Sarasota Glass & Mirror

I hearI heard Sarasota Glass and Mirror started doing custom closets and then I saw an ad in a magazine. When I called to make an appointment, the lady told me that the salesperson would call me back. I never received a call, however I received an email from Pat Bugliani. She told me she was available next week at 9am. I told her that I worked until noon and asked if she could do 1pm or 2pm.

She said she doesn't do afternoon appointments. I asked her If I gave her the measurements and sent her pictures, could she design a new closet. She told me NO, that's not how it works. I thought wow that was ruined very disappointing that she would not accommodate an afternoon appoinrment or work with me through email. I will be taking my business to another company. I've lived her my whole life n word of mouth is what keeps alot of these business running. I will be letting all my friends and family know and all my followers too

Review of Sarasota Glass and Mirror (SGM) We just had all 15 windows of our house replaced with SGM PGT Hurricane/Impact windows. The entire experience was simply excellent! From sales representative Gary who calmly walked around the house with me suggesting different possibilities for window replacement. SGM then provided a very competitive cost estimate that I accepted and paid the deposit last October.

The windows were due to be installed this past February, however due to now well-know supply line delays they were just installed the week of 9 May. The installation crew led by Jeff and Luke were on time, very friendly, most professional and efficient. They successfully removed all the old windows and replaced with new in two days. The whole crew was very concerned with cleanliness of both the installed windows and the work areas they used.

After the county inspection, Joel and Ed came by to fit the last motion guides and screw covers and the project was complete. I highly recommend serious consideration of Sarasota Glass and Mirror for your window replacement needs.

We are very happy with new pantry design in our kitchen. Chase & Travis did outstanding work. By the way, these two guys installed also glass inserts on our front door & we love it. Thank you so much!

Only as good as the worst employee. I didn't say anything about the most recent installers chipping the drywall corner bead when hammering out the defective window. Gave them the benefit of doubt, accidents happen, I'll mud it and touch it up. Reasonable? Anyway, first PGT window installed perfectly but was factory defective, latching issue that couldn't be fixed. S.S.G. replaced it no problem. However, the replacement window was installed flush on the right side and almost 1/4" out, actually 3/16" of an inch to be precise on the left hand top/side barely meeting the unpainted drywall.

The replacement window fit the opening much tighter than the defective window had making it difficult fitting the replacement into the opening. I heard the installers discuss this determining the wooden trim/furring strip attached to the inside of the concrete window opening that the window should rest against was the problem. One employee leaned the window back out at the top and held it while the other employee attempted to trim the excess with a small reciprocating saw. Stuck it back in, was still off.

Then they stuck a level on it and said, it's straight up and down/level, your drywall is crooked. Well, I see that it's twisted, the other window obviously didn't have this problem, it's the same opening, just need to trim a little more. Having wrestled with it for about 20 minutes, one said something about needing to get to the next job and started applying caulk sealant around the outside window frame. Dang, really?

The question being was the original new PGT window that only had a latching problem installed incorrectly or was it's replacement installed incorrectly? Quality comes down to the calibre of person (s) performing any work. Loved the experience up to this point.but is what it is. See actual pictures, and you be the judge.

Yesterday Dave and Joel finished the installation of my new windows. I cannot say enough about the both of them. They were professional, very friendly and extremely efficient. They were meticulous about cleaning up after themselves. I hope I can get the both of them back to finish after the inspection. And, I LOVE my new windows!

We would recommend Sarasota Glass and Mirror for anyone wanting to get hurricane windows. We had all of our window replaced in our condo. From Gary who sold us our PGT windows to our installers Whit, and we were especially impressed with Dalton and Ed who came today to finish up all the final touches. They stayed and made sure everything was working and the job was done perfectly. Great company and employees who care about servicing their clients.

We recently had Sarasota Glass & Mirror replace our windows with storm-proof, impact resistant windows. Although COVID-19-related issues held back production of our windows by the manufacturer, , once they were received they were promptly and expertly installed in a neat, efficient and stressless process of only two days. The installers were highly professional, neat and efficient. Sarasota Glass was the least expensive of five quotes We solicited from area installers, yet they did a superb job and complied with every term of the contract. I would highly recommend them for this kind of home improvement.

