Independent Window Repair

I have one large window in my house that always has a problem with wood rot. It is the only window that I have completely replaced by the window manufacturer and less than 5 years later, it has wood rot again. Instead of replacing it this time, I used these guys to take care of the wood rot and they did a great job. The estimator and the people who did the work were all professional and on time, they also cleaned up perfectly before they left. In addition, they pointed out the root cause of my problem which I need to take care of. I would definitely recommend IWR for any window repairs.

Thanks Michelle, Ed, Matt and the guy who did my estimate. The guy who did my estimate gave me a discount on the spot. Thanks, Michelle for for being so professional, so many times people who do scheduling and deal with the public don't get any credit, you got my two remaining windows/Glass installed really fast. Thanks again Ed and Matt for the installation of my new glass in my windows.

From start to finish everything was very professional and everyone was extremely friendly. Pricing is very reasonable and well worth it. Excellent service would definitely use again!

Brett came out for a consultation and we could not be happier with his knowledge of windows and his honesty. Saved us from moving in a direction of getting new windows which would have been a major expense. Highly recommend having Independent Window Repair come take a look at your windows before purchasing new ones.

We have older windows - approximately 18 years old. The original maker of the windows have gone out of business. They are wood incased, inside and out. I tried a few companies but they wanted to replace the large stationary windows that have a little wood rot in the corner. They also wanted to put in vinyl windows, this would never have matched the rest of the windows that were still in great condition. IWR repaired the windows and made them look original and did a completely wonderful job. They were courteous and professional and cleaned up after they were done. I would highly recommend this company for any work. Thank IWR, I appreciate the work you did.

I love my windows. The employees are awesome and knowledgeable. We had a great experience from the time we ordered our windows right up until they were installed.

I was extremely pleased with removal and installation of 2 of my windows. The installers were very kind, efficient, and did a great job with clean up even though they really didn't make too much of a mess. Even the estimator that came out was wonderful. I would definitely recommend this company and use them again. Services: Window repair, Window installation

Before IWR came to repair my windows in my great room, water would poor inside during a rain. I spent hours calking them to find very little improvement. The true test happened to validate IWR's repair with 10 mph winds blowing into the windows with almost an inch of rain. Not a drop of water or any moisture spots could be seen. Professional people and a good price to save replacing $20k worth of windows. You have my business going forward. Thank You. IWR

This company has performed many repairs on my windows over the years and I would not hesitate to recommend them. Marc who provides the estimates is very knowledgeable and fair. Of special note is Brad that has completed repairs at my home several times. His work is excellent and he is very skilled at what he does. Of additional importance is he takes the time to educate the client and is very honest in the scope of work that needs to be completed. As a customer, I find him to be an excellent representative for Independent Window Repair.

Pella window beware. Not sure how they have the great reviews on Facebook and Google. Terrible service on my experience. Called for an appointment end of July and first available was early September. Fine, pandemic and workforce problems. I get it. At time of scheduling I was clear that I have 5 PELLA windows needing repair support. Minor issues of weatherstripping, rubber/plastic gasket coming loose, lock not engaging, one window leaking during heavy rain.

Fast forward to my appt and the service tech shows up, only glances at each window and has no solution for any of the simple issues. Weatherstripping hanging out. he yanks it out and says it isn't needed, no need to replace. Well, hello. if it was installed as part of the window someone thought it was necessary. Rubber / plastic gasket sliding down on multiple windows. something he had NEVER seen before.

Water leaking, lock mechanism not engaging. call Pella. I wanted to work with Independent Window Repair thinking they specialize in REPAIR. Unfortunately it was an absolute waste of my time. The manager even agreed when I called to say they should have turned me away at scheduling if they can't service PELLA.

Thank you to the IWR crew for installing six Forgent Series windows that replaced the original, 28 year old, Weathervane windows. I am very pleased with the installation. The crew was professional, experienced and were able to save the extensive custom trim throughout the home. I would recommend IWR for any repair or replacement window work.

I have used IWR twice now. The first time (2017) they came out to repair a builder grade window seam that caused a large window of mine to fog. Trust me, the cost of this repair was a small fraction of a complete window replacement. Same window again now began to leak (2021) which was from caulk splitting. IWR checked out the window and applied new caulk.

The best was that there was no charge for this. Where can you get this kind of service anymore? When a company stands behinds and supports you? Thank you IWR. I will spread the word and file you for all my future window needs.

An excellent company with outstanding service. We had an appointment to look at a randomly leaky window. Upon inspection the rep found that the outside boards had been replaced in the past but the caulking had small open pockets where water could easily creep in. He filled all the pockets around the window sill and ran a clean bead to finish up the job.

This was done very quickly and with little effort on his part. He said to keep an eye on it during the next rain, but it should correct the random leaks we see occur during heavy rainstorms. He said if there is water coming through again then it would be a good next step to replace the boards, but the window and sill are not in need of any repair.

He was so fast and was about to leave when I asked about the bill. He said no charge as it was a quick thing to do. I forced on him a tip for excellent and respectable service. This company is outstanding and are very skilled at what they do. Their customer service is levels above the big box window companies. I will return to them for any and all my future window needs!

I was referred to IWR through the inspection process on my home and they were great to work with. The process was thorough (inpections), well managed (appointment scheduling), and execution was done well, with good explanation, by John. He showed me the work he was doing, where adjustment should be made (no pressure tactics), and was thorough in explaining the final bill. I recommend IWR; John did the work in my home and would recommend him to friends and family.

Dominic our window tech was great! We had several of our large 20 year old wood style windows and cranks repaired, glass replaced and screens replaced. From the time of the quote through the ordering process to installation, this company exceeded my expectations! They saved me over $60k if I had to replace them at this time! Highly recommend!

I have used IWR previously with good results. The last two times have been with their installer Dominic. He does outstanding work, is personable, professional and cleans up after the job. I would rate this experience as A+ Service: Window repair

Company proved to be a waste of my time! Called and inquired on having several different sizes double hung sashes made to repair the rotted pieces on my Weathervane windows. it took 3-4 weeks to get appointment. Dan comes out on the agreed day an hour early. I had estimated 5 windows but actually it was 8. I tried to explain my strategy was to finish the sashes with the interior stains and exterior color, then add the glass and install.

Then rehab the next one, etc. This way I would not have to "board up" a window while I varnished and painted the sashes estimated to take 2-3 days to get the finishes done right. Dan said they could make just the rotted pieces I needed and save me money. "Okay, not the plan, but let's go with that." He measures the windows and says I'd get a quote via email tomorrow.

No quote! A couple days later I get a voicemail from Dan and he'll call back. Finally he calls and says his boss said they don't want to quote the job. The excuse? Changing and replacing glass can they tricky and they needed to do it to make sure the windows worked. Really! We all know the real reason! I didn't even bother to tell them I would be happy to pickup the pieces myself or that I build premium stereo equipment cabinets and know the business end of a square and Phillips screw driver!

I called this company as I got a recommendation from my local glass shop (I've done business with for 25 years.) When I pick up my glass I will certainly tell them not to recommend this company anymore!

I.W.R. did an excellent job replacing and installing a very large 1/2 Round Window. I can't say enough good things about their workers and supervisors who did very high quality work to make our difficult project look great and match the other existing windows. They also replaced some rotted window frames that were both on on the first floor and second floor. I would recommend them to anyone.