Patriot Sunrooms St Charles

No Show/ No Call for both my quote appointment and several months ago when my parents attempted to get a quote. Scheduling was a challenge in the first place unless you work from home, do not work, or are prepared to take vacation time- for both parties if you are coupled with someone. There seems to be multiple people doing scheduling who don't communicate. Had several "initial" phone calls acting like I hadn't already set up a time.

Then a number of calls asking if I would re-schedule to a time that I told them (on every call) that I was not available. Since they didn't show, I'm glad I did not waste my limited time off.

I normally do not write many reviews as I am the kind of guy that expects to pay good money for products, goods and services and receive quality as part of that price. But saying that, I feel compelled to comment on the higher than expected quality experience provided me from Patriot Sunrooms which totally surpassed my expectations. I had always wanted a pergola shading my pebblestone back patio and from the minute I walked into the Patriot showroom, I was treated like family by the entire staff.

They carefully discussed the plans for the pergola with me, came out and looked at the property and what kind of pergola would look best in my environment. Very professional. When the materials arrived, Patriot sent me it seems their best installers, Brad and Kyle. I hung out with them a lot while they worked and they patiently answered all my millions of questions.

They were great - THANKS to Kyle and Brad! The pergola has been up for about three weeks now and those of my family, friends and neighbors that have been around have commented about it very positively. I am a completely satisfied customer and would highly recommend the Patriot Sunrooms organization.

I would have given them 5 stars if they had someone to clean my sunroom glass roof. The sun room is nice. But we are left to our own devices as to how to keep it clean. They used to have some one who did it "but he quit"". Not sure what to do at this point.

Patriot did a great job replacing our home's windows, including an oversized patio window. When a squirrel ruined a screen, Patriot sent a crew out to replace it with no questions asked. We've been very happy with the windows and found Patriot's sales and service to be both professional and courteous. We highly recommend this company.

The whole process of purchasing, installation, and cleanup of my patio door was phenomenal. We had such a great experience. The door was delayed from manufacturing as everything is by several months. However, the sales rep called me a week after our consultation and said that he went to the warehouse and they had the same door in stock but it had different hardware and that if I was ok with that they could get it installed within the week.

This saved months of lead time. The installation tech did a fantastic job of making my door fit and function perfectly. He went above and beyond to make this door look good and flow with the outside foundation. I highly recommend Patriot and their staff and will be using them to replace my upstairs slider patio door next.

Everyone we dealt with at Patriot was friendly and knowledgeable, flexible, patient and attentive; we felt no pressure from our salesperson Randy and the office scheduler Donna kept checking in with us throughout the project. The whole process was easy. Our new patio cover looks great! Already making a huge difference with the amount of afternoon sun coming in to the kitchen. Can't wait to use it for years to come!

We have a 4 seasons room that the previous owner of our house had built through Patriot. We have enjoyed it, however we recently have had an issue with a leaking roof near where the room attaches to the house. We had multiple roofing companies out and they told us it was where the 4 seasons room attaches and to contact Patriot. We had them come out and inspect it.

The man was here for maybe 15 minutes and told us it wasn't the the 4 seasons room, went to his car to call and find out what the service fee should be, and then charged us $225. So we then had yet another roofing company out and they also said it was where the room attaches (took pictures to prove it) and is now fixing it for us. The fact that we got charged that much for a "service fee" when the man barely took any time to just look was infuriating.

They could've received a lot more money from us if they would've taken their time to truly assess the situation and fix the problem. Instead we will not be using them again or referring anyone to them.

My new front door looks beautiful. The installers were professional in their work. They were the same men who installed my porch attached to the screen in deck, also updated by Patriot Sunroom. Excellent company and excellent service!

The staff and service were excellent! Aaron and Chris were very professional and friendly at the same time. They provide a daily account of what is being done and what issues that were encountered during the day. They provided good quality work. Thank you again to everybody at Patriot Sunrooms (Aaron, Chris, Donna, Cheryl, Randy) to making the process from beginning to end as pleasant as possible.

A great company, welcomed us to their facility and showed us some great sunrooms