Freelite

We had an excellent experience from order to installation - we had a very large 3 panel door that they did a really great job on - this home also has two corner windows that they special ordered and installed- the quality of all windows is great and the crew we had both times were professional, polite, accommodating and very nice. I got 3 bids and Freelite definitely was the best. Thanks!

All the guys were great and really went out of there way to keep out home as dust free as possible: Services: Window installation, Custom doors, Custom windows

This is one of the few companies I did not have ANY problems with during my construction in the middle of all this CoVid crazyness. They showed up when they said they would. Communicated when shipping delays happened by supplier. Finished on schedule, accommodating for changes due to living in a historical home, and professional. All workers wore mask as I am immune suppressed and were respectful of my health concerns.

Great quality product and half the price of the other bid. They corrected their own mistakes without charging me for them. Hired windows cleaners for free and reinstalled the blinds. This is my second project with them and both went well.

Leo, Charles and Dugan arrived on time! They were very professional and installed 6 windows. I was impressed how they each did their tasks with precision! They cleaned up as if they were never here. Excellent job! Windows look excellent! Thank you! Service: Window installation

There is no better place for service and install in the phoenix area.

If you have been on the fence about upgrading your historic windows like I was you will appreciate this review. What an amazing expereince from begining to end! They are professional, responsive, patient ( I changed my mind a lot). They were not pushy, and listened to my concerns and made reccomendations. The install crew was quick and polite. Clenaed up very well and loved my dogs. Everyone I expereinced at Freelite is incredible. Thanks!

Very easy and pleasant to deal with. They were quick to come out for an estimate and equally quick to install. I highly recommend! Service: Skylight repair

I loved my experience with this company. The owner, Chip, was super helpful and reliable and gave us the best price out of five bids. The three gentlemen who installed our door and windows were awesome. I believe their names are Doug, Eddie and Dylan. They made the whole process fun. They are professional but fun, charming and are great communicators.

They worked hard and fast but also took the time to tell me everything they thought I should know regarding the products. Much better service than I probably would have received from a big company.

Work was done on time and no surprises. Was always able to talk with someone throughout the process and everything handled professionally. Would use again. Service: Window installation

Earlier this week we had two windows replaced and the experience was awesome. Due to window failure of an old upper arch window and water damage created by poor sloping on an exterior "pop out" surrounding the garden style window beneath it, we needed both replaced. We also wanted the exterior pop out removed and the garden window replacement to be flush with the wall to prevent issues in the future.

The sales guy I talked to was thorough, had great color suggestion for the frame and responded quickly to email. The two guys who came out to put in the windows were very neat, cleaned up everything thoughtfully and when a concern over existing water damage arose during installation, came up with a solid solution. They bought additional 2x4 and added extra waterproof material to the framing, explaining what was and wasn't necessary, while listening to our concerns. I really appreciated how they handled the situation and the quality of work. We will certainly recommend you to our friends.

Great place for windows and doors. Skylights too. Good people to work with!

Good price Great workmanship on time professional service. Cannot stress how pleased I am. I did not discover them until after I ordered some windows elsewhere. They have delivered and installed before the other company and I ordered after the other company. I have an automatic skylight and 14 windows installed. 90 percent complete in one day. They will finish up tomorrow.

My mom needed a new sliding patio door, and after contacting several companies, Freelite was the obvious choice. Every single person I had contact with at Freelite was friendly, helpful and went over and above. From Karen and Lorrie in the office, to Josh who did the estimate, to the installation team of Ivan, Tyler and Leo, each exceeded all expectations. Mom's door is beautiful and works perfectly after the team made sure every little detail was just perfect. If you need windows or doors, Freelite will not disappoint.

Don't waste your time I can't get a callback or scheduled for an appointment. Even if they do the best work in the world my time is valuable. This is the second time I have been blown off by this company.

Great experience with Freelite in having 3 tube skylights installed. We were having the roof replaced at the same time and they worked with the roofing company to guarantee the roof warranty would stay valid after their work. Impressed with sales, office staff, installers and follow up. Thank you!

Freelite does excellent work. Chip came out to look at my three skylights, all about 35 years old, and explained clearly and carefully what needed to be done to replace them and what my options were. What's great is not just that the prices were competitive with other companies. Rather, from the initial consultation to the installation to the follow-up with paint and drywall they were on time and explained everything clearly and effectively.

Best of all, they did a really meticulous job. It also involved some drywall repair and paint in a very sunny north-facing Arizona room. Even small blemishes in this room are easily seen. There were none! And their painter - a shout out to Joe Lopez! - was so good that I hired him to do two other rooms that really need new paint. He is very, very good - a good communicator and extremely clean and courteous.

In all, I am very, very pleased with my new skylights. We had them installed a year ago and there have been no problems of any kind. And it made such a difference in my AZ room that I decided it was time to remodel the kitchen. Excellent company.

Freelite handled our replacement windows for our home. We have very large, hard to come by windows and they were able to find a company to make them. Early on, there was a bit of communication difficulties with their independent salesperson, but easily resolved and never rude or dismissive. Prices competitive. Their install crew was super friendly, on time, neat, and answered as many questions as I could throw at them.

They came to the house a few times before install to make sure the measurements were correct due to the size of the windows. Our install was only recently, but so far so good. Would use them again if we need more windows.

This should be less than one star. These guys are horrible. Made appointment weeks in advance and they cancelled the day of, with no concerns. Hire at your own risk. I was able to find a higher rated company who actually apologized for My bad luck and had a technician out there for my original appointment with Freelite. Maybe I should have the Freelite guys give a call to learn how to properly run a business

Amazing company.the owner, Chip Marvin, personally came and measured for our new Dutch door. He and his staff kept me apprised of arrival, delivery, and installation dates. The install guys were just as professional and nice as Mr. Marvin. High quality product with high quality service.what's not to love?

