Master Craft Windows & Doors

Wonderful windows, , nice salesmen, and installers all professional. However, We were not told we needed storm covers until it was time to install windows. Cha-ching. That added additional $3k before installation could begin. ASK 1ST BEFORE BUYING. We thought they would have known to tell us BEFORE we made the decision on windows. Otherwise, good.

We love our new doors! Previously we had a solid door with two sidelights. We ordered these doors which had to be customized and they were delivered and installed as promised. The installers were super neat and clean and very professional, obviously they have done this hundreds of times before. We couldn't be happier with our new doors- they bring so much light and really update the look of the home! Charlie was our sales person and has I been responsive to all of our needs!

Had a large sliding door and master bedroom window installed ( and the old ones discarded) at our condo on the ocean. Both were hurricane-resistent. Stan and his team were awesome! - Incredibly efficient, very detailed oriented, cleaned up after themselves, great quality product and they take pride in their work. What a pleasure! FAST FORWARD IN TIME: 10 months after installation, the sliding doors' lock was not locking. (Part-time rental unit). Called Master Craft in St Augustine about the lock and Gary was fantastic! He had someone fix it (needed adjustment) within several days. Awesome customer service!

We had a pleasant experience working with Charlie and Gary, co-owners who have operated Master Craft Window and Door since the '80's. Their installation crew, most have been with them for many years, expertly installed our new PGT 5470 vinyl door wall with a lifetime warranty and thoroughly cleaned up afterward. The price of the door was competitive with other estimates, but with the added experience of the company, made for the decision to go with Master Craft. This upgrade will enhance our home's resale value and give us years of enjoyment. Located in Nocatee.

The salesman was difficult to work with and their lack of communication made it extremely difficult to schedule around. The installers were worse than sub par. I received a call that a window they were suppose to be replacing in the same opening was too big and they could not alter it. They did not take responsibility for their miss measure and I had to hire somebody to alter the existing opening a 1/4. Seemed like something a skilled installer would have had no problem doing.

After installation, we noticed several areas were damaged or broken and 2 of the 3 units were very out of plumb which made the trim out look horrible. We will not work with Master craft with future projects.

Great company! We ordered three sets of doors from Master Craft and all arrived sooner than expected. When the installers came they were hard working. polite, and professional (they even dusted and vacuumed the rooms before leaving!). We love our new doors and working with Master Craft was a hassle free experience.

Windows and doors are of good quality. However, the quality of work by the installers was average and sometimes below average. We had to act as our own quality control. When discussing with the office manager, he said basically that it was our problem since we didn't have a contractor to do the quality checks. I would not recommend this company to do business with. The job was over $50000, I would expect a better job and better follow up.

I live in St Augustine and needed replacement windows, from old single pane to energy efficient, hurricane impact. I asked a neighbor who had her windows replaced a few years ago who she used and she recommend talking to Gary at Master Craft. Visited they showroom, explained what I was looking for and received a thorough explanation, and saw example of the actual product I would be purchasing. Received a price for the windows on the spot.

The next day they came out to measure for the install price. The order was placed and delivery happened as promised. Professional installation, arrived on time, respectful to me and my home. I am thrilled with my new windows and will be using them again.

Fantastic recent experience with this company! We bought an older home that needed to have all of the original windows and sliders replaced. Master Craft helped us pick-out the perfect replacements and made excellent suggestions which I am so pleased we incorporated! Master Craft is a reputable, knowledgable, and professional company that I am happy to recommend to family and friends.