Rusco Windows & Doors

My parents got casement windows from them few years ago, they were happy with the service back then so decided they will use them again for patio doors and one more casement window. This was the biggest mistake ever. The installation was set for April 15&16 of 2021, doors came with no screens and wrong hardware, the casement window came with bent screen.

One of the patio doors glass panel had dirt and fingerprints on the inside. Since then we started chasing them to bring the patio door screens and the correct hardware. He had the screens in his warehouse for weeks but didn't want to send installers as he wanted to wait for the new glass panel and hardware, so everything could be installed at once.

Finally after multiple conversations how we need to be able to use our doors and get the screens ( his assistant even suggested us picking them up ourselves and installing them), Tom decided him and Mike can install them themselves. The whole ordeal took hours to complete, they were clueless how to do it, scratched the paint on the outside of the patio doors frames, and before they even left one of the doors fell on me.

The screens were incorrectly installed so they were not sliding properly, they had to send installers 4 times to get them to work alright. In the meantime the product they installed is completely defective, the plastic frame started expanding around the glass, they had to order replacements. They wanted to fix the scratches by using touch up paint and the person who did it is not even a painter!

The end result was disastrous, doors that are that expensive can't be left in this shape, especially when it was their own doing. I straight up told them we need everything fixed before we can release the last portion of the payment. However, they withdrew the money off our Synchrony Bank account without final signature for completion, and they claimed the project is completed and all of our complaints are now warranty issues.

Of course they also don't care about your time and arrangements you have to make so you can be at home whenever they can make it. Mike canceled an appointment last minute on us, 20 mins before the set time as all of a sudden a glass was broken. Then again weeks of waiting, pushing the deadlines and every time providing the same excuses. The replacement doors were supposed to come in August, then they said Mid September, after that Mid November.

Finally they came in November, started to replace the defective panels and realized during these months the manufacturer changed locks, so now they didn't have the correct locks, the glass panel on one of the replacements was again with fingerprints and scratches, the paint on the outside was shade off compared to the first doors they installed, and still no correct hardware.

I was furious, I sent email to Tom asking him is all this a joke, how is this a professional service, the guy didn't bother responding he just forwarded my email to Polaris and a manager contacted me, they again ordered new doors which were set to be installed by the end of December 2021. After multiple texts with Mike, and lies how the doors arrived but Tom is out of town and they are in his warehouse ( we were waiting on a guy who didn't bother to keep in touch with his customers for months), they came to install them in March.

In the meantime, I had to hire an attorney trying to get some kind of a resolution and refund of the money he unlawfully withdrew. As soon as my attorney sent him a written letter, all of a sudden he started communicating and trying to make it right. A whole year of going back and forth and he now is trying to make it right, I have asked him to come and inspect the product so he can see what I am talking about, never came.

After the fiasco on the 18th and defective product again, last min canceled painter appointment on 3/20, I told him I don't want any of them to step foot in our house. Is this how you treat customers? Stay away from this business! Their products are defective and poor quality and they won't fix it!

We needed a new patio door for our home. A friend recommended Rusco since they had used them in the past. After getting a few quotes we went with Rusco. Pricing seamed to be fair. Very happy with our door. Did a great job!

We recently had a sliding glass door and windows installed in our home. The installation process was great from start to finish - very thorough and efficient and good cleanup afterwards. It was great working with Tom and his crew throughout the entire process. Services: Window installation, General door installation

We have a condensation problem with two picture windows in our home, we contacted Rusko from a recommendation of a relative who was very satisfied with with their work and pricing, Tom DiFiglio came to our home, looked at the problem and told us window replacement is not necessary, only needed to be reglazed. This honestly by a company is a rarity now a days, Tom could easily have sold us two brand new windows. I highly recommend Rusco windows for their professionalism and honestly. Richard Sheppard Hidden lakes Lisle Illinois

Known Tom for years just booked him to do 2 casement windows very excited because Russo is a quality Company who does everything right from Sales Consultation to Measurement to Install. Do yourself a favor make problems with Windows Doors worry free use Tom his Company stands behind everything they sell. Everyone Be Blessed wear a mask and call Tom.

I needed some windows replaced and didn't know where to turn. On the advice of a friend, I called Rusco and could not have been more pleased. It's difficult to conduct any business during the COVID-19 crisis, but Rusco understood our concerns and waited until we were ready. When the day came to install the windows, the crew took much less time than I anticipated and left the house cleaner than it was before. (do not tell my wife I said this) When you combine a great product with great service, you get a great customer experience. I highly recommend Rusco if you need windows or doors.

I needed to replace windows and a sliding door at my condo, the old ones were just sooooooo bad. I met with Tom, and we went over my options and I decided that they were the best people for the job. The windows came in a timely matter and the crew who installed them were just great! Fast, punctual, clean and polite. The windows, and esp the sliding glass door are simply fantastic! I would recommend them any time!

Tom and his team of installers were spot on as to what we wanted, gave us great quality windows, expert installers, matched the trim to our home exactly, and we could not be happier with our decision to go with Rusco. We had 8 Pella windows installed and we love them! They fit perfectly, the price was reasonable, and their financing options made it all possIble. Tom listens, suggests what he thinks is best, and orders exactly the right stuff.

No mistakes, no damages, no missteps. The installers are true artists! They hand fabricated the outside trim on site and all 8 windows were replaced in less than 2 days. We highly recommend Rusco for all your window needs!

After 50 years of the same windows, we decided to replace the windows in the house my Grandpa built from the ground up with his father. My wife and I have been renting the bottom unit of the two flat for almost 3 years now and every winter we would set the thermostat to 70 and it would never actually reach 55. After researching for a while on who to install the windows, Tom and Rusco Windows were recommended.

