Aquarius Door Services

Excellent process all around - from order to installation. Very professional - kept me up to date through the entire process. Installation was completed perfectly. I highly recommend Aquarius Door!

Brian was excellent! He explained in detail what my issue was. He also explained the best course of maintenance, to avoid further issues. Thank you

Very rare for someone to go THIS above and beyond in their work. Eric came to fix a broken spring for one of our garage doors. He fixed the spring, and he also: - helped to set up the garage door apps on our phones - programmed our cars for the garage - showed how to program the garage door codes and how to switch the codes if needed - WD-40'd all the chains and wheels for both garage doors Individually these aren't huge items but it really goes to show that he wanted to go above and beyond.

Excellent service and skilled worksmanship, it was a pleasure working with Aquarius from the office to my garage door. Thanks to Eric and everyone at Aquarius!

I find the customer service to be exceptional. Aquarius Door Services goes above and beyond to please their customers. Furthermore, they offer good service at comprable prices.

Eric did great work to replace cables and broken spring. Took great care to make sure the door functions properly. Very personable to answer all questions. I would highly recommend Aquarius again. The service was excellent.

Eric was AWESOME! I am super OCD about how things are done and Eric was very conscientious about meeting my expectations from start to finish. I felt like he cared! The whole company was great from my first phone call and conversation with Michelle and every phone call and visit since. They are a very professional company and just all around GOOD people! Thank you!

Wonderful company, all who work there are pleasant and polite. Professional with sales, installation and service! I highly recommend.

Garage door opener failed on a Friday night. Called Aquarius on Saturday, and on Monday morning a tech was on hand to investigate. Returned Tuesday to do a new installation. Tech was thorough, explained everything in detail. Provided the cost up front (no hidden costs). Did a great job installing the new unit. Additionally the Aquarius tech reinforced the structure holding up the garage door, as the builder who initially installed the original unit had skimped on the support brackets, and we're lucky it never fell out. Highly recommended!

Aquarius Door Services sent over Greg to replace my garage door opener. I had replaced a LiftMaster Chamberlain Model 2280-267 with a new model LiftMaster 84501 manufactured Dec 2021. Greg installed the equipment with care and took the time to explain the new equipment operations and manuals. He also provided guidance on how to maintain the new belt rail. The installation was perfect! Kevin

These guys did a really great job installing modern glass garage doors for us. The price was very good and the installation was flawless. They were always very responsive to my calls and did a wonderful job. The doors are very very high-quality and look to let a lifetime. They had a great input on different install options and features. Highly recommend

The team at Aquarius Doors are excellent. They responded quickly and the service technician was detailed and did a great job. I highly recommend Aquarius Doors.

After almost 1 year after trouble free installation, door began to make a lot of noise going up and down. Customer service arranged for service check under warranty.

A job well done. I would recommend to anyone needing a replacement or servicing. Very competitive pricing, good selection, knowledgeable owner who did the estimate herself.and they haul away all the trash.

From the first conversation on the phone, to final completion of job, the entire staff was professional and the new garage door is great! It's so quiet. I love it! I would highly recommend using Aquarius. I felt proud to support a woman owned business as well!

Technician showed up on time. I expected that I would have to replace my entire garage door opener. Boy was I wrong. He fixed issue in 10 minutes and I was only charged for a service call. An honest company! Turns out they did the original installation 15 years ago. I would highly recommend this company.

Had my garage door installed yesterday. Both gentlemen were efficient, professional and tidy. (and it was raining buckets!) Am so thrilled! excellent work. would definitely recommend. Family owned business-class act.

Had my door serviced by Aquarius. I will definitely have them replace my door when the time comes. The company is family owned and operated by the sweetest lady.

We needed new garage door openers so I called Aquarius, the gold standard for our area. The crew came same day, were very nice and even thou my husband felt that they rushed the job and one guy didn't wear a mask since we are amidst a COVID19 pandemic, I was happy to have had it done. What we didn't expect was a large hole in our ceiling w zero explanation.

