Windows We Are

A year after having 9 windows replaced by Windows We Are I can honestly say I'm glad I chose them. Scott and his crew were professional hardworking perfectionists. My LePage windows are beautiful and make a striking difference to the look of my house. If Scott blows you off in the beginning, be patient. Once he gets to you on his roster he will be committed till the end.

Pricing, service, and availability.these folks are tops in all areas. We recently had 7x windows replaced. WWA had the glass in stock and installed them according to our scheduling needs.despite their service team being overwhelmed. Jose and Alberto arrived promptly and professionally replaced all 7x windows. Jason, the project manager, was in regular communication with me and called afterwards to confirm status. BTW, supply chain challenges have impacted WWA and similar businesses SIGNIFICANTLY.

My business has been impacted as well.and from personal experience. I know that deliveries from overseas are highly unpredictable. That said, if you need windows replaced.the whole window or just the glass.these folks are ready to serve!

A few month ago I called them out to replace a window. The tech that came out took measurements and assured me that if the window was in stock it would be installed withing a few days. If it had to be ordered it would take a 8 weeks. Haven't heard from them since! I called back and was told someone would be in the neighborhood NO SHOW! Seems like if it's not a big profitable job they don't want it! I took my business elsewhere.

Don't do business with them! Not very honest, bullying, and over-priced. I put a deposit down on windows, but when I realized they weren't going to be there for 4 months, which put it after the winter was over, I wanted to cancel. This was three weeks after the deposit. I notified the credit card (AE) who stated that they must refund the money unless they have a stated policy expressly stating that they don't allow for cancellations. Still, Windows We Are are refusing to refund my money.

It has now been 4 weeks after the deposit. In addition, and after I informed them that I wanted to cancel, I did some (admittedly, belated) research and found that they were charging about 40% more than others. They told me it costs $400 per window to have it black on one side and white on the other. I called the window manufacturer directly (twice) and was told that was not true. WWA also told me that their model was superior to the one sold at Lowes. Again, the manufacturer said not true.

In my email exchanges with Windows We Are, the salesman has been bullying: his response to my statement that I was filing a complaint with the Better Business Bureau elicited this, "You are now threatening me. Who do you think you are?" Not the kind of people you want to do business with.

In 2012 I used Windows We Are to replace two windows in my basement after Hurricane Sandy. They did a good job and their workers were efficient. This past summer 2021 I decided to use them again to replace two living room windows. I made several phone calls to their secretary who made numerous promises to me that a salesperson will call me back but they never did.

My last call, she promised a salesperson would meet me in person at the store at a specific date and time. I went there at the correct date and time and there was no salesperson but the repair guy who left me his card. He had me fill out a form and said next week someone will call me to set up an appointment. 4 months later, still no one has called me to replace my windows or set up an appointment.

It looks like this company forgot about the middle class little guy. If I could give zero stars I would. I went with another company and their communication and work was ten times better. -- Michael J. Ferrari

I usually don't leave reviews, but when I saw that other people are being treated the same as I was, I thought I should. First, they do charge a $65. estimate fee that does not get applied to your job, even if you use them for the work. When I dared to question why the estimate fee wasn't applied to my job, I was told by the service manager that I should take my business elsewhere.

He was insulting and came off as a bully. Apparently many customers are told this, so business must do very well if they tell customers to go away. I did get the window repairs done and the repair man was fine. I'm writing this review about the lack of professionalism of the manager. Keep in mind, I have been their customer over 20 yrs and had new door, and window installations and repairs done by them in the past, so apparently customer loyalty doesn't matter.

DO NOT CALL THESE PEOPLE. I have waited three weeks for a quote. They send two people to my house, promising a quote within 3 days. After 1 week I started calling. I was told they were busy with customers. What am I? Repeated calls resulted in the same promises. You can't trust a company that promises and never delivers and keeps lying. They blame each other for not getting quotes back. I plan to have the next vendor call them and tell them the size of the contract and remind them that customer service is #1.

Awesome. Lot's of window sizes in stock and very polite service. Prices a few bucks, 20-40$ over competition, but you get your windows instantly. No 2-3 weeks wait for orders

We had a very complicated project, putting windows on a 1890's Queen Ann Victorian on Staten Island. Some windows needed storms & screens, and others just picture windows. Many are hard to get to, but these guys were up to the challenge! They were absolutely professional, courteous & respectful. Wore their masks the whole time. Did not leave a scrap behind. You won't go wrong working with them!