What an AWESOME experience I had with Sarasota Glass & Mirror! The designer, Pat had wonderful suggestions for both my closet built-in shelving and garage storage needs and made the entire process easy! Next on the list is our master closet. We could not be happier and the focus on customer service is top notch!

Awesome attention to detail! Brought in a small chest to have a top made for it. It wasn't square, but I can't tell! Glass was cut sooo good. Looks great on my new coffee station, thanks

Bad service, have to chase the salesman to provide quote & then they have no inventory

We had a great experience starting with a real person to answer the phone! They installed PGT hurricane impact windows in my mothers home. Every one was polite and professional. I have recommended them to my friends and customers. Thank You Sarasota Glass & Mirror!

Absolutely love my new enclosed patio with hurricane sliding doors and windows. Brian and Danny the installers were professional and did a spectacular job, I highly recommend! I can truly use this room 365 days a year now! Best home improvement I have done

I have been a long time customer of Sarasota Glass and Mirror. The staff, especially Brandi, at the office is always so helpful and takes the time to answer all my questions. They have a beautiful showroom displaying a lot of their products and the pricing is always good. We have purchased brand new hurricane windows, a new front double door with full glass, bathroom mirrors and the best glass cleaner on the market. You will not be disappointed if you choose Sarasota Glass and Mirror.

Dave and Joe R installed an Impact rated door for us on Friday. The entire experience was wonderful! They were very courteous and respectful of our home the entire time they were there! We have a smart lock and. they installed that for us as well.unfortunately, once I installed the app on Saturday the deadbolt needed to extend another 1/4 or so in order to work properly.

I texted Dave on Saturday as he had mentioned he would be working to install another door and asked if there was any way he could help me out as I would be leaving town soon.at the end of his very hot and long day he and Dan stopped and took care of it for me! Over the top service! and no, it was just a standard chisel out of the hole because there was a shim in place at that level. We ordered new sliders and windows in April and they are due in October. I would highly recommend these guys for install!

One of the most pleasant purchasing experiences I've had, from the salesman to the installation. Very professional and timely as promised. The installers were incredible, friendly, experienced and quick. They made my door look perfect. I love, love, love it!

From start to finish Sarasota Glass exceeded our expectations! Replaced all windows and doors in our 70s era home. They were great -- from the honesty, pricing, scheduling and install. Each crew seemed to take pride in their work and want to make the install perfect. Very professional and a pleasure to have working in your house.they were detail oriented and thorough. We were always kept apprised of schedule and estimator knew his stuff and made excellent recommendations for our project. Very happy with this company and highly recommend!

Honestly I'm impressed! Well run business and growing exponentially. Extremely professional and reputable.

Once word describes our experience. Fabulous! From the initial quote to the professional installation and final trim work, we felt the work was exceptional and couldn't be happier. The crew, Brian, Ty & DJ managed to push through several unexpected obstacles and stayed on schedule. We are very proud of our new windows.

I chose Sarasota Glass to replace all my windows and doors with impact glass. I am still in the process of having them installed but could not be more satisfied. Everyone I have deal with has been very professional. It has been a long process due to production problems but they have kept me updated and that's important as well. Being a realtor I only recommend people that I know live up to their word. I highly recommend this company! J. Robert Day

Bad experience with the sales rep from the start. Made a few very reasonable requests for more information and he disappeared on us. Also, suspect he was making false claims, although we never followed through. In all fairness, others we know have used them for their replacement doors and had nothing but good things to say.

Sarasota Glass & Mirror (SGM) installed replacement windows in my home in Dec 2019, about 6 months ago as I write this. I can say now with confidence that I am very satisfied. SGM did a superb job from the sales visit from Terry. There was no pressure, no tricks like calling the boss to get a better price. Just straight forward information and he did a quote while on site.

