Southeastern Door & Window

Called Southeaster a few years ago to replace a large dining room window. The initial experience was not bad, they came out measured the window, made the window within a few weeks, and delivered the window. Since we were not ready to install because that was at the time my office I could not relocate at the time. So over the last year now that we have relocated the office we are ready to have the window installed.

We are beginning to think that someone didn't make the window correctly because they have been giving us the run around for almost a year now. With excuses like oh this person quit and this person has been sick. Finally after months of calling they send a guy out. Bobby came out to verify the measurements and give an estimate. He told us it was a half day install and would cost $750 which was a little more than original quote of $650, but all good we understand everything has gone up.

Well two weeks later of course we hear nothing from them so my wife calls. She speaks with a woman there and she tells my wife well its going to be $1,500 and we can't get out there until September. Just such a terrible way to do business. I've worked with a lot of people in construction all over the country and this right here is by far one of the worst experiences. Would never recommend Southeaster!

Enlisted this business to replace a door and windows on my house. Took about a year to get the door and windows in. They never ordered the screens that were on the contract so that took another 3 months to come in AND I had to follow up every 2 weeks. Shannon kept telling me they have everything in the system and that they would contact me as soon as they arrive but they changed their system and some point and my screens were in the warehouse for weeks without anyone noticing or contacting me.

They only looked when I said enough is enough - otherwise, they would have happily taken my money and walked off into the sunset. They kept blaming everything on covid - 1.5y into it. Truth is, they just took bigger projects. The windows look great from the inside looking out but the trim work on the exterior needs attention. The installers cut the trim about an inch short.

I called SouthEastern months ago to look at the shotty work - a guy came out and agreed it needed to be redone but I haven't heard from them since Halloween (which is going on 3 months as of time of writing). I called several times but can NEVER get a hold of anyone to address this problem. I also requested quotes for several other door/window projects but never heard back.

I found another contractor to replace the remainder and he was really great to work with - DM if you want a reference. If you're a homeowner just looking to make improvements on your home, you DO NOT want to use this company. Maybe they're good for contractors or builders - def not for homeowners. 2 windows (Anderson Architectural) cost approx. $11K and the door was around $5K. So, 2 windows and 1 door - this is not the type of work or service I would expect when purchasing premium products. 1 star for the windows, 1 star for the door After all these months, the crew finally came back to redo the trim and I'm revising my rating b/c of that. It would be 3.5 stars but, you know, can't give half a star here.

Southeastern just got finished with my install and it turned out great. After our sales guy left for another opportunity, Jennifer, the operations manager personally took on our account and kept us informed on the window and door delivery schedule to the absolute best of her ability. There were supply chain issues with the window manufacturer that we chose (PGT) but it was out of Southeastern's control. Couldn't be happier with them as a company, always professional and courteous and so was the install team. Would recommend them for sure!

Southeastern Door & window gave me an expected delivery date after I placed order I paid half of invoice then. Then they called a couple of days before delivery to remind me they were coming and time. They arrived on time, introduced themselves And started working. They were very professional, put down blankets to contain any miscelaneous debris inside window.

The new window. Is fantastic! Not only does it look great, but is sturdy and matched the rest of windows. When they finished they leaned up inside and outside. Then thanked me for the business and offered to help with any other needs. I paid balance of invoice. Now we are completely happy customers!

The whole experience was wonderful! The sales staff, the guy that measured, the guys that installed, all were so kind and so professional. The day of install, he wasn't 100% sure about the way the plantation shutters should go due to the size of my windows. He called Sheri (sp?) and she made a special trip to my house to make sure he knew how she intended the install to go.

I ABSOLUTELY love the shutters and my new kitchen window! I wish I had the $ to do several other things! I would like to mention Jennifer too, she made personal calls regarding COVID issues and made sure my appt didn't get pushed back one minute longer than necessary. I appreciate everyone involved with the process and I LOVE the products!

A few years back when we decided to replace our windows and doors in the house, our choice was Southeastern Door. This is a decision we have never regretted. The front door handle had broken and needed repairs. Upon contacting Southeastern Door for help, they gave us the same respect and support for repairing the door handle as replacing the windows and doors all those years ago.

This was impressive! Kip worked quickly and efficiently in diagnosing the issue and had it fixed in record time. The same professionalism was demonstrated on the smaller job as the more costly job. It is Southeastern Door after all, so we should not have been surprised.

We had Southeastern order and install replacement windows in our home. The price was very fair, especially considering the high quality of windows. The installers were very professional and did a great job with the installation. Would highly recommend Southeastern for any door and window needs!

Was able to see the product prior to buying, no high pressure sales. Given a fair quote to review! Was called in advance to arrange installation. The installers were friendly, on-time, professional and when they were finished they cleaned up and you wouldn't have known they were ever there! I highly recommend this company if you are looking for professional service!

Southeastern doors and windows is a great company! They've helped me out for more than 15 years with beautiful wood doors, windows and door hardware. Today, I needed screen clips and once again, they helped me. In particular, Jennifer was most helpful and professional. Great company! Thank you

Of the windows are superior. we can see and feel the difference. Noise reduction is good. The installers were very profesional and on time. They introduced them self. They make sure everything was clean after the installation of each window. I would recommend this company.