Brothers Home Improvement

While anyone building during COVID knows, production issues are rampant and have become the normal. I was expecting these and do not hold Brothers responsible. We did have one window that wasn't including in the original shipment of 19 windows. Initially, Brother's was great and was looking into it and got it re-ordered. However, upon pickup, the window was the incorrect size.

I had to uninstall a couple windows that were already installed, reframe multiple window openings and shuffle windows around to make it work, and the company didn't even offer to give me a partial discount even though the window was smaller than the one I had ordered. While not worth the time or money it would take to fight it, I did want to post here so others were aware of this problem. Maybe they're better with full installs, but for product only orders, they do not stand behind their product or their delivery.

If I could give zero stars I would. They are one of the worst companies I have ever dealt with. I was a contractor for years and they do the most sloppy work I have ever seen. Not to mention, they don't want to back their work up and make it right. They talk how great their products and service is, however, it was the most horrible experience I've ever dealt with a company. Stay far, far, far away from this company. You might as well throw you money don the toilet and have a better experience.

Phil and the other worker with him were friendly and competent. From the sales rep to the workers, from start to finish, we had no issue and they did a great job!

We had a 22 windows installed today. We thought it was going to be a 2 day job. What a surprise when they completed the job in 5 hours! They were so friendly and left the house perfect! They were prompt and answered all questions! Definitely will use them again!

It's easy to write a good review for a company when everything goes 100% right. It's rarer to want to do so when your project doesn't go so smoothly. But, in this case, it is a testament to the honesty and integrity of this company and the folks that work there, that I am providing a 5-star review despite some issues. I want to start by saying that every other window company I called either failed to respond to my inquiry or failed to show up on time for appointments to discuss my project.

Each told me it was "impossible" to provide an actual appointment time and could only provide broad time windows, which they then decided were potential arrival times which they were late for, then expected me to be available for a further 90 minutes for their sales pitch. In the middle of a workday. Their receptionists were rude, brusque, and generally appeared not to care.

I was not impressed. In contrast, the nice lady who works the phones at Brothers was always warm and friendly when I called. Steven, the sales guy, made a specific appointment time, arrived on time, and provided a solid, written and emailed quote with options within 45 minutes. He was friendly, knowledgeable, personable, and professional. Brothers was not the cheapest quote I got - nor the most expensive - but this experience alone made me want to go with them.

It took me a few months to pull the trigger on my project. When I contacted Steven to move ahead, he honored his quote even though manufacturer pricing had changed. Everything went fantastically and quickly with measuring and getting an installation date. Guys showed up on time for the appointment and they were done in the amount of time they promised, leaving the areas clean.

Except I noticed that the wrong grade window had been installed. I called Steven right away and he got back to me within a couple of hours with an immediate apology and two options to compensate me for the mistake, both of which were fair and reasonable. No arguing the toss. I was, again, more than happy. Then, the next issue was/is to do with permits for the small window in one of my bedrooms.

It's a long story and, based upon my own research, not Brother's fault BUT never once have I doubted that they would do the right thing to resolve the issue. Both Steven and Steve (installation manager) have been quick to respond to my requests and have promised that, whatever it takes, they will do whatever they need to do to resolve this current challenge.

I'm writing this review without a final resolution because I am *that* confident that they will stand by that promise. As for the door and windows I had installed, they're great quality, no issues with installation whatsoever. For a project that has had a few snafus, I could never have imagined writing such a glowing review but it is 100% deserved.

This company is THE REAL DEAL. Honesty, integrity, and solid people working for them. You don't find that much these days. If you're thinking of replacing your windows or doors, you need to work with Brother's, PERIOD. Even if they're a little more than other quotes you may get. Because they're 100% worth it. You won't regret it.

Had slider replaced two years ago now just finished installing 13 new windows today great product and service!

Nearly a decade ago Brothers installed twenty-six windows, three sliding doors, and dozens of window casings at our home. I didn't do a review then because, well, I didn't write reviews; but as I'm searching for contractors to do other work, it occurs to me that they deserve some kudos. From the sales guy (professional, respectful), to the installation (quick, thorough, and cleaned up afterwards), to the quality (everything still looks and functions as new years and years later), I've got nothing but positive things to say about them.

We could have purchased a cheaper product, but that would have been a mistake for our long-term home; we could have spent more, but given how high their quality is, I can't imagine it would have been better. Five stars.

I would highly recommend Brothers Home Improvement. Sales, customer service, installation - they all are professional and provide fantastic customer service. I had windows and new front door installed and they showed up on time. Called me letting me they were on their way and cleaned up after installation. I definitely will use them for any future projects.

I own a window and door shop but purchased a home that had windows from Brothers. I had a window fail and they honored a warranty even though I was not the original purchaser and replaced the entire window through the manufacturer. Excellent customer service.kudos from 1 pro to another.

Just had a my 19 windows and 2 sliding glass doors installed. All three of the installers were professional, friendly, and very thorough with the installation. They even cleaned up all the debris and more. The windows look amazing and operate flawlessly. From the initial phone call to set up the free estimate appointment, the in home visit to get the estimate, the official measuring appointment, and then now the install, it's been a first class experience.

The price was less then the others for the same windows. I reached the Simonton windows we now have and were impressed by the ratings. I'll be recommending this great family owned company to everyone I come in contact that needs windows. Thanks, CR

Being an old fashioned, I am not much in to complementing for services and products. But in this case I forced to take an exception for the excellent service I received from Brothers. Brothers installed our doors and windows 10 years back. The rollers to the patio door needed to be replaced just from wear and tear. I was going to do it my self but was not able to lift the heavy door so I contacted Brothers. Tina who handles the warranty work very pleasantly set me up with an appointment. Ron came and replaced the rollers and the door started working just as new but then he noticed the track and suggested we replace.

He ordered and installed so now the door is working just perfectly. Based on my own experience I can tell you don't see anymore this type of old fashioned service. So I am so grateful to the Brothers for taking care of my needs. Harry