great price equals happy customer with a working garage door now! High recommend!

Great service! Came out the same day I called and replaced my opener quickly, and for a great price. They made sure openers worked, sensors were set, and left all the paperwork for me. Highly recommend.

I've used Liftmaster products for over 30 years. The products have always been great, but having a good dealer who knows the products and provides top-notch service and support is equally important. We just replaced two aging Liftmaster 1280R's with Liftmaster WLED openers. The crew replaced everything - wiring, mounting hardware, wall units, sensors, everything - and they did a great job. Everything looks great and works great, and I couldn't be happier. I highly recommend KTM Door Control. You'll get a good price and prompt, professional service.

I've used KTM a couple of times and I am serious when I say they are straight forward and honest. They did a very fairly priced and honest repair on my home in Spring, Tx a few years back and then I moved into Houston and because of the previous job they did, I tried them again to repair my fiance's garage door in the Heights. She had a company come out before talking to me and they tried to tell her she needed a new opener, springs, rails the whole nine yards.

I told her I'd call KTM and they did just as they had done before. They came out fixed a simple issue for her and charged her a very reasonable repair fee. They are good guys and I will definitely always give them the first shot on any garage door install or repairs I have.

I highly recommend KTM Door Control! They came highly recommended by my neighborhood Facebook page. I called them, got a quote and new door in 24 hours. Great customer service, friendly installers. Quality product!

The spring on my garage door broke early Saturday morning. I called KTM at 7 am, and they had a technician out the same day before noon! Mike was very professional, quickly changed the spring, and lubricated all the moving parts. He offered to replace the old rollers since they were worn, and tightened the chain drive while he was there. The garage door is much quieter now than I thought it could possibly be, with less than an hour's work. Highly recommend KTM!

Our garage doors brain got fried when the house was hit by lightning. The KTM tech was out the next day after calling and able to fix instead of needing to replace the whole thing. Win!

Excellent customer service! Technicians, Lester and Tim, arrived in a timely manner and explained clearly what the issue was. They were in and out in less than an hour, everything was fairly priced, and I'm left with a fully functioning garage door! Would happily use KTM again!

Horrible service. My home warranty company contracted them out for garage door repair. The technician came out and diagnosed the problem as the spring and not covered under my warranty. O.K. I still need my garage door repaired. ( Already paid the 75.00 service fee via C.C). Technician quoted an additional $275.00 but told my wife he must order the parts and return in less than a week.

I called another Garage Door company @ 3:00 and asked for help. Their Technician was on my property in 45 minutes.not the three-hour window given by KTM. The repair was made in one hour for a total of $220.00 with tax. (O' Brien Garage Door) I received a phone call from Jim with KTM the next morning and I told him what I went through and repair was already made. Jim proceeded to call me a LIAR and his company was never at my house.

I have their truck on a security camera so I proceeded to explain to him I could email the footage. Was hung up on. I Do NOT Recommend this company! All they want is to collect the Home Warranty service fee then charge more than any other company charges. ( I did a few calls today and $200.00 is an average high charge for my type of repair.)

Main spring on my garage door broke this morning. Two hours after I called Mike and Bryan showed up and quickly replaced the spring, lubed the door and ch coed operation. Prompt, polite and effective.

Unfortunately we recently needed to replace our garage door. As frustrating as it can be to get hit with this unplanned expense and inconvenience, the KTM team really showed up. They promptly had Mike (red shirt) come out to assess and provide a quote. Mike was knowledgeable, and helped guide us to the best option for our needs. The next day, Bryan and Mike (tall Mike, the castle and landscape charcoal artist) arrived to do the install.

They make a great team. After an expert install, they took the extra time to cut out a painting my daughter had done on the inside of our old door. Very thoughtful! Everyone was friendly, professional and did everything they promised, and more! I highly recommend this company.

KTM installed my original garage door opener when my house was built in 1998. Somewhere between 8-10 years, one of my springs broke, and the first number I had was theirs (sticker on the opener). The guy who showed up was super knowledgeable, confident and calm (while I was none of those) and I wouldn't be surprised if he was the owner/operator. I had such a great experience with KTM that when I replaced my opener, I moved the sticker to the door because I always want to have their number and support their business.

I would give zero stars but yelp doesn't allow it. Mike came out to look at garage door. He was sent by One Guard. First thing he said after I introduced myself to him was, "how did this happen?" I asked him what he meant by that because clearly if I was in the business of garage doors I wouldn't need anyone's help. I told him I opened up the garage door and that I saw a chain hanging.

He then took three minutes to access the situation before calling One Guard claiming that this was "not normal". I again asked him what he meant by that which he responded with a head shake. Not sure why he wouldn't want to fix the garage door or why he would think that I would break my own door. Stay far away from a company like this. There are too many good and honest people out there who would be happy to treat you and your home with respect. Bye Mike!

