First Impression Security Doors

We LOVE our new security doors. We've had them a few months now and every time someone comes to visit they comment on how gorgeous our front door looks. First Impression did an amazing job while also keeping us well-informed about dates/times things were going to happen. Highly recommend!

Just received 2 beautiful security doors & 2 gates. This is the second time we have ordered from First Impressions. We are so pleased with the products & people that work for them. The installer (Gus) that came was a perfectionist! Everything fits exactly right & looks wonderful. Thank you for a excellent experience!

We had a wonderful experience starting with our first phone call to First Impression! The lady who answered our initial questions and set up the free in home consultation was helpful. Our meeting with Jack Stoner was great. He did a fantastic job helping us narrow down our choices and leading us through the entire process. Our install tech Junior was also super friendly and did a thorough job with the install of the door.

Best of all we were quoted 6-10 weeks and got a call to schedule install in just 2 week! Door installed on week 3. Jack followed up after the install to make sure we were happy. Highly recommend First Impression. I guess there is a reason for the name!

I would highly recommend this company. We moved here in Dec and didn't know who to call. Googled them and with 5 stars we knew who to call! We met with Gary Stephenson in the showroom and ordered a beautiful new security door and gate. They arrived yesterday 4/6 and Jr, our installer was great. Very pleasant and hardworking! Thanks Gary and Jr! I love my new front door and gate! Jan and Jerry Peterman Mesa

Upon first phone call and meeting, their team was very friendly, punctual and had a ton of variety, this is where the positive review ends and the debacle begins. After ordering a nearly $2500 door (of which later they say I negotiated too good of a deal), the day of install, the door did not fit, it wasn't even close, after I was reassured that engineering did not mismeasure or mix up the dimensions, after four hours they essentially hacked off the bottom of it and attempted to make it fit.

The following issues then ensued, the interior door and exterior door handles hit, the copper inlay was bowed and allowing bugs to move in and out, the doggie door was not properly attached, the door shims were not seated, the caulking was done by a finger painting two year old with drips all over the beautiful door and the antique interior doorframe, the automatic door closer was broken, and the welds were not positioned correctly and hit.

After 12 emails, 5 phone calls, 6 technician trips to correct the problem and over 6 to 8 hours of my time trying to get this handled, they say sorry it's in the contract that multiple trips are necessary.what they failed to tell you is that their technicians and installation teams are complete amateurs without the proper training to properly install and or set a door.

We later found out they are all independent contractors and have zero loyalty to this company. After spending so much time and energy on this project, they can come get their door and I will be disputing it with my credit card. Do yourself a favor and look elsewhere!

This was my 2nd experience with First Impression and both have been great. This time around we worked with Shaye, who was so helpful. (We also were helped by Aaron when we went into the showroom, and he was extremely helpful as well!) The whole process, from getting a quote to ordering the door and having it installed (today!) was seamless. Shaye always responded to our questions quickly and thoroughly.

He also came out to the house a second time to ensure we were choosing the right color, helped us with a custom design and was able to give us a great price within our budget. Our door was installed in less time than was originally expected, (always a bonus) and there was excellent communication with install date and an install "window" the morning of. Our door is absolutely beautiful; the quality is beyond what we expected, we are thrilled with the way it looks and we couldn't be happier with our experience.

Superior service from our trip to the showroom, our in-home visit, and the amazing install for our custom created security door and gate. We are extremely pleased with our experience of hand crafted merchandise by First Impressions Ironworks.

My First Impressions Ironworks experience was flawless. My Representative Jack Stoner was professioal, knowledgeable, extremely helpful and patient with my decision making! My gate is beautiful and was installed with perfection by Installer Tom. The company delivered support throughout the process. Great to do business with a local Gilbert business which also manufactures on site! Thank you First Impressions Ironworks! I love my gate!

I just had my security screen door installed yesterday and I am thoroughly satisfied. It is so well made, beautiful and I love the inner glass door. I do feel more secure in my home. My salesman Jack made it easy and explained everything very well from start to finish. My door was installed sooner than planned. I highly recommend First Impressions Security Doors.

Purchased beautiful iron front door with window casing above and metal side gate for $7,000! Don't mind spending that for a long lasting beautiful door/gate. Had issues right away with the gate not shutting (self closure because we have a pool) and lock not engaging. Feel like sloppy work in measurement cuts because now we have red spacers between the block wall and gate. Measurements are accurate from salesman and not what we are measuring after install. Technicians out at least 3 x to drill out gate key hole so it would engage the lock.

Make excuses that it's our wall. I feel the key lock mechanism is set too far inside that's why the design is cut around lock and wouldn't engage into side pole. Again excuses from company. Gate closes now - barely, but feel like we settled on look of spacers. At least why can't they match? Now the screws in handle sheared off. My husband had to caulk the above door window casing- big gap left when we went to paint around it. Had to have someone back out to show us how to adjust rollers in door so it was easier to open and close door.

I asked installer to adjust but he said to try it for a while. Ok, but show me how to fix.company has been good at getting back to us but I feel we settled for what we paid for.