The removed and installed seven windows in the front of our home. They also replaced the framing and moulding and even installed some baseboard moulding that we needed installed. They did a great job and were very clean. No complaints at all. I also appreciated that they wore masks the whole time being that I'm pregnant and was concerned about COVID-19. We definitely plan on using them again to install the windows in the back of our home in a few months.

Bolivar helped us out a lot and was very responsive regarding our window order. Bartholomew, Boris, and the rest of installation team did a fantastic job putting everything in. Professional and quality work. Services: Door installation, Window installation

Agreed exactly with another reviewer. Went into the shop 3x.called 4 times for estimate. No response. I wanted a new front door. Obviously, you didn't need my business or are just way too unorganized. Went to Fiberama. The NEXT day I had an estimate.on the same door I was looking at. Got it for hundreds cheaper, arrived quickly and great installation.

Great experience. Jimmy was personable and very helpful. Had everything ready when we walked into the showroom. We needed a replacement window and was told by another vendor 8 week turn-around. Windows We Are had it in stock and 30 minutes later we had it in our house, waiting to be installed.

As others have reported, these guys are allergic to making money. Called them to find out about window replacement. Girl on the phone took down my info and said they'll call back. Confirmed all my info, and reassured me after I raised concern. Obviously, I didn't get a call back. Called them the following day and spoke to a dude. He again took down my info and asked to email him pics/measurements/address and said he'll get back to me the following day with an estimate.

Even flexed about how they can give an estimate via email and don't need to show up in person. Sent a very descriptive email. It's been a week and I'm expecting an estimate in neveruary. Not calling them again the third time.

I called several places to repair my window, before I called Windows we Are. From the initial phone call, I spoke to Jason, he was courteous and professional. An added plus was to get service immediately. When the workers showed up, Joe and Brandon they were amazing. They explained every detail, called me before they came, exactly on time as discussed, very kind and they both had the greatest personality. I truly appreciate good customer service. I would recommend them to anyone. Would give 10 starts, if I could.

Great company. I design and use them for all my windows and doors. Pricing for interiors is great. See here. A sample pricing for single panel door I often use.

Thank you Windows We Are! They are true professionals from start to finish. Starting from the sales office to the field installation. They owned the project & went above and beyond to ensure it was done properly. Even their cleanup was amazing you would not even know they were here! We had a front & side door installed on a house that was built in 1935.

This was no easy task or typical installation since this was an older house that settled over the years. That was no problem for Boris & Rafael. They installed both doors with precision detail & care to ensure a beautiful perfect fit to the house. Thanks again for a job well done! Tony from Brooklyn

If you are looking for quality windows and doors THIS is the company you should use. They have installed my windows and doors and they look incredible, the attention to detail is superb! and will increase the value of your property. Plus the savings on heating cost will eventual pay for them selves

Our experience with Windows We Are was excellent from beginning to end. Bruce was our estimator. He was very professional and responsive to all follow up phone calls and emails. The installers were highly skilled, quick and the team worked very efficiently- like a well oiled machine. We have two young children who were home during the installation.

The workers kept things safe, were super respectful, and cleaned up thoroughly. Quality product. As winter sets in, we are feeling the difference. After the job was complete, they didn't even hound us for the remaining balance- instead sent a courteous email two days later and we finalized the transaction. We very Highly recommend Windows We Are.

I will admit that these guys aren't always "highly responsive" to voicemail, etc. but it's honestly because they are so busy doing quality work. Our building management uses these guys for our standard "Brooklyn apartment building" casement windows. All in all, I paid $125 per window for the better model that includes an automatic lock latch on the base of the window frame itself.

They are nice and SUPER CLEAR! Our old windows had lost their seal so they were foggy inside and couldn't be cleaned all the way. These newer model windows are amazing clear and tight. See my before and after photos. Mike and his work partner did an amazing job and completed all of the windows in our apartment (7) in about 5 or 6 hours. Mike was amazing at getting this done and even removed a heavy air conditioner without my help. I would highly recommend them.but order early.be patient.and allow for some lead time for your job. In the end you will be very happy.

Terrible customer service. They made a ton of mistakes installing the windows and never followed up to replace or fix. They don't keep appointments, reply to emails or do basic customer service. Once they install the windows anything that was incorrectly installed you will have to constantly chase them to fix. Bad experience all the way around.

Windows installed with holes in the screens and caulk marks all over the windows.had to have repairs done only a few days after installation. Two weeks after installation the spring on the screen broke the first time I tried to open it. Customer service has been unresponsive about this issue. The quality of the windows, the work done and the customer service are all lacking.

I ordered a special order sized door from Windows We Are. I originally ordered with Ernie but things took a wrong turn. Evidently, they got a call from the manufacturer who called WWA to confirm the order but evidently, no one in the office relayed the info to Ernie. So I was sitting around for weeks thinking my order was on the way. I was told turnaround time was about 6 weeks originally.