KTM has servicing my in homes for some time now. My in laws house has wooden doors that require more knowledge. They came out weighed it and balanced it. After couple months the springs adjusted, they came back and fixed it (nc). Yesterday I requested them to go to my house and they came right out and took care of it. Thank you

Jim called me right away when I sent a query via Yelp requesting a quote to replace an old and weakened torsion spring. BUT, his recommendation was just to apply some lubrication and wait until the spring snapped before replacing it. He then refused to answer my subsequent queries when I simply asked if it were possible to purchase the needed parts without labor. (I know that some companies will refuse to sell certain parts without installation, but usually they will at least say that, versus blowing off a Yelp Customer completely.) When I finally did get the torsion spring replaced (ordered from Home Depot), I found that the torsion rod was almost worn through in the middle due to KTM having neglected to install a center bearing when they replaced the torsion spring many years ago.

I am soooo glad that I ignored KTM's advice and replaced the torsion springs and pole proactively (and added a center bearing this time), versus waiting for the heavy pole and spring to snap in half and come crashing down on somebody.

I have used ktm garage door service for many years now.before I purchased my home, I rented here, and my landlord had called ktm on a few occasions for service, so i just continued to call ktm after I became the homeowner, as in my opinion, it pays to have consistency with whomever does service or repairs around the house.i have not had any bad experiences with them, as they have come out promptly, done what was needed, explained the charges and given me a receipt to sign.they do have 6 or 7 different servicemen, and most have been with them for a while as well.it is unfortunate there sre som bad reviews on here, but to this point, that has not been my experience with ktm.

I have relied on KTM for garage door service at five houses since God was a teenager--actually 27 years--and they have never let me down. I stopped by the store yesterday afternoon to discuss a problem and they were out this morning and resolved it! And now I learn that they can help me with iron fencing. Wunderbar!

Do Not use this company. Jim the owner is very condescending. I I Ordered 4 remotes, Had them programmed, They Forgot to program my keypads, Came back and programmed. Fine. Now one of the new remotes I bought will not open garage, Called them back said it was basically my fault because system will not handle that many remotes, So why sell me 4 new remotes. Lesson learned. Never use this company again. I don't need a company blaming me for their incompetence. Read all the reviews of the ownerJim's attitude. Not good

KTM has done everything for us where the garage door & opener are concerned. We even had them install a new garage door, opener w/battery at the second house. This last visit, a computer board was needed to get the lights & opener to go back to working perfectly. Lester came at 8.45am the following day after our late afternoon request. Professional and quick, cannot ask for better. Jim & rest of company, great service is great service. All thanks on you.

Guy shows up and is disingaging to me. Checks the remotes and tell me they are not working. They were working as of yesterday. He goes to truck and replaces HIS machine batteries. Oh the remote do work. Takes s flash light and shines it up at garage door opener. Doesnot see the sensitivity button and learn button he is done for the day. Doesn't even try to get on the ladder to look for the problem. Takes pictures and goes to his truck.

Write on the ticket that the garage door opener has been abused. What does that mean? Collects his fee and leaves. Horrible horrible service. Will never use them again Oh calls my husband to tell him what he didn't find and tells my husband he doesn't know what he is talking about bc he didn't see any buttons and my husband did.

Called KTM b/c I couldn't open the garage door. Within a few moments, Jim confirmed my suspicion. In less than an hour, Lester arrived. He quoted a fair price, completed the job and was on his way. The whole experience was courteous and professional.

Shocking lack of respect over the phone. Called to get information on how to sync my gate at home with a new car, and was treated to a mocking singsong voice as someone spoke to me the way one would speak to a child. When I told the man I was speaking to that I didn't appreciate his tone of voice, he replied that he was just trying to get some information. Well, you'd probably get more information if you weren't so busy interrupting and patronizing. That's not how one professional speaks to another, and certainly not the way someone who wants to stay in business speaks to a customer.

The serviceman fixed the garage opener but did not address the door springs, which were the reason it broke in the first place. When I asked about them, he rolled his eyes as though he was hoping I wouldn't ask, and then after some heavy sighs, he admitted that they were the wrong springs for the door. Why wouldn't you fix them in the first place?

It wasn't covered by the warranty so that was additional money for them. It felt as though asking them to do work was a burden, and I did not appreciate it. Since they had to come back the next day, I had to miss an extra day of work, so the burden was mine, not theirs.

I chose KTM based on the other positive yelp reviews and I was extremely happy with the service! My garage door would immediately go back up after closing so I needed someone to find the issue. They gave me a 90 minute window for arrival time and kept to their word on that. They found a minor problem that didn't require any parts and charged me a fair price. I'll use them from now on.