He was very timely and drove a little out of his way to Niles to give us a estimate and show us the product we would be getting. Any questions we had (believe me, between my Grandpa and I there were a lot) were answered right away. We had 26 windows being replaced and they were put in under 2 days! The workers were very polite, hard-working and cleaned everything up when they were done. Now when we set the thermostat to 70 it actually is 70. Would highly recommend.

We purchased windows from Rusco, and although we had some issues, Tom always took care of us. Tom did not push, and really helped us make the decision on what kind of style of windows we wanted. The installation was done by very knowledgeable people who cleaned up when they were finished. None of the minor issues we had, had anything to do with Tom or his crew. And Tom stood behind every issue. Both my husband and I would highly recommend Rusco Windows & Doors!

Love Rusco! Personal service, quick estimate and great installation. Had to replace Pella windows and door with Pella products and Rusco was much less expensive than going through Pella themselves. I was really surprised. Installers were experienced, professional and cleaned up after themselves. Love our new windows and door!

I read another review just like mine. I had a great first experience with Paul from Rusco. I was looking for a front door and Paul came to my home, went over 2 types of doors, measured and asked us to come to the store to look at the 2 different types of doors. After this, I email Paul twice to let him know I wanted to move forward and called the office and left a message for Paul. It has been over 2 weeks and never heard from him again.

My old storm door never met the main door threshold, which caused snow to build up between doors, on windy snowy days. I researched the web, for some DYI ideas, none of which were appealing. I decided to hire a contractor & liked the reviews on Yelp & on the Rusco Window web site. Paul came & offered me two options to correct the problem I choose the more esthetic solution & I'm so glad I did.

He was patient, the price was fair and the installation date was met as promised. He & Andy did a great job installing the door & I can't wait for the first snow storm. My whole experience with Rusco Doors (even the office staff) was pleasant & professional. I'm a HAPPY GRATEFUL OLD LADY.

My experience with Rusco started out great and then disappeared. I originally contacted them for an estimate on replacing a window. They came out and took a look at the situation. Everything seemed good. The person who came out was great and knowledgeable. We came up with a quote and agreed on a price. Everything was going so good that I didn't even care to get an estimate from other companies at the time.

I did explain that I would need approval from my HOA, and that this was the first time that i've gone through this process. So, I wasn't sure how long it would take. They were fine with that. After a couple of months, I contacted them to get the install scheduled, explaining that i'd like to get it done before the cold weather sets in and that the actual scheduling was the part that I was more in need of getting done so that I could schedule time off for it.

I was told that they'd get back to me shortly. It's been over a month now. I checked back a few times in that period and received no response. I'm not sure if the job was "too small" and not important enough, as seems to happen with many window installers, or what happened. My experience up until it came time to actually schedule things was great. I'm quite disappointed in how communication just disappeared though.

Going the extra mile for customer satisfaction. Installers did a fantastic job. They found a good solution that needed some creativity to fit the door in the actual opening yet pricing was reasonable.

From the moment Tom walked into our home, we had a good feeling and were thoroughly impressed. Tom was very up front, knowledgeable and professional. He went out of his way to meet our budget and fulfill our expectations. The installers were professional, experienced and punctual. When they finished installing our gorgeous bay window, eight other windows and patio door, they left our home as it was when they arrived. We highly recommend Rusco Windows & Doors.they are the true meaning of professionalism. When Rusco says "we treat your home like our home", you can believe that!

We had Rusco replace the siding, fascia and soffit on our house. We worked with Tom and had a very good experience from beginning to end. Tom was prompt and professional, gave us some good ideas for the look we wanted and offered us a variety of options that fit within our budget. The installers were polite and did a great job. Overall, we are pleased with the end result and would highly recommend them.

Rusco Windows and Doors is a first-rate company that goes above and beyond a customer's dream. Paul rescued a bad situation for us, a poorly installed storm door by someone else, and was both a professional and a gentleman. And Andy, the installer, is a perfectionist! He took his time and made sure every little detail was taken care of. Our door is now amazingly air-tight against the winter winds and freezing temperatures. And it's beautiful as well. It looks like a piece of architecture. We are so very grateful to Rusco, Paul and Andy. Thank you from the bottom of our hearts.

Had Rusco install a new front door with sidelites. Thoroughly and completely satisfied with the product and installation. From the original sit down meeting with Paul until the door was installed, it was a good experience. The door was delivered on time as promised and the price was competitive. Thank you Rusco.

One wouldn't think that you could get excited about how residing a garage, a three seasons porch and house gables would come out, but with the way Rusco did this work, I have to say I was very impressed. Rather than putting something up with alot of seams and cheap aluminum corners that dent over time, the materials they use, the work quality and attention to detail was great.

I also like that they offer Louisiana Pacific's SmartSide product which allows for the customer to choose their own custom color for the siding. I actually picked a Pittsburgh Paints color that I have in an interior area in my home. The workers, besides obviously being very skilled, were courteous and let me know when they were leaving each day and what time they'd be back the next morning. And they kept the job areas clean, which we homeowners love. Great job. I highly recommend Rusco a a reliable, high-quality contractor.

Great Job! We replaced all of our windows and the sunroom doors. Excellent customer service. Tom was great and very helpful. Installers did a fantastic job, they never stopped working. They look beautiful inside and out. I will definitely use Rusco for our basement windows and doors. Thank you. Wendy R.

We had Rusco install new siding and shutters on our home. We obtained three quotes and Rusco not only offered the best pricing but their presentation was excellent. They described in detail what they planned to do and demonstrated their products using samples. They were very thorough. They had great followup with us as well. The project was completed on time. The workers were timely, neat and considerate. We love the new look of our home as do our neighbors! We highly recommend Rusco.