The wait for the windows is a manufacturer responsibility. Once they were in, SGM did the required permitting and schedule install dates - 4 days to complete all. Matt and his team installed my windows and did an excellent job. First they showed up every day scheduled. The worked throughout the day and cleaned up at the end of the day. Matt answered any questions that I had and he and his team corrected any of the minor issues that I discovered at the end of each day on my "inspection". SGM stored some of the windows and their larger tools in my garage, which I agreed to as it was easier for all involved and save time on the installation. Matt and his team did an excellent job installing my windows and I have had no issues in the 5 months since.

I would recommend Sarasota Glass and Mirror to anyone that is looking for quality replacement windows (mine are PGT brand) at a reasonable price and done right the first time,

SARASOTA glass has been so helpful in taking our home to the next level. We have done many projects and David has been our service rep. He always has given us the best price, made excellent suggestions and delivery team is a knock out home run! Davis takes excellent customer service to the next level. I would highly recommend.

Thankfully didn't accept the negative reviews. Had glass tops installed for all new furniture pieces - console, bureaus, nightstand and dining room table - and the whole process was perfect from scheduling, measuring and installation - all at a great price. They got one nightstand wrong and addressed it the following week. Great company to do business with and quality was over the top.

Rude and unreliable. I made an appointment for someone to come up to give me a price to replace all my windows and sliding doors. No one ever showed up. When I called, they told me someone didn't come in to work and set an appointment for 2 days later. No one showed up again. When I called I was told that they were very busy and I would have to wait until someone could break free to come to my home.

The person on the phone was rude and uppity. If this is how the treat a potential, customer, I would be afraid to actually have them do any work on my home. Sorry would not recommend this company to anyone.

We just had them replace all of our windows and replace some glass. Their workers are professional and did everything to ensure our furniture would be wrapped and even cleaned up afterwards. Thank you

Can I leave a minus ZERO star? Because that's what I'd give this place for the HORRIBLE service. RIP OFF. Called and told the woman on the phone I had 2 mirrors I was pulling out of a bathroom I was renovating - had 2 smaller thrifty store frames to put them in. Rather than chuck those mirrors into the landfill, I thought up-cycling would be perfect.

Two cuts for each new mirror since both were large enough and because.duh, right angles? So my assistant brought both mirrors and one frame for a template. Just went to pick them up and they wanted EIGHTY DOLLARS. $80! Double what I was quoted. I refused to pay it and they refused to return my frame. I restore and renovate homes and condos all over SRQ. BEWARE. I will never use this company ever again and recommend getting a WRITTEN estimate if you do.

I just met Scott. Right always I see how professional his services are. Can't wait for my new front doors Marta Omachel

They installed a shower door for me in 2013. I needed a repair done on it and they informed me that they do not service their product. They sent me to the Shower Shop, who gladly came out and repaired my problem.

I replaced all of my windows & 1 door w/ PGT windows installed by Sarasota Glass. Terry (Sales person extraordinaire) answered all of my questions and then he went above and beyond! All of the installers were the most professional, considerate perfectionists. The most Fabulous / Professional company! Hire them! So glad that i did! Gail

Just had our Windows Replaced and can't say enough about how fantastic the installers were! Many thanks to Daryll & John who did an excellent job. We will certainly be referring Sarasota Glass & Mirror to all my neighbors who are considering Window Replacement!

I can see I am not the only one who is displeased with this establishment. Firstly, I must say that I have been purchasing mirrors from Sarasota Glass and Mirror throughout the last 15+ years and have never had a problem until now. I purchased a full-length mirror at a cost of $222.59 on May 19, 2014. I just notice that the mirror is "de-silvering" (their words) and looks absolutely terrible!

I called them but they said it was out of warranty, there was nothing they could do, however I could purchase a new one if I wanted (yeah, sure!). Yes, it has been three years, but heck, I have mirrors from Lowe's for a quarter of the price that are still kicking after 10 years! I went to Sarasota Glass and Mirror as I wanted a higher-end product. Not only is it costly, the quality if lame. Save your money; apparently this is not the place for a high-quality long-lasting mirror.

I set an appointment 3 weeks in advance to have a measurement for mirrors in my condo, so I drove down from Atlanta for the meeting and on the morning before they were to meet at 10 am, I got a call that they had cancelled my appointment. Ok, I understand people get sick, but the next available time they had for me was a week and a half later. No thank you, I would love to be telling you how great they are, but instead I'm saying I won't do business with them whatsoever!

