North American Window & Door

I have enjoyed working with John. He is extremely helpful in all aspects of the window and door process. He is always willing to go the extra mile to make sure everything is right. I highly recommend them.

Terrible customer service and responsiveness. I had to follow up on an unanswered question about a small order. I received an incorrect invoice, had to get that fixed. I sent back a signed order for via email, which was ignored. I followed up a week later. They said they never received it. I forwarded the email. No "sorry that happened"; just an "I have it now." They said could pay by credit card or check (100% deposit because "special order").

When I called to pay by credit card, I was told for the first time there would be a 3% surcharge. I said this had not been a good customer service experience. I was told I was being uppity. I said I would buy from another supplier, but NAWD has a monopoly on Kolbe in our area. NAWD person told me that's not true. I asked where else I could buy Kolbe products near me. He said, "I''m not going to tell you that."

I stopped in at every supply house looking for a pass through window for my kitchen renovation, and even though the major window brands make them, none of the supply houses knew how to order them. I finally cold-called North American windows in West Chester and received a call back from Jim Hoffman. He immediately understood the product I wanted, made it work within the budget I had, and even spoke on 3-way with my contractor husband (who had no prior experience installing one of these windows).

He was patient and knowledgeable and honestly, a breath of fresh air after getting the runaround from major supply houses. The window took about 3 months to make (as expected), but in the end I was in a time jam, and North American called me to let me know my window came in a bit early and they could deliver it the next day, ahead of scheduled delivery!

Every part of the process of dealing with Jim and North American was flawless, from Ordering to payment to delivery. In the future, I'm sending all my husband's clients that want specialty windows to Jim Hoffman and North American Windows.

John and his team at North American could not be more professional. Their selection and pricing are outstanding, and their installers were absolutely incredible. We enjoyed the process of working with them from start to finish. I've recommended them to everyone I know who's in the market for windows or doors.

A big shout out to the staff of North American Window & Door for helping us choose such a quality product for our windows. Many thanks to Kathy Shomo for her advice, knowledge and professionalism and all the hours she took in helping us understand the process and installation of such a huge undertaking of 34 windows -- doors included!

Excellent selection, pricing and service. Bob Martin is the "godfather" of windows. He really knows his product.

My experience with North American Windows and Doors was excellent. John Hanrahan was very patient in explaining details to us. We were able to make a very informed decision about our windows based on John's help.