Freeport Garage Door

Ordered during the pandemic. We ordered on line through the company and received help to do so by the office, rather than go into showroom. The product came in with a textured look, NOT at all what it looks like online. No one tells you that nor does it say it on the order! We asked lots of questions, however, do not order by phone or online! (INSTALLERS knowledgeable and helpful)

My spring broke. Spoke with Donna who is great. She said they were backed up and could give me an appointment no sooner than 5 days which I understood as we had Sunday & labor day in-between. In wasn't an emergency so all was fine for Thursday. Apparently they had time Wednesday so she called & said I still had my appointment but if I wish, could get it done that day. Sure!

The worker was great, fast, professional and friendly, Matt was his name. He likes working there. I did not test the doors before he left. When I did, the springs being new & better quality, had more tension than my senior body could handle. I called the next morning & explained to Donna and she totally understood & set up for two others to come by at the end of their rounds.

As scheduled 4;30pm. Within 15 minutes, all PERFECT. After years of dealing with all levels of workmanship, freeport garage is on the top and I recommend them with no hesitation.

Freeport Garage Door is by far the best! I've used them for residential and commercial doors. They are professional with competitive prices and top quality products. Highly recommend.

We had an excellent experience with Freeport Garage Door from start to finish. The office staff was efficient in setting up our appointment. The installation crew were on time and completed the job as planned. We highly recommend.

Went to 2 Home Depots in the area, and both said, "We don't carry that here. You're best bet is to go to Freeport Garage Door." Both of those locations are nowhere near Freeport. I drove 12 miles to get there and immediately had what I needed. Fixed the problem I had with a client's garage door with a $20 part. Great service and nice to know they knew exactly what I needed and how to fix it.

I have been using Freeport Door since 1986 for all of my garage door needs. They provide excellent personable service which is lacking in all the big box stores. It's like having a family member in the garage door business! Very fair prices too.

Not what was I was expecting. I have spoken to a person twice, the initial phone call, desribing what I would like which included more than what they did. They left my bulb covers open for some reason and failed to replace the bulds. I was able to speak to the techician through my camera sys and said please call if you have questions. So I am dissapointed not only did they not leave me a bill or explantion of what they did not have in stock, when I call them on Saturday asking what was done, noone in the office knew.

Today I get call from a woman and when I questioned the work- got defensvie and cut me off on the phone. I wont deal with that. Thank you for the 2 remotes, I cannot use you for future service.

My experience today Freeport Garage Door again was top notch. Showed up on time gave cost for the repairs before starting and no hidden cost.

While a mason was quoting work on our chimney we mentioned that we also needed a new garage door, and he immediately recommended Freeport Garage Door. He was SO RIGHT. Karen was wonderful at answering all of our questions when we called for a quote and Martin was an absolute ROCKSTAR during our installation. He was prompt, professional, kind, patient, walked us through the entire process and finished the job quickly and efficiently. Needless to say, our garage door is perfect. Thank you again, Martin & team for a job very well done!

I ordered a garage door and door opener. The garage door was absolutely beautiful and very sturdy. The garage door opener was top of the line and works with my phone. The service crew were very courteous, professional and did an excellent job. They answered all my questions and did not leave until the door was set up on my phone and I had a thorough understanding of all the options.

The office staff was very helpful and Karen was beyond patient and very knowledgeable!. I shopped around and Freeport garage door gave me the best price. The service and equipment I received was worth so much more! I definitely got a steal for the money. Thank you Freeport Garage! I will definitely recommend you to anyone who needs a garage door and or opener!

Yesterday my garage door came off it’s track after being installed by this company just 3 years ago. When I called to explain the problem I was asked was I playing with the garage so because that doesn’t happen. Even though one glass window smashed which they then told me I would need to take to a glassier... they said they would come out to look at the garage for $99. When transferred to a manager she was condescending and rude and referred to me as ... Hey Lady. They are NOT the professional company they advertised to be.

Had a problem and they came found the issue and fixed the issue efficiently and arrived on time. Definitely would recommend!