Glasswerks Group

I placed an order WITH a drawing with specific measurements. I received the panel and the sizes on the order ticket were correct. I prepped my door frame and went to install the panel and it was too big by 5/16 both height and width. Because of a deadline I had to meet I did not have time to have a new piece made so I spent 2 hours reworking my door frame.

The company driver happened to be in the complex so I brought him in to show him that the sizes were too big. Then I requested that they reimburse me for my time but they wanted to remake the panel. This was a $758.00 piece of glass and would have taken another week or more and I am sure would have cost them more than that. I thought that $150.00 would be reasonable but they said no to a refund that it is company policy to do a remake. I hope they are happy as that was the LAST order I will EVER do with them.

Don't order IGs from them. Most have crap in between the glass. They don't understand what the difference is between regular gray glass and graylite #2 is. It took them 4 attempts to get a basic standard color right, along with several phone calls. Incompetent and low quality. My customer thinks I'm an idiot. They're right. I'm the idiot for using this company, and I get to look at a bad review on my own personal Yelp page because Glasswerks is unreliable.

Carlos Vega is cute I love me a chubby man in blue. awesome cute smile, nice person to talk to. Very attentive

Being part of this team is the best. Thanks glasswerks for the opportunity!

As a paying customer (spending $20,000 in a 3 month span) I DO NOT appreciate the disrespectful attitude I receive whenever I call for quotes or even for questions I have conserning my product that I pay for CASH. I come one day looking very casual, with an old work truck to pick up a a very large order and was treated so poorly and barely even acknowledged my presence, taking over AN HOUR to process my order that should've already been processed and didn't help me load any of it in my vehicle.

I come another time in a newer truck and they helped me load everything in and asked questions about my car, the whole process took about 30 minutes and was treated like a paying customer. I wouldn't recommend anyone to try to do business with this company, very unprofessional and mediocre.

Very impressive selection of glass products on a comercial level

Poor customer service and warranty. We have several double pane windows stamped glasswerks, that have become cloudy. They only guaranty windows for 1 year so be very careful. Other window places have much better guaranties. I have called and emailed with no response except a curt women telling me about the one year. I am assuming we aren't the only ones this has happened to and I would like to find others to join me in a request for info to the company records.

Placed an order with Glasswerks Tuesday afternoon and things didn't go as expected and would be delayed a day. Glass is never promised which I totally understand. The hard work that the order desk and shipping department put forth made the unexpected more acceptable. Blanca Cortez & Edwin Portillo thank you guys for your hard work to make this customer really pleased. You guys are an awesome bunch and make me feel like I am not letting down my customer. Keep up the great jobs.

After several phone calls and emails I could not even get a confirmation on my order or account status. Three weeks later they told me it was never created and then gave me their competitors phone number. Industrial Glass Products here I come!

Installed Glasswerks double pane gas filled windows in our new custom home, and just 15 years later, most of the seals have broken and several need replacing. No warranty. 3 have been "foggy" since the beginning and now 2 picture windows are also cloudy. Very disappointed with customer service. Just, sorry, can't help you. Buyer beware.

Maybe it would be a better experience if you don't have to deal with someone's nasty attitude over the phone. I guess customer service doesn't matter now a days.

I recently placed an order with lorraine and was quoted a price over the phone when my order was delivered the order was 3 times as much called and spoke to several rude representatives and was told either i pay the invoice or i would be placed on collections please BEWARE they are unprofessional and rude they do not stand by their quotes i WILL NOT recommend anyone to this business and will make sure people know not to do business with them