Nix Door & Hardware

Worked with Adrian on a fireplace install he was fantastic and had it fixed perfectly. Any time i see him on my job sites i know its going to get done right the first time

Update! 5/23/2022-This issue is still not corrected. We love our crooked poorly made door that this company installed. Stay clear! Horrible customer service. I emailed Greg with photographs on 10/24/21 regarding problems with the front door. Never received acknowledgement that the email was received or anything further. Contacted Greg two weeks or so later, and he indicated he sent this concern to the manufacturer. Sent a follow-up email on 12/13/2021 requesting the status of the claim I sent in back in October. Now 2/7/21, still no resolution to this issue. This company has their money and does not care about fixing the problem.

This place has HORRIBLE customer service. My terrible builder installed these windows in my house even though I paid for Anderson windows from another dealer. 2 windows cracked and when I called them they said that there is no warranty for cracks. I ordered and paid for these windows. Six months later they installed them after I had called weekly for 6 months They windows they installed were different colors.

After calling for 3 more months regarding this matter they sent someone out who agreed they were different colors After calling for 2 more months they said the person I was talking too wasn't there anymore- even though they had stated he was the owner previously! Now they are saying elevate changed color in December. The windows were ordered in July!

And paid for before ordered. Now they say I have to buy new panes to match the new ones.! I have paid for these windows twice already. Now these won't match the rest of my windows in my new house! This place is a rip off and I would never recommend them!

If I could give zero stars I would! We were sold a broken fireplace that makes our walls so hot they are too hot to even touch. We were also told we could put a tv when being "sold" the fireplace.now that we have bought and installed the fireplace they now tell us we can not put a fireplace above it. The absolute worst customer service I have ever received!

Absolutely maddening lack of customer service. I was referred to these guys by my GC brother for ordering wood windows. 4th attempt to connect today. They are simply closed. Previous 3 attempts better exact same results - no one available to take my call, round Robin with the receptionist/whoever answers the phones, a "transfer to that department" and then no return call from detailed messages left. They do not se to care one bit. Oh, this is also over a period of 2 weeks, so it's not a bad day or a bad time.

As soon as our contract is up we are changing. We got the video doorbell along with other features and it is our issue along with other sub par equiptment. They took their time getting back to us to sign up for their system. They gave us a date and never showed then said it wasn't scheduled and rescheduled later. The house came with a booster to help with signal to the back of the house it hasn't worked well since it was activated without hitting the reset button practically every day.

It was this reason we had to get a new modem with satellites so that we could get internet throughout the house. After that the doorbell went out, we followed all the proceedures they have to get it to reconnect and it never has, because you have to have them do it so the procedure they give is useless. When called they said there would be a 50.00 fee for them to come out and fix the doorbell that wouldn't need to have been fixed if their equipment wasn't junk. Nope not happy at all. Should have listened to my husband and gone with the other guys.

Amazing company! Easy to book online! Adrian was super friendly, very professional, and took the time to explain in layman terms what was wrong! Highly recommend using this company!

Walked in to buy hardware for my kitchen. Waited 20 minutes picked out exactly what I wanted and just needed to place and order and wasn't even greeted. Owner (I assume) and lady who worked at the front talked to a couple the whole time why I just stood there. After 20 minutes I just walked out. Save your $ and time to a company who actually deserves it

We had a miserable experience with Nix when we needed to replace our front door. They did all of our doors and windows when we built our house 8 years ago and they were great. But this experience was horrible. We completely understand the delay in getting the door and the glass. That wasn't the issue. We had many calls that went unreturned and the installation process was a nightmare.

The door was dinged all over (which they promised to fix but still haven't), glass was wrong, and the installers were unprofessional and did not know how to install the door. When it was finally installed, they added no weatherstripping to the door or window. It took 2 additional trips here to get all of the weatherstripping. I reached out to the customer service manager who said he would get back to me at the end of the week.

Of course he never responded so a month later, I emailed him back and told him not to bother at this point. I would NEVER recommend them for anything, especially since the customer service manager can't be bothered to deal with issues.

Horrible customer service and installation process on a replacement front door. Calls went unreturned, door was dinged and still hasn't been fixed as promised, and the installers were unprofessional and not competent. Very surprising from this business. Our sales rep or the customer service manager could not be bothered with returning messages, fixing our issues or even apologizing. Please find another business to support and stay far away from Nix!

0 stars for the customer service rep who was dishonest. 3 stars for Melissa finding a solution for us to receive our door. 0 stars for quality of door upon arrival (black glue all over the glass, was told it would easily sand off and it will not, $1200 door should not come in this condition) 0 stars for installation, they damaged the header. While the did have someone come out to repair, we're now left waiting for a response from Nix on who will complete the repair with caulk and paint needed. 0 stars for communication, several phone calls to Melissa, I've spoken to Charles as well.

Still waiting on a response. I'll update this review if the company does what is right and rectifies our situation. Until then, I'd recommend finding a different company for your door needs. Nix is not recommended.

Poor customer service for home security. Our new build home came installed with a Nix panel so I reached out to set up a security system. We went back and forth via email and I was finally given a scheduled date and then they didn't show up as scheduled. I reached out to let them know no one showed up and they responded that I was on the schedule and they would look into it.

Well I didn't get a reply back so I sent another email the next day and their response was the tech left early and they didn't know. I asked to get rescheduled the next day and he never responded nor did they ever reach back out to reschedule. Honestly any other home security company would be better to communicate with.