We had the greatest experience using Freelite to replace a 12-foot sliding glass door to our back patio. The old slider was original to our mid-century home and we were a little nervous about choosing the right replacement. We received excellent advice on the type of window, the level of tinting, the locking mechanism, and every other aspect of the replacement, seamlessly integrating it all with our home and decor. Every aspect of the sale and installation was professional and Freelite's customer service was first class. We just love our new door! We highly recommend this company.

I would avoid this business at all costs. My experience consisted of the following: - The salesperson, Tom, lied about the order deadline and delivery time. He said that if I placed my order on a Monday or Tuesday they would have my three windows by the following Monday or Tuesday. The order was placed midday Tuesday. Tom emailed a week later, when I was expecting to receive the windows, saying that I had not supplied payment for the deposit by the deadline.

He first lied saying the deposit was paid a day later than it actually was. I told him to check the dates on our email thread, at which point he said he was new and didn't know when the manufacturer's deadline was. Not until I repeatedly expressed my dissatisfaction was any type of apology provided. The result was that my order would not arrive until the following Thursday, so it went from a week for delivery to three weeks. - The rep from the window manufacturer contacted me later to inform me that the order had arrived, but Tom had placed it for the wrong windows.

This resulted in a new order having to be placed, which of course delayed delivery another week. - I was under the impression that I was paying a 50% deposit, and that the remainder would be collected upon delivery of the order. I was actually charged the full amount AND the salesperson Tom failed to add tax to the original quote. Calculating tax and adding it to a quote seems pretty elementary, and it's fundamental in managing customer expectations.

This is apparently not practiced at Freelite, though. Perhaps they have just one dishonest and incompetent salesperson. Regardless, these types of business practices should absolutely not be supported. Will never do business with them again and, of course, would never recommend them.

I called for a quote on a skylight. Right on their website it say free estimates for skylight replacement. I was told on a phone 60.00 fee. I said it is free on your website. If you change the rules change your website. Then I was told I am mistaken that is for windows. Well not it wasn't. I have done business with you in the past. Not anymore. Keep your estimated because you are problematic just too expensive and that is why you now need to charge for free estimates.

We've used Freelite on all our windows and doors for 15 years. The latest installation was typical. Chip took the time to design to find the perfect Pella windows for our mid-century modern house, preserving all of the architectural lines that define our home. The installation crew with Matt and Tony was impressive, from the fit and finish to the timing and cleanup. I've priced windows from other companies, but I've always chosen Freelite. And I've always been happy with the result.

I was very pleased with the overall installation and service of Freelite. Owner Chip Marvin came out initially to survey the project and was patient and informative during the discovery process. He helped determine which Skylight would work best and in which area. The crew worked hard and the texture & drywall technician was excellent. The skylight looks fantastic and I would recommend this company to anyone in the market for a skylight or solar device.

I requested a consultation on line for French doors. No one called, sent an email or anything. Their web site and their actions are complete opposites. If they cannot help you or do not have the product you asked about at least they should say something like: "We appreciate your interest on our business. Unfortunately we are unable to help you at this time."

I used them for a huge historic restoration and they provided architectural correct old style windows. But the were modern in technology and function but looked original. The fit and finish was first class. I love Pella windows

We bought fiberglass outside door, was not cheap waited a few weeks for installation installed wrong door they left door to get the right one when they came back with another wrong door the 3rd time they got it right. Let you be the judge

The Freelite people were great! If they said Friday, they were here on Friday at the exact time they said they'd be here. They kept the dust and the mess to a minimum and left the living room in mint condition. And the men who came to put the finishing touches on the job were absolute artists. Everyone did beautiful work. And we couldn't be happier! Terry & Ferguson Hill

We had Home Story come out to give us an estimate on replacing 2 sets of closet doors. We wanted the white wood framed mirrored kind. The estimate was approx. $2100 for 2 sets of doors. We emailed the installer the next day to ask if we could get a discount if we did 6 sets. Never heard back. We drove to the Phoenix showroom to see the doors in person and asked the same question.

He promised to get back to us. So far it has been 2 weeks with no answer. Meanwhile we found we can order the same doors from Home Depot for $275 per set--and the Home Depot mirrors are beveled! The Home Story doors are not. Apparently they did not need our business.

Fantastic experience from start to finish! We replaced ALL of our windows and added a few new ones. Josh came out to do the estimate. He was on time and very helpful. There weren't any high-pressure sales tactics (like I experienced with the other two estimates I got from different companies). I went with Freelite because of the honest dealings with Josh.

Guy and Matt came out to double-check measurements and were like a well-oiled machine. You could tell these guys had been in the business a long time. Window installation went really smoothly (for an old house). Guy and Matt were able to make on-site adjustments. They were very professional, worked their tails off and cleaned up after their work. The final product is outstanding and we couldn't be happier.

They replaced a large window; did a great job and didn't leave a mess for us to clean up. They also matched our existing windows perfectly (with another brand). The cost was exactly what we expected, and follow up was good. We would use them again, without question.

5 reasons why this company deserves 10 stars: ~ 1) Great products. These are not your grandmothers skylights. ~ 2) Competitive prices ~ 3) On Time Appointment (so many contractors are late for the party!) ~ 4) Been in biz for decades, and have excellent standing with the contractors board and BBB! ~ 5) Job complete in 1 day with ZERO mess