Golden Gate Glass & Mirror

I am Facilities Manager for twelve Head Start preschools in San Francisco. Brian and the rest of the team at Golden Gate Glass always gives us the very best service at a fair price. I deal with multiple contractors nearly every day, and Golden Gate Glass is one of the best. Highly recommended.

We had a mishap where a window with 1940's starburst privacy glass was accidentally broken by a painter. After making call after call around town to try and find a match, another glass shop told me to try this place. Brian was terrific: responded quickly via email and was able to get the glass we need cut straight away.

What an incredible find Golden Gate Glass and Mirror has proved to be! Brian has been so incredibly helpful and wonderful with both my restaurant and a new community project that I am working on. They are so professional, competent and incredible to work with. Highly recommended!

Good price and exceptional service. There was a problem with my window at first but they came back and made it right. I appreciate all that they did to make sure my window was replaced properly.

Thank you Golden Gate Glass for a great experience with the installation of our new glass in our patio doors. We had true divided light windows in our wooden patio doors that had fogged up within a year of installing these expensive Marvin doors. Brian, Golden Gate's owner was very helpful throughout the experience and Matt, who installed the windows could not have been more professional and pleasant. We also are having them replace the screens in 3 windows and the sliding door. We recommend this company and will ourselves call them for any future glass or window needs.

Great job removing a glass cabinent that had one side (badly) installed directly into the drywall. Clean and quick removal that caused minimal "removal" impact to the wall. Everyone wore masks and was incredibly kind/considerate. Painters today also commented that the removal was especially well done. Thank you!

Working with Golden Gate Glass was a pleasure. They responded promptly and fixed the broken pane in our door within 48 hours. It was an old door with specialty glass, and we wondered if this would be a problem. Apparently not; they were on it immediately. The fix looks great.

I broke my bathroom mirror installing new lights. My house was going on the market in 5 days and I called Golden Gate glass and they came out that day and were able to install the mirror before the listing. Their prices were also better than other company I called. The kicker was that he installed the lights for me on the bathroom mirror so that I wouldn't break it again. I was so impressed that he went to this extra step. Amazing service, fast, reasonable, what's not to like. Highly recommend!

Always go here for my glass needs. They offer competitive prices and quality work. Alex is super nice! I even messed up in the size once and they swapped it for me free of charge! I mean, not many businesses do that! Highly recommended!

Called today after the transom glass above my front door was broken. Not only did they have someone out to my house to check the job requirements within 30 minutes, they had the window replaced within hours of calling and at HALF THE PRICE I had been quoted from two other companies. Repair man was profesional, wore a mask, cleaned up after himself and even made sure to put the welcome mats back. Alex, the in store rep I spoke with, was kind and helpful and even taught me a new vocabulary word (transom). Have already recommended you folks to a friend!

These people are the Best. They worked with me to find me the best mirrors for my needs at the best price! Highly recommended!

I called to see if they manufactured their own IGU's. (Insulated Glass Unit)The dude didn't even know what an IGU was.

This is an awesome place. I had been there numerous times and I never have a bad experience. Everyone is super nice, super professional. The customer service is EXCELENT. Alex the lady is very friendy. I had an emergency to replace a broken glass window and They took care of me in less than 2 hours. How Awesome is that? I am very please and grateful to know them.

Friendly, fast, and super super nice. Jose came out to measure our broken garage window the day it happened, and came again to replace it a few days later. Jose - you are the best! So efficient and super friendly. Thank you again! I hope all my repair interactions are as easy and nice as this one was.

Removed old window on balcony and installed. New window. Polite and professional

1 day service the best staff I ever encountered I'm not blowing smoke from receptionist to repairman 5 stars.

Amazing service. Matt & JC were great! They were on time, extremely neat, professional and exceeded my expectations replacing my sliding glass window. I highly recommend Golden Gate Glass. Thank you so much!