This company did an excellent job from the time they came out till the job was done. On time and quality workmanship. I highly recommend using them if you need anything. Very professionally done.

We are super happy with the job Scott and his people did for us! We replaced all the windows and doors in the house with PGT windows and an ODL TOPAZ door. They are very busy people over there but will give your job their undivided attention. Being from New York, I admit that my expectations are super high but they were just great. Like any busy business, it may take a minute to get your job done. But when it's done, you will be happy. The install crew was very professional and didn't rush the job. I would recommend Sarasota Glass and Mirror. I already have!

We remodeled two bathrooms over a year ago. I have rarely dealt with such professionalism in some time. They installed two high end doors, one for a tub, and the other for the master shower. The workmanship was excellent and they respected our property and treated it like it was their own. It took awhile for an appointment but they came when they said they were coming and delivered on the original date of install!

We are not flipping our place and didn't have the "hurry up so I can get my money out of this dump" attitude.just saying. We also had three large mirrors installed in very tight and unforgiving spaces. They look beautiful! Thank You Sarasota Glass & Mirror!

Rude. Inconsiderate. Total waste of time. Scheduled an appointment with them to measure and quote two large mirrors on a condo we're flipping. I specifically asked that if they were running late to call and let me know ahead of time as I don't live in the condo. Sure, sure, she said. So. as you may have guessed. they were already fifteen minutes late to the meeting.

I called and asked if they were still coming. She said yes. I asked why they didn't call and tell me they were going to be late. "Oh, I have it written down, but forgot. I just cancel the appointment." I opted to wait another ten minutes and then left. Wow. It must be so nice to be so successful that you don't need the business. What a bunch of morons!

They either can't read or can't tell time, I'm not sure which. Ten minutes later, as I'm driving to a different project, they call to tell me they're on the way, but it'll be another ten minutes or so. So, they'd be close to an hour late for a sales call. No way would I ever do business with these incompetent people.

Your price was twice the price of Fox Mirror and Glass. Many years of doing business with this company and now feel I was taken advantage of price gauging! Being a senior citizen besides. Will never recommend this company again.

Walked in, no hello so I stood and waited. Two people in front of me were helped. The older man turned and went into the back room. The young female proceeded to put masking tape on damaged screens. I saw she still had several to do and asked if she could just direct me to a catalog to choose some glass doors. She told me she thought "Joe" was helping me.

I was now the ONLY customer, guess it was too hard to ask if I've been helped? Or hello, how are you today? Nothing, dead silence. She showed me the catalog but said I had to know what size. I told her it was a standard door. She said there was no such thing. I was there to only choose a design of the glass, my contractor would come in w the exact measurements.

I pointed to a door and told her it was a regular door like theirs, what size was that? Again she said all doors were different. She still had no customers. I asked her for a tape measure to measure their door. Real nice customer service! Just terrible! Another customer then walked in, asked the price of something and Joe said it was $6.95. He said fine, he'd buy it, she rang it up and told him it was $10.95.

He objected, a third customer said he also heard $6.95. Joe just shrugged! Never a sorry, explanation, nothing! The man said to never mind, he'd go to Lowe's! I then asked the girl if I could get two pinstripes instead of one- she acted like I was the most ignorant person on earth! Of course not, if it shows one, that's what you'd get.

Well excuse me! For all she knew I wanted a custom door for $10,000! I then left, not a thankyou or a goodbye, nothing! How are they still in business?!?! Please do NOT give them your business!

These people act like they are doing you a favor since you are so stupid. this was the second experience with them. my husband and I compared notes after he had ordered a piece of glass for a table top. they still have not delivered it because for two weeks in a row they have called and said we are delivering your glass tomorrow at 8 AM. when told that wouldn't work they said they would call back and did the same thing all over again this week! this is what they did with our first order as well. telling us when they would be there to deliver, not even asking if that would be convenient just expecting us to sit and waitefor them to come. Don't know how they get any Best of SRQ awards except maybe they get all of their employees and friends & family members to vote for them