Desert Breeze Glass

I am an insurance agent and I highly recommend Desert Breeze Glass to my clients and to anyone else that needs their chips filled or windshields replaced. They have done outstanding work for our clients!

Desert breeze was recommended to me and my initial thoughts were positive. They quickly scheduled a date to come in to do estimates on repair of window balances on 8 windows. I received the estimate and thought it was a bit high as I didn't think parts would be too expensive but due to Covid I went with it. The estimate showed $675 for labor so I assumed it was very challenging to replace the balances.

The technician arrived as scheduled and quickly started working. In under 1 hour he was complete with all 8 windows. Having him done fast was great however.$675 for under 1 hour of work with only 1 technician! Even if he had to drive an hour to get there and it was 2 hours.at over $300 an hour labor! I'm definitely in the wrong career. Emailed them and received a call back.

No real explanation other than sometimes the jobs are a bit harder. They did offer a discount IF I used their services again in the future. Bottom line is $675 for 1 hour work is not ethical to charge!

Incredible bathroom shower glass. 7 feet tall. Masterpiece. The service technician, Jeremy came out a few times to make sure everything was working right and this small business is definitely the way to go. Thank you!

This company has done glass for me in the past. However I have two pieces of tempered glass that I needed done for the Avondale civic center. They did tell me that it would be 7-10 days. They assured me that their tempered products normally come in in 4 days however. The 10 day mark rolls around and I had to cal a few times to follow up to see if the glass was ready.

They managed to order just one piece. I gave them two templates. Another 10 days of waiting. Then we send our driver over to pick up glass and there was no one to help load or to load for my driver. The pieces are heavy and large. 36"x72" or so. Overall just the worst glass company I have ever dealt with

STAY AWAY FROM THIS COMPANY! We hired DBG to turn our dining room into an office. They assured us that they can do this job. It was WAY OVER their head. RIchard the installer is CLUELESS. It was 6 months from date of order until the day we fired them from the job. We gave them multiple chances to make the job right. The issues stemmed from them ordering the wrong materials for our job.

They were installing 10.5 foot by 3 foot sheets of glass with a 3/4 inch channel meant for shower glass. They lied and said it was the proper channels for the job and that is how the company they ordered the glass from designed the job that way. Stupidly, the owner Cathryn Curcio, supplied me with the cut sheets for the project that the manufacturer drafted and it was what Desert Breeze Glass approved with the glass manufacturer/supplier.

Since the manufacturers contact information was on those sheets I called and spoke with them. We were told by them that these were the channels Desert Breeze Glass approved. When DBG placed our order they failed to tell the supplier that this was going to be for a room enclosure and not a shower enclosure. If you do not tell the supplier what the purpose of the job is then they automatically design it as a shower project, DBG did not pay attention to the design details and approved the job. Thats just the beginning though. Richard the incompetent installer used what he told my husband were "magic screws" to screw these u channels in.

The industry standard is to screw the screws in every 9-12 inches and we had them screwed in every 3 feet. So one "magic screw" every 3 feet into a smaller than necessary channel to hold up 350 lbs 10.5x3 foot sheet of glass. BUT IT GETS BETTER.as i was sitting to watch this installation, they put the 3rd sheet of glass in, I noticed that the channel was pulling out of the ceiling, with the glass in it!

That channel was only screwed into drywall, Richard the genius did not hit any wood. I pointed it out and he said that it will all tighten up as the other glass was installed to the abutting channel. This did not make a bit of sense to me so I questioned him further as I do not want any accidents in my home with 2 young grandchildren walking around.

He did not like my questions and so he packed up his tools and STORMED off the job site. He said after 18 years in this business he was not going to be questioned by anyone about his work. Meanwhile there were 3 or 4 other subcontracted installers he brought along that he left behind. Those guys were from another company, were very nice and courteous and said that they told Richard more than once that he needed more screws but he just refused and didnt want to do it.

Eventually after an hour or so, the boss for the subcontracted employees showed up to try to complete the job but the screw that was not screwed into wood.came completely loose and the panel of fell out of the ceiling, came crashing down and shattered into a zillion pieces all over my home and the workers. After that day is when I began the investigation of calling the glass supplier and speaking with other glass contractors seeking advice on what my next steps should be.

I had already paid her 5K to start this job and at this point we are 3 months in from placing our order and had nothing to show for it. We tried to give them a chance to make it right but In order to use the channels we ordered and were promised, the glass would have had to been slightly smaller as there is a setting block that sits into the channel and it takes up some space which would make the glass they ordered too tall.