These people are terrific! Effective, know how to ask the right questions, and surpassingly quick about turning around orders. Very fair in their prices. I recommend them for professional builders and the public

A friend of mine broke the glass for my bedside table and ordered a replacement through GG glass. Unfortunately, he nor I are up to date on the correct terminology for ordering glass and thus the piece turned out a little bit incorrect (there are a lot of types of rounded edges apparently!). When I went to pick it up the staff was very nice and asked me to check the measurements for the round edges and they would re-cut it.

After a few email back and forth they sent it out again and I it was re-cut. Upon going to pick it up today they told me it was free of charge! So sweet of them! I would definitely go back for any other glass needs.

Excellent service install and reasonable. Very experienced and handling heavy plate glass mirrors.

Great staff, helpful and friendly, excellent prices, always my first choice.

We needed a window repaired after some strong gusts during a storm blew it into our home office. A technician from Golden Gate Glass (GGG) came out to take a look. At the end of his visit, we agreed that GGG would prepare an estimate for repair and another estimate for full replacement. The repair estimate came within a week. The full replacement estimate never came despite a phone conversation between me and Margie and then 3 follow up emails. No customer should have to work that hard for someone's business. Avoid this shop. There are plenty of others from which to choose in the city.

I manage a small office in SOMA and one of our glass panels shattered. I called a few places and it was quite hard to schedule an estimate let alone the repair itself. Golden Gate glass called me back very quickly and scheduled an appointment for the next day. JC came out, on time and was professional and quick. They gave me a quote a few hours later which was very competitive.

I called to schedule the repair and made an appointment for their first availability which was about five days later. The next morning I get a call and JC had just finished a job early in the neighborhood and could stop by. He came 20min later and completed the repair in under two hours! He was clean and worked fast. He was super friendly and answered my questions about the process in a way I could understand. Even helped me fix another small door issue we were having! Thanks! Would use this company again!

EXCELLENT! One of the best contractors I've dealt with in the city. Was quoted a ceiling price (max) that was higher than other quotes but their estimator/owner, Brian, really knew what he was talking about and brought up considerations, like having to replace a side window with wood instead of vinyl because it's visible from the side street and also suggested money saving options that other companies didn't even think of.

Our windows were pre-painted (a little slow because of their vendor, not their fault) and two guys showed up on-time this morning (very appreciative of the punctuality). They were highly skilled, kind, and friendly. They finished the job in HALF the time estimated. So in total, the job, completed by these amazing people, was LESS than all the other bids I received. Also, thumbs up for their office manager / customer service who was always polite, kind, and called me back when she said she would. Huge thanks to Kevin and Sergio for their awesome work on our building!

Their employee showed up to work at 11am and finished work 1 hour and 40 minutes later at 12:40. We were paying an hourly labor rate which was already above market rate. When it came time for the invoice their worker lied claiming he started at 10:15 and finished at 1pm. So they tried charging us for 2 hours and 45 minutes worth of labor. I was furious and argued with the office for 20 minutes. they tried over charging us for labor because their employee lied. In the end I paid for 1 hour and 45 minutes worth of labor + parts. CHECK THE NUMBERS. this was not honest business I will not be calling them again.

I called around to get an estimate for some mirrors for my business and these guys were awesome. Great prices, I will be placing an order soon. Thanks!

I had a longstanding problem with a window pane installation and new screens. The glass Golden Gate Glass installed completely fogged over most nights, obliterating the view in my living room.which is the highlight of my place. After talking in circles forever and forcing me to deal with the glass makers myself, they finally replaced the pane with a brand that was cheaper than the one I originally purchased.

They did not alert me to this unit the installers had put the replacement in. They did not respond to my messages, and certainly didn't refund any difference. By the way, the glass manufacturer of the original glass told me that the wrong type of glass had been recommended by Golden Gate. Two of the workers at Golden Gate also admitted that they had had similar problems with other customers.

The person who measured for my screens measured incorrectly and admitted that; the screens also had tabs that ripped off when he tried to install them; he took them back to get replacements, but ended up bringing the SAME screens bad, badly cut down leaving huge gaps between the frame and the screen. The installers promised to remedy the situations (several months ago).

No one ever called back or responded to my emails. I have read that several people have had problems with inaccurate measurements and customers service. Please save yourself grief and hire someone else.