Situated in Casselberry Florida for over twenty five years, Custom Craft Windows and Doors has been enhancing Central Florida and the Coast with Energy Efficient window and door products to last a lifetime.
Reviews (2)
Douglas M.
Feb 01, 2016
Everything they did was horrible & it took weeks and it still was never really completed. My poor fiance and I are still not over this awful experience. After the main salesman (George) who originally came to our house got paid. He never wanted to speak to us again. We called about some concerns that were happening but he would not take our calls.
Although before receiving the money he did say that he would be with us every step of the way. Creep. So there we were. stuck with 2 guy's that reminded me of the movie. (Dumb and Dumber). I had to go back and fix all the lazy & sloppy mistakes they made and I'm still fixing things after 2 years. We were also eaten alive by mosquito's and the vacume they used was not clean and put a very thick layer of dirt on every single thing in the house.
No drop clothes. no nothing. They also broke the marble window sill and said that it was old and already cracked and that we would have to buy a new one. After looking at the contract it states that for any reason we break this we will replace it. After showing him the contract he went to Home Depot and got the marble piece. they broke! I could go on & on. Ugh!
And when it was all said and done I went into the spare bathroom where one of the guy's spent 1 hour doing who knows what & was shocked to discover. He had erased a (Heart) my fiance wrote on the mirror with lipstick which looked like this. I You! -- THE HEART WAS FRESHLY ERASED! I could not believe the unprofessional behavior of this lousy company. Please save yourself a ton of aggravation and STAY AWAY! Finally. they take absolutely no pride in who they hire & the work they do. Period.
Although before receiving the money he did say that he would be with us every step of the way. Creep. So there we were. stuck with 2 guy's that reminded me of the movie. (Dumb and Dumber). I had to go back and fix all the lazy & sloppy mistakes they made and I'm still fixing things after 2 years. We were also eaten alive by mosquito's and the vacume they used was not clean and put a very thick layer of dirt on every single thing in the house.
No drop clothes. no nothing. They also broke the marble window sill and said that it was old and already cracked and that we would have to buy a new one. After looking at the contract it states that for any reason we break this we will replace it. After showing him the contract he went to Home Depot and got the marble piece. they broke! I could go on & on. Ugh!
And when it was all said and done I went into the spare bathroom where one of the guy's spent 1 hour doing who knows what & was shocked to discover. He had erased a (Heart) my fiance wrote on the mirror with lipstick which looked like this. I You! -- THE HEART WAS FRESHLY ERASED! I could not believe the unprofessional behavior of this lousy company. Please save yourself a ton of aggravation and STAY AWAY! Finally. they take absolutely no pride in who they hire & the work they do. Period.
Jennifer Makal
Jan 28, 2015
I ordered Signamark french doors and a matching Signamark pocket door. They were supposed to arrive in 4 weeks. The french door arrived in 4 weeks, but the pocket door took 8 weeks. The french door was damaged and I had to call them back to replace it. When they installed the pocket door, instead of installing the locking hardware that I ordered, they put a wedge of wood behind the door so it would stick out slightly from the frame, then tried to convince me that's how you install a pocket door.
I asked for the hardware I had ordered, but never got it. They told me after I ordered two locking doors that they don't sell locking hardware for pocket doors. The pocket door they installed is also not level. The best part? They did not install the hinges on the french door out far enough for the doors to clear the trim work when opened, so the doors only open to about 110 degrees. The experience was horrible, and I don't think I could be less satisfied with their customer service and installation. Do yourself a favor and buy doors anywhere else.
I asked for the hardware I had ordered, but never got it. They told me after I ordered two locking doors that they don't sell locking hardware for pocket doors. The pocket door they installed is also not level. The best part? They did not install the hinges on the french door out far enough for the doors to clear the trim work when opened, so the doors only open to about 110 degrees. The experience was horrible, and I don't think I could be less satisfied with their customer service and installation. Do yourself a favor and buy doors anywhere else.