We pleaded with her but remaking the glass and use the channels that we ordered but she refused. She offered us another channel but this channel was not the finish we ordered. The channel we ordered was a shiny chrome finish but the one she wanted to give us was a nickel looking finish which did not match the rest of the metals in my home. This was an over $10,000 job that she wanted to take short cuts on to save her money instead of owning up to her companies mistakes and making the job right.

I can go on and on about the multiple errors and lies and excuses that were made but Im done. I think everyone should know that this company is BAD NEWS. They say a picture is worth 1000 words, take a look for yourself and you see the shoddy work that they did The channels were not even butted up at the joints correctly. It was a nightmare!. In the end I got my room enclosure.

I hired a company called Raben Glass to do the job all over from the beginning and they just installed it yesterday. From start to finish it took 4 weeks and they did the most amazing beautiful and professional job.

So I own a 1972 scout ii. I had brand X come out to install a new windshield and needless to say he walked off the job. I called Desert Breeze and explained how hard of a job this is and that it's not your typical install. They agreed. Dalton showed up and within 30 minutes he and his helper had the whole thing done! Just wanted to say thank you guys! To all the classic car guys I give a big thumbs up to Desert Breeze! They did a great job.

So.we have used Desert Breeze since 2006 and they have replaced many windshields on our various vehicles, and we were very satisfied. We have always requested them through our insurance company and never had any issues. Fast forward to 2021. They were slow to respond. It took 3 weeks to get a non-OEM window and then I had to call them to even get an appointment and then I was given a 10a-2pm window when appointment was finally scheduled and installer showed up at 3:30pm. We will NOT be using Desert Breeze again.

Very bad experience. The mixed color of trim. Need 2 months to asked them to fix and eventually not fixed. When they said call you back later, it means never call back. When they said will take of it tomorrow, means nobody will show up. They are trying to convince me the white is the correct color, it is my bad that my original trim is brittle. Finally give up, just don't want to talk with them.

Maybe you are lucky with your project goes well, but if not, be prepared to take several months to call. I saw the owner's reply to this review. I only know my trim is good pre the glass replacement, but post work, it's broken and need to be replaced. emm. I hope you know the logic, who need pay for this. it is just maybe 10$ materials. don't understand why.

I went to your store because you guys never call me back when you said will call back soon. even we have appointment, but your guys didn't show up. I kinda have no choice. have to drive 20 mins there 2 times. our deal is closed now as I give up. it is only a few bucks. I will ask somebody else to do it. but I hope in the future you guys can improve your service by call back the customer on time and give update. do show up on your appointment. otherwise, this will happen again on the future customer. ok?

I just had Desert Breeze replace a cracked window in my house. They called ahead to let me know they were on their way and they arrived shortly after. They were very professional and the guys were awesome. They worked cleanly and efficiently and were done within 30 mins. They vacuumed the work area when they were done and did an excellent job. I will be using them for all my glass needs and referring them to friends and family! Thanks Desert Breeze!

My husband and I have been using the expertise of Desert Breeze glass for about 8 years. We especially appreciate the way they work with our insurance company and give us quick, reliable service. They have done everything from repairing windshields to installing dual pane tinted windows. They are always are first call and who we recommend.

This is the type of workmanship from a Phoenix Valley company that came highly recommend. If you want your wooden door panels replaced with glass, do not, I repeat, do not contract with Desert Breeze Glass. What you are seeing is a small sample of the damage to our cabinet doors.

In September I had Desert Breeze Glass replace a couple windows at our church. Immediately following this project, I had them install a new window and shower doors to wrap up our master bath remodel. Every step of the process for all 3 projects was first rate. From the polite helpful staff in the office to the technicians doing the installations. My wife and I were very pleased with the results. I would recommend Desert Breeze Glass for any of your glass needs.

I have used Desert Breeze in the past to replace my windshields. This time I needed to replace 3 sliding patio door panes and 3 windows that had lost their seals on a house in Northern AZ. I was fortunate that the dimensions I provided for the patio doors indicated a standard size. They sent Richard all the way north to Happy Jack to install those and measure the other 3.

A week later, they sent Richard back up to replace the others. It's not easy to find good trades people to work with in rural areas of Arizona. Of course I paid a trip charge (reasonable for 5 hours work of driving both ways) but I appreciated having a quality company I knew I could trust do the job. Very satisfied all the way around. Thank you to Cat, Richard and Kaitlyn. Great team.

They have replaced and repaired several vehicles for our household all have lasted for years. They put a coating on every windshield that prevents chips. So necessary in Arizona!