When I called to check the order status Ernie just gave me the story without really being apologetic. I asked him was there anything WWA would do to compensate for my loss of time since this threw off my install time. He said they couldn't do anything but make the order. At this point, I was pissed and decided to deal with someone else in order to have things rectified.

I ended up calling and speaking with Jimmy who was much better at handling the situation. I may order from them again in the future but just stay clear of the guys who don't have good customer service skills.

Windows we are changed out 36 windows in my house, 27 Regular Windows and 9 basement windows. They also installed a patio door and we purchased all our baseboard and door moldings from them. Bruce did the measurements for us and was knowledgeable and pleasant.

We had them do 10 windows and a door, and the work was terrific. They came to measure and clearly explained all the options, and recommended the new windows that would be best for us (not the most expensive, but the best). The windows we had were old and cheap and poorly-installed, so it was not an easy job, but they showed up on time, were polite and friendly, and seemed to take real pride in doing the work carefully and completing it neatly.

They used dropcloths, moved furniture as needed (even removed an air conditioner, although they warned us they couldn't put it back in), and cleaned up nicely. Very reliable, high-quality work. Strongly recommended.

Windows We Are did a very responsible, professional job replacing street-facing windows on my Brooklyn brownstone, which is landmarked, and I would work with them, only them, in he future. I should note that not only did they replaced the old windows, but they restored all building features to ensure secure installation AND to meet detailed restoration requirements for an 1850's house.

One of the WORST experiences I've had as a homeowner and that says a lot in NYC. We brought them out to measure windows and a door and got the quote back. We decided to give them the door alone as a test.seriously, thank god we didn't give them a window deposit. The door was supposed to be installed in June. They rescheduled twice and it was FINALLY installed two weeks ago so THREE MONTHS LATE.

Not that they called us to reschedule.we would call them to confirm appointments and they would tell us the door was damaged in shipping, not once but three times. Then, they didn't bring the plate to install on the floor and were supposed to come back a few days later. They didn't show up on the day they were scheduled but did show up two days after that without scheduling, calling, emailing.nothing.

They called the hubs and said they were outside and he told them there was no appointment and he wasn't coming home for their inconsiderate asses. They were supposed to come today and, guess what? Yep, they didn't show. Our only recourse is that we haven't paid them the balance yet and we won't until the job is completely done. Completely unprofessional and I will be reporting them to the BBB. Literally, save your time, money, aggravation and go elsewhere. These clowns don't deserve it.

They didn't seem to want my business. I asked for an estimate to replace ten windows in my apartment. Stopped by one day and spoke to the owner. We looked at different options and styles. I definitely wanted better than the basic vinyl windows. They sent a person to inspect and measure. Got the quote. I didn't like the window they proposed. Went back and spoke to the owner. Discussed their Jeld-Wen windows.

I was ready to do it. Never heard back. I live so close to the store, I figured it would be easy. Windows We Are didn't sell Andersen windows. Went to Home Depot and purchased Andersen 400 windows. The project was measured, ordered and installed in five weeks. My new windows were great. I really wanted to give the local store my business. Guess Windows We Are has too much business and can turn away $14,000 in business. They were nice enough, but nice and insincere isn't the type of business I want to work with.

Update: I've used Windows We Are four times now and I've been extremely satisfied every time. I plan on using them for two more projects and would recommend them all day long. Great company, friendly staff, quick, efficient installation service. Two of my neighbors had windows installed by this company. The buildings are landmark, so the window specifications are very exacting.

The windows were so beautifully done, I took a business card from them. I've got a few broken windows in my house, so I gave Windows We Are a call, along with a few others, for good measure. I'm so glad I did! Not only did the estimate come in at least $100 less than the others, I couldn't be happier with the end result. The other companies told me one window needed a ballast replaced, when it was actually only that the window had popped out of the shoe, so it was an easy fix.

If you call this company, you will get good, straight forward window repair at a very fair price (which counts for a LOT in a neighborhood like Park Slope, where they jack up the price on everything). Aaron did our repairs and he was informative, efficient, careful of our furniture and actually looked me in the eye when he spoke to me. He was really great! It's nice to be able to write a good review for a good company with good workers and I'm happy to do it for these guys! Highly recommended.

Windows we are hands down the best. Great staff and product. Prices were excellent. The door fit perfectly, and they helped me every step of the way. They went above and beyond to help me and I wouldn't go anywhere else for a window or door. They have a customer for life. Everyone was very professional. Highly recommended.