Escon

I'm a licensed contractor and I had one of my guys install a very expensive trifold accordion door to the spec and it was cracked upon installation. First guy from Escon came out said everything was installed correctly and that we would probably be getting a new door. 2 weeks later they sent someone else out (?) who said it was my fault but they would fix it for me to be nice.

For them to send two guys and have different opinions was a big question mark so I did not have him fix it, this was the most expensive part of my renovation so I was nervous it was faulty. Now the door is cracked to the point of leaking, and my house is going to end up getting flooded for sure. This will be a future lawsuit unfortunately and I've given every chance for their distributor and the manufacturer to step in and help and they have not. Avoid Escon and CrowMark Building supplies, for the record this is the first time I've ever made a review on any company in my life so please listen up!

These folks misrepresent their doors to me by not telling me they will fade from sun exposure. I was never told I needed to refinish every year. When I showed them what our door looked like after a few years, they basically told me it was due to MY neglect and to go pound sand. Lets see what the law thinks of this.

Purchased a forged iron door from dealer and it is beautiful!

Gorgeous door at an amazing price. They even sold me an add on that we wanted to add without any issues and shipped out immediately. Beautiful!

Cheap Chinese doors bought at HD Supply. Don't do it! Don't let the price fool you like it did me!

The folks at Escon Doors went above and beyond to help us find the replacement door we needed. Highly recommend Escon.

Escon doors is absolutely the worst company i have ever ever ever worked with. we spent 2k and it started peeling off and the door does not even lock! this is our front door, our safety. the door is peeling as well and they wont do anything about it! and to top it off when i called to ask if they can fix it they came out did not even spend 5 minutes and then left and said that everything was fine and then when we tried calling back they refused to take out call and so we had to call anonymously and when we did victor victor victor cussed me out. he called me a bitch and denied everything and said you dont have shit.

This is by far one of the worst companies I have ever done business with. After spending a fortune on their doors the so called manager Victor tells me I can't buy replacement hardware from them and he will not give me a part number. Tells me to go to Lowes or someone else like that. Have them call him. Then he gets all pissy after I get upset that they can't do anything and hangs up on me.

I call back a little more calmly and then he decides he needs to school me in phone etiquette and says I am not educated. Really? This is how you do business? The fact that the hardware is cheap pot metal and that the doors are so expensive, this is how you talk to your customers? I hadn't even started yelling. Be warned, they will not help you and this guy is a jerk. Just check their BBB rating and the YELP rating for this company. Search somewhere else.

Looks nice at first but drafty and rusting at bottom. We taped up opening during a recent cold snap, cold air was still coming from the center of the door. Do not recommend.

I completely agree with the previous reviewer. Their product is absolute garbage. About a month after we had doors installed, a couple thousand dollars paid they started to fall apart. They came back and replaced the door, a few months later started to fall apart again. I called customer service numerous times and they never called me back, an absolute waste of time and money. If I could give them a negative number for a rating, I would absolutely do so. the quality of build and level of customer service is terrible.

This manufacture does not even deserved 1 star. I should have read yahoo review before ordering it. check this out: https://local.yahoo.com/info-20420193-escon-corporation-commerce One reviewer even said "Once you install it, you stuck with their garbage", that described our situation as well. Escon has NO Quality Control before shipping out their door to customer.

We ordered an entry door, but they shipped out inferior product which should never get passed from quality inspection. When the door came, we have done our due diligence to inspect the door and it has no crack, dent, or broken pieces. However, one serious defect was found after the door got installed, we were walking through the job with contractor and saw the rectangular patterns on the sidelite is off-center, uneven, not leveled.

You wouldn't believe what you see- It is such an inferior product that it shouldn't get shipped out from manufacturer, it should have been caught many times (during assembling process, color staining process, QA, final quality control inspection, etc.) The manufacture just doesn't care about quality. very poor customer service. They slipped the shipment twice, and their solution to the inferior door they sold is -- asked customer to remove the door and shipped it back for repair.

It made no sense for customer to remove the door and has NO door when they repair the defect. Who pay for the double job for removal/re-installation? Ridiculous! ESCON. Poor Quality Poor Service.