Great service and quality product. They have replaced windshields in several of my vehicles and never a problem. Desert Breeze also replaced the glass top on my patio table after it shattered, with a much nicer glass. I also ordered a custom mirror. They can do it all. Thanks Desert Breeze!

Top notch experience with a windshield replacement. Glass technician came to my house, at time promised, and replaced it in less than an hour. Since I have the advanced safety features (lane departure warning, automatic emergency braking, etc.) a calibration technician called and then came the next morning, picked up the vehicle to take to their shop, and returned it to my driveway in under two hours. High quality materials, excellent service, there is absolutely no reason to call any other company.

Kaitlyn and Richard stopped by, I believe after working hours, to fix the big chip I got in my windshield. I live in San Tan Valley and work in Scottsdale, and Friday morning got behind a dump truck who flung a very big rock into my windshield. Kaitlyn was very attentive and knew I was concerned about it spreading, especially with temps dropping and needing to use the heater in the car.

And as I experienced last year when my windshield had to be completely replaced, Desert Breeze makes the insurance process a breeze as well. Thanks for the continued awesome customer service and making me feel like a valued customer as well.

Desert Breeze Glass Company has gone beyond the call of duty to help me. I needed a pet door installed in a stationary glass next to my sliding glass door. They came and measured twice as to make double sure the measurements were right. Told me where to get the best doggie door for my application. Now I'm waiting for Window Genie to put the tint on so it will match my other glass. I have used DBG before and will use them again. They have always been a classy company! Thank you Sharon and The Gang!

Giving heart and perfection in the delivery of their services. Desert Breeze Glass has helped many of our customers over the many years. We love them go the following reasons; 1) They only use Quality Installers 2) They only use Quality OEM-Approved Glass and parts 3) They coat each windshield with "Diamond Fusion" which helps in the prevention of future chips ( reducing future claims & costs ) 4) They are passionate in serving you! I hear the many accolades of their services. thanks Desert Breeze for putting my Glass needs at ease!

We've had Desert Breeze Glass fix two broken windshields over the past few months. Their service personnel continue to be friendly and professional. I can count on them to do an excellent job.

Went with this company instead of Safelite on a recommendation from my brother because of the "Diamon Fusion" they offer. Tech (sub contracted Trinity Auto Glass) came to my place of business, completed the windshield install in less than 30min and when I asked about the "Diamon Fusion" he stated he was not told about this and didn't have any of the "wipes" to adhere it. Contacted Desert Breeze just after his departure who stated they would take care of it.

Two days later I'd heard nothing and contacted them.after several calls back to me I was told "it will be taken care of" (same phrase I got the first time) and scheduled for it to be done on Monday 5/1 between 10-2. Monday came and went with no call/no show as with each day since. Very disappointing.

Living in the valley and driving roughly 25,000 miles per year, I go through windshields quicker than I run out of washer fluid. I have been extremely happy with the service, claims assistance, and overall knowledge with everyone I have been in contact at Desert Breeze! I always enjoy working with local business people rather than major corporations.

If you get the chance to meet Catherine, she will blow you away with her knowledge of the business she has built! And if you are lucky enough to meet Harrison. you'll be a customer for life!

You know when you make one phone call, the scheduler is customer friendly, and you both wish each other a great day. Then Jarrell comes right inside your very own garage and replaces your cracked windshield for a perfect clean spotless windshield. You just have to give him an ice cream bar. Cat you have a great crew. Thank you for the flawless experience.

Glass measurements were taken for shower doors for our master bath. Estimate took a few days which was fine than the hassle started. I had to call several times to get an estimate emailed to me so I could pay them a deposit to start. I finally had to send her an email so I could have her respond with an invoice to pay the deposit. I wait 10 days after the deposit is paid for them to show up and install and tell me the door was cut wrong.

This is what you are is a glass company.really! took over a month to finally get the door in right. Looks nice now the handle is a little wiggly but the pain of getting it done was crazy. That is the only reason you get three stars is for the install of a nice product. I took off two for Amy and the wait time of this whole circus that was called customer service. Amy at the front desk was pushing me over the edge through this whole process with the invoice and ditzy attitude that I finally asked for the owner who apologized at the end of this process and took a little off the price for the kaos.

People seem to have good comments about windows and windshield they should stick with what they know. Cutting shower doors may not be their bread and butter but they did get it right in the

We do rehab properties in Phoenix and after discovering Desert Breeze Glass they are the only company we use. They are fast, reasonably priced and their workmanship is excellent. The attention to detail superb! I am a hard task master, have really high standards, and Desert Breeze always exceeds my expectations. Great job always, Desert Breeze.