Aero

Shane gave several choices on the repair, and there was no pressure to choose any particular option. The final repair was expertly done, with great care to details. Could not be more satisfied.

I have used Aero for years, first for repair of an aging garage door opener and again when it was time for a new opener. Currently we needed a service call for a little mishap we caused. Every interaction with Aero has been positive. They are prompt, professional and appropriately priced. Shout out to Shane for taking great care of us today!

7/17/20 My garage door opener quit so I called Aero again since I have had such outstanding service from them in the past. They came the very same day and swapped out the opener with a new one in less than two hours. As usual they arrived right on schedule and had the new opener in and working in no time. Always a pleasure to do business with. Used Aero in the past and have always had the same experience, excellent timely service and very reasonable prices. I called at 9 am with a broken Spring on my two car door by 1 pm it was repaired and the door was back in operation! Outstanding customer service!

I am very disappointed in this company. The person who installed the garage door did not install the sensors. He doesn't wear a mask. The old ones failed within a month or so. When I called the company, the person said there was beam misalignment. He gave me attitude and didn't let me talk. I ended up calling another company who installed the sensors. Adam garage door did a beautiful job to fix it. Aero is very UNPROFESSIONAL.

I called Aero for service on my door that wouldn't open, they came the same day and spotted the problem right away, one of my springs had broken. They made the repair and had the door working again in under an hour. They came quickly and did a great job, highly recommend.

We used Aero after a failed attempt with our extended home warranty program. This company was very quick to respond and set up service that was convenient to us. The tech was knowledgeable in diagnosing our problem and gave us a really great deal to replace our entire garage door opener. We didn't realize (until the tech pointed it out) our garage door should have two springs instead of one to make it balanced and easy to open. We would call Aero again in a heartbeat for any garage door issues in the future.

Called Aero on Thursday to set up an appointment for a broken spring on our garage door. They were able to come out the next day and fix the door. Joe was the technician and was very friendly and efficient. He had the door fixed in no time. He replaced two springs and fixed a safety issue on the other door. Would recommend them as our experience was positive one.

We had a great experience with this company. My wife did the research and made the appointment for them to come out and check a broken door. The technician replaced both springs and corrected a safety problem on the other door without an additional charge.

Called this company to ask if they would be able to replace a spring which is under warranty. That beginning of a rude conversation. Where he did not have the decency to listen to the customer and had to interject his opinion on every sentence. And knew everything. The hoot was he hung up on me. Will complain to Amarr doors who have him listed as a preferred dealer.

Attitude matters, customer service matters, upfront pricing matters. This company fails to deliver on all three metrics. Spend your money somewhere else.

Disrespectful. Was especially misogynistic to my wife. Do not recommend. The folks driving the vehicles for this company should really be careful about the way they treat people in the general public because it's an extremely poor reflection of your business.

Aero is by any measure outstanding. They were here within a few hours, remembered what they had done last time (seven years ago), fixed the problem in less than 30 min. The ultimate professionals, capable and courteous.

The day after replacement of the borken spring, I had to call the tech back to fix the door again. After the same day he left, the door was not properly working again, so I called him again. However, he responded he would come if pay more. I had to call Sears to fix adjusting in a few minute almost free with a basic visiting fee only. I hope this makes a good warning for another victim?

Joe has been servicing our garage for many years. He always comes the same day I call and fixes our garage efficiently. He is also honest and truthful in discussing new garage door options which is appreciated. I will use Aero every time!

Just the fact that I have contacted them 9 times over the past 15 years shows you my confidence in this company. I always feel they are giving me real talk--fair prices, great installation, plenty of information, timeliness, and wonderful follow up. The latest example happened after I had a new garage door opener installed. Ryan helped me program the other garage door to my car, but explained how I had to order a "repeater" part to get the new door to sync with my car.

He said I could call back once I got the repeater, and he would walk me through setting it up. I called and talked to Joe. Joe did walk me through the process and did so with humor. It turned out that the set up wiped out the connection between my car and the first (older) garage door, and, since I did not have the remote control any more, I could not set it up over the phone and would need to purchase a new remote for it.

I opted not to do that. But Joe took me every step he could do over the phone, and got the door I needed to open from the car to open. He probably spent about 30-45 minutes--all for free. This last time is the same as every other time, so I can tell you the people who run or work for this company are honest, reliable, and competent. What's more they are superior in customer service--going the extra mile--as this example should show. You cannot do better than Aero Garage Door, Inc.

Our experience with Aero Garage Door Inc. was fantastic. Ryan, was our service technician and he was extremely informative and helpful. He fixed our garage door opener as quickly as he could, even though our home warranty company's phone system went down, making getting approval for our repair difficult. He worked with the home warranty company and came out at 7 PM on a Friday night to make sure that our opener was repaired. We highly recommend Aero Garage Door and Ryan to anyone having any issue with their garage door.

This company sets the gold standard for customer service! All of the work was done flawlessly and to my complete satisfaction. Every phone call answered without leaving a voicemail, Every question answered directly and honestly. I highly recommend this company both personally and professionally. These guys are PROS! Ray, South Riding, Va

Great job! Called on Sunday.they were here on Monday at the promised time and my garage door is fixed!

The first time we used Aero in 2013 we were happy with their performance. However this last visit(s) we were VERY disappointed: late/missed appointments, poor communication. And my garage door is still not working properly! No sense of pride in serving their customers. Would not recommend.

In my opinion: The worst service. I wasted my time and money. The owner is rude and his behavior is inappropriate. He actually calls customers and curses them! His language i found to be appalling. I feel their follow up on scheduling appointments needs improvement.

Called with some questions about getting service and before I could even give them my name I was literally told to F*** Off.needless to say I will find someone else

We have used AERO Garage Door for many years to help fix and maintain our garage door. They are very professional, do a great job and offer good advice on garage door maintenance. Their prices are reasonable and they communicate well regarding appointment times.

Needed a new spring and called Aero. They told me they will need to order the part and get back to me. Called the next morning and told me they will be out Saturday. Called Sat and gave me a 2 hour window. Tech was competent and courteous and was done in 1/2 hour. Price was as promised. Easy transaction, would call again

I called Aero to repair my garage doors broken spring after another company never showed up. The service man arrived in less than 2 hours and had the door working again in about 30 mins. I was given a price for the repair over the phone but the job did required a few extra parts they didn't anticipate, so it was about $20 more than the quote. The few extra dollars were money well spent, the door hasn't worked this well in years. I would highly recommend these guys they did a great job for a very reasonable fee.

After having a terrible experience with another garage door repair company, Aero Garage swooped in and saved the day! I knew we were in good hands from the moment Joe called me to discuss the problems we were having with our current garage door. He was very helpful and offered to schedule an appointment to repair the door the very next day.on a Saturday!

When that date didn't work for me, he gladly accepted the alternate date I chose. I appreciated the reminder phone calls I received from Aero on the days leading up to my appointment. Ryan was the technician who ultimately repaired our garage door. He was friendly and professional, continually walking us through the work he was completing. He also offered us suggestions on what we can do to improve the life of our current system. I