I called the next day and the owner Julie explained that it was where the old motor was located, great except IT WOULD HAVE BEEN NICE TO HEAR ABOUT THE HOLE FROM THE CREW INSTEAD OF HAVING A NEIGHBOR ASK "WHAT'S THAT?". Seriously guys? Julie basically was like, "oh sorry but.there's nothing we can do". Clearly Aquarius is becoming way too comfortable w their successes that they are forgetting about customer service 101. HELLLOOOOOO? I would not recommend them at all.

Unfortunately, I am having an issue with the glass on my new, very expensive, garage doors by Clopay, and the owner, Julia of Aquarius doors, doesn't want to back the product that was sold to me. This is very disappointing. I should have bought the doors from Home Depot, they back the products they sell and won't bring an attitude with them either. And stay clear of Denine. She needs a vacation!

These guys are great. very personal attention and excellent service. Great job installing new doors 5 years ago. Even more impressive, Julie (owner) and her staff really went to bat for us when we had a service situation that required the manufacturer to step up. The mfg. could have made it difficult for us, but thanks to Julie & Aquarius, the situation was resolved to our complete satisfaction. What a delight to work with such a reliable company.

If there were more stars I would give Aquarius Doors them all! We've been using them for years, new garage doors, front door, upgrades and maintenance. NEVER disappointed in their quality of work and professionalism. THANK YOU!

Be super careful with these people. Employees are nice enough but owner seems like she will gouge you the first chance she gets. Get firm pricing in writing before you commit to anything with them.trust me. I learned the hard way!

Just used Aquarius to replace our old garage doors. They came out same day to give a very competitive quote and installed the doors the same week. Beautiful job, excellent service. Thank you!

The company is local to Bergen county, family owned, and has prices that are quite competitive. Our problem was that one of our doors kept losing remote control and programming. I called the company to help us troubleshoot and a technician was sent. The tech, Brian, arrived and took 2 minutes (no exaggeration) to press the reset button on our garage door opener and bill us $95 for the house call.

He did not explain the problem, try to diagnose the issue, or make any effort to actually provide any service. He didn't re-program any of the remotes, and didn't even check to see if the problem was solved. He just made sure the door opened and closed, told us the fee was $95 and said we'd receive a bill in the mail as he left. The problem recurred in 2 weeks and in an effort to avoid losing $95 again for a second service call, I read the manual, googled the problem and learned to reset the unit myself.

This method allowed me to continue using the garage door opener for approximately 16 months (resetting the unit every 2 weeks). Finally, when the unit failed completely, I got fed up and called the company with my problem. I spoke with the owner Julie and told her that my experience with the first technician was terrible and that I would not pay again for a 2minute home visit.

A new technician, Stuart (spelling?) was sent. He spent greater than an hour, over two separate visits during the same day, to diagnose that the circuit board was malfunctioning. He replaced the faulty part, re-programmed everything, and explained all the issues in a step by step fashion. The company also waived the second service call fee. I was very pleased with the company's attempt to correct the issues with their first technician (who, as of the writing of this reveiw, still works for the company by the way) and properly service my device. I urge any potential customers ask for Julie and Stuart by name, to avoid Brian, and to feel comfortable with the fact that the company will stand by their product.

Let me start out by saying this company was very professional and the work they performed I cannot complain about. My problem is with the price. I had them come out for a repair on my opener. On top of the service call charge which I thought was quite high considering what was done, they charged me a 400% markup on the part. This was after a call was placed to the office when I questioned why the part was so expensive considering I looked it up prior to them coming.

As you can see by my profile I don't generally do reviews, however this just hasn't been sitting right with me the past few days. In the end I did agree to the price so I guess that's my own fault. Definitely do your research on prices before you use them for service.

Awesome company to work with. I called several companies to get a quote for replacing 2 of my garage doors. Sears and several around companies in the surrounding area. Aquarius door had the best price out of them all without any haggling and they came at the time they agreed to do an estimate. I initially wanted to get a single door done (double wide) but got both doors done since the price was great. Was given a lead time of about 3 weeks for the install as the door had to be custom ordered for the odd size.

Install guys were fantastic as well. They came at the agreed upon time and installed the doors in a timely manner. They were all very friendly and even sent an additional guy to haul the old door, trimmings etc. I would recommend this company to anyone that needs their doors replaced or repaired. Thank you Julia, and the rest of the staff for your wonderful service/work. -Bryan (1 double and 1 single clopay doors installed November of last year)