Window World of Rochester

My experience with Window World with great. Everytime I made a call to them they always return my call right away. They kept me informed of every situation with my order. Customer service and the workers were very pleasant to work with if I ask the questions they had answers for me. Installation of the windows was on time and they are beautiful. a I am so very happy and pleased with them I would you recommend them to anyone.

Critical: Professionalism, Punctuality, Responsiveness The WORST customer service I've ever dealt with. No followup. I have to call weekly and just hear more runaround. I have been waiting for my windows for almost 9 months! GO SOMEWHERE ELSE Service: Window repair

SCAM! They took half of the money for windows which should have been done by now 6 months ago, they've had the windows for three months in their warehouse now one excuse after another. I Call weekly as my whole house need to be replaced and this weeks excuse is the subs have a broken tool and it on order for two more weeks. WHAT? Subs don't have replacement tools, that is a lie.

Every week is a different problem and excuse with them. Now no money back and no windows. Go with any other window installer. Don't believe sales person, don't believe lies from their office, don't use this company. I have filed a complaint with licensing board in NY and AG. Pay extra for another contractor so at least you won't be out thousands of dollars.

Critical: Professionalism, Responsiveness SCAM ALERT. I was given a quote. I signed a contract and paid half. It's been six months and they aren't answering my calls. Stealing from hard working families. Service: Custom windows

Called them for a quote to replace a few windows. The lady called me about an hour before the appointment to let me know she would be late, which was really not a problem. She showed up a couple hours late. Whatever no big deal. But I was told she would reach back out with her quote within a day or so. It has now been a few weeks and she has yet to call me back.

I sent her an email as this was her preferred method of communication according to her and her voice-mail was full. Just very disappointed as we have multiple shattered windows that need replacing asap and this is something we thought we had taken care of. Not to mention we waited weeks and weeks to even get this appointment.

The installation team arrived on time and went straight to work. They protected my rug and furniture and there was no mess when they left. I thought the job would take 4 hours to install my sliding door & side windows, but it was done in only 2! Even my dog liked them! Am now loving my triple pane windows that really make a big difference with outdoor noise!

I am happy that I chose Window World for my windows. The quality of the product is superb and their installer Carmen Gallo did a fantastic job removing the old windows and installing the new ones. His workmanship and professionalism was of the highest quality. I was impressed that he and his help installed 10 windows under 5 hrs.

We recently had 9 new windows installed in our home and the service we received was top notch from sales all the way through installation. Their pricing was also very competitive. A special thanks to Tim and Carmen for their great work. Both were extremely friendly and went out of their way to get the job done. I would highly recommend reaching out to them for your window replacement needs.

DON'T WASTE YOUR TIME WITH THIS COMPANY. I would give this company zero. They have the worst follow up and customer service. At first I was okay with the time and getting everything set up. The first issue I had was that you have to follow up with them. Not once in all the dealing when they said the would follow up did they. My window were supposed to be in 6-8 wk at week 10 I called and they said "I was just about to call you." Then the issue have problem.

I call and they said I would get new windows. I wait another several weeks no call until I call them. On top of that the appointment are so limited it was hard to work around. Then they give not notification that they are canceling me for the day. I sat home waiting for a call. I call an hour and half into the 2 hour appointment window just to see.

Only to find out they are not coming. (guess my time is not important to them) They would not have called me if I didn't call them. I reschedule just to find out the window are also bad. At this point I am more then frustrated. I call the owner. Who blames the maker and takes no responsibility for his company's bad customer service. Then he promises to get the new windows quickly and follow up with me in 2 weeks. We are going on week 4. The owner has yet to call me back.

Window World people installed 14 replacement windows in my 100 year old house and did a superb job. The crew arrived at 8:50 am and completed the work at 2 pm. They brought drop cloths and thoroughly cleaned up when they were finished. They were truly professional people doing a first rate job.

Absolute BEST customer service ever!!!....I mean seriously, these guys take care of you and follow up to make sure you are completely satisfied, this is something you won't find with most companies, especially in a big city, they want to make sure you are happy! I am VERY satisfied with the service and quality! I will be returning to them for sure...

Window World of Rochester did such a marvelous job with my windows and doors and I'd be happy to recommend them to anyone thinking of improving the look of their home. It took half a day and now I have a whole new entertaining area. The boys did a pretty good clean up job too!