If I could leave them a 0 star I would. We ordered 3 doors on June 10 and it is now August 25th and tgey are finally delivered. However the rating is not based on the delivery but the fact theat they constantly lied about delivery, production, installation and delivered the wrong door in the first place with all three doors having no Jams. I was lied to by Charles, Mellissa, and Brad. Please find yourself a honest company that you can trust that you will get what you paid for

I highly do not recommend Nix door and hardware. We have nothing but issues with them over the last year with our new home build. Our fireplace was not installed to code and we have smoke that leaks back into our house. Every time they come out they try putting blame on the manufacture of the fireplace and won't take any responsibility on there end for poor install.

It is a endless battle that is still unresolved. We also decided to go with there home security which was another big mistake. For the last year we have been told that our cameras don't work because we had Cierra net for our internet provider. Spectrum became available and we have had that for several months and the cameras still don't work.

Every time there technicians come to the house they say the same thing, "it's your internet" and now we have high speed fiber optic. When asked what speed of internet we need they don't answer the question. We have tried talking to Daniel which is in charge of that division and he is super rude and started raising his voice to my wife when she was trying to find out what internet speed we needed.

And to top it off when they installed the doors in our house they put ones in that had broken corners and scratches. Long story short don't waste your time with this company.

We are going into our 10th year in our home that we had custom built. Our builder had used Nix to supply a beautiful 6 panel Mahogany front door. I am not a current customer and only a prior customer by default (through my builder). Yesterday, June 3, 2020, I had reached out to Nix Door and asked if I could borrow a front door while I resurface the finish on my existing door.

Without hesitation Greg had asked for a few measurements, hinge locations, bore for the latch and the size of the door. He let me borrow the door for as long as I needed it for. So after about 10 years and using a marine spar varnish on my Mahogany door and completing yearly door maintenance. The door has very minor cracking at the seems and a few on the raised panels.

Those cracks are about 1/32. If I hadn't used a substandard top coat two years ago I wouldn't have had to remove the finish at all. The door faces the South West (almost the worst direction for any door). My Mahogany door still looks amazing after 10 years from Nix with the exception of the minor damage from the sun. After this finish I expect to get another 7 - 10 years out of it.

If not Nix Door is where I'll find our new door. Talk about customer service. Something that has seemed to have disappeared from many companies. But not at Nix Door and Hardware. Greg quickly called me back even though I was not a customer and I wanted to borrow a door from them. As a potential future customer, this speaks volumes as to what the staff are like at Nix Door and Hardware.

Oh and I was expecting a hollow core door. What I got was an actual exterior (really nice) door. My wife was more at ease knowing that the temporary door has the same security as our actual door. If you are in the market for doors, windows, sky lights, fire places and door hardware and I thought I saw cabinet hardware there too, you really need to check them out.

The quality looked from upper mid range to high quality, depending on your budget. Thanks again Greg and Nix Door. Here is an update on the refinished door. As you can see, the door is still in immaculate condition after almost 10 years. Keep in mind that I performed regular maitenance on the original finish. But being that the door faces the Southwest the sun will be brutal on any door.

Most doors may only make it 5 years. This is a great testament to the quality of material and cratmenship that goes into the products one can find at Nix Door. The photos are of my reserfaced, almost 10 year old door, that I finished on June 15, 2020. Thanks again Greg and Nix Door.

Our Builder left us with a list of Providers who had installed items in the home should we need to follow up down the road. Our gas fireplace is having trouble starting, so we contacted Nix. A "technician" came out, and could not give us a diagnosis, said he would need to speak with supervisor. $195 for the visit to our home. I called office to follow up, they said they would get back to us.

I called office again over a week after visit, they said they would look into it and call me back. Three weeks now and still no word. We are out $195 for no diagnosis, no repair, no parts, no referral, nothing but a late appointment to our home. I gave them one star so that I might post comment- they don't deserve that star. But I want to caution anyone before doing business with them.

Looking for home hardware, doors, fixtures, handles or knobs. This is your place. Tucked away and out of sight, Nix has the best selection of home finishing in Fort Worth. Huge show room to help you make that once in a life time selection. Very knowledgeable and helpful staff to assist in the decision making. New house or remodeling, I would highly recommend making a visit to Nix. Just keep driving down the little street, show room is at the back. Large parking lot.

Lazy! Asked them to do a simple job of building new window screens for my home. Here is the e-mail message I received: "Good morning, I wanted to let you know that, unfortunately, we are unable to get the kind of screens you are needing, and will be unable to help you with this." All I wanted were simple aluminum frames with metal screens. This goes along with another experience I had with this company a few years back. I found them lazy back then too.

Went to Nix looking for doors and the selection is almost overwhelming they have so many beautiful doors. Customer service was great and very friendly. Sales people are very knowledgeable. Definitely would recommend to my friends.

. This was the most unbelievable, frustrating company I have ever dealt with. After spending over 10k with them the owner refused to ever speak to me to solve any issues. They missed a bldg code for the fireplace venting which was clearly on my plan then without asking decided to vent it on the front of my house next to my front door. (Ugly metal pipe) they acknowledged their mistake and said they would pay for the damage.

Then with no forewarning charged me a ridiculous amount extra for the piping. When I confronted the owner she emailed me an adjusted bill where she now DOUBLED the cost of the pipe and then subtracted what she would pay for the roof repair. (less than it cost) When I had a problem with it creating soot and flashing back the manufacturer advised that it be looked at.

She refused to stand behind her work in any way even though it had been just installed. worse yet, they expected payment in full before they were done and started the process to file a lien affidavit on our home to stop our closing. Wish I had check the other reviews of others with similar experiences.