Applegate Door

The first time I used this business, I had never had service on my garage door before, and I felt they did a competent job, but each time since, the service has been less and less satisfactory. They have made promises they didn't keep, the work was shoddy, and the receptionist on the phone is surly and unhelpful. Recently I had an accident with my garage door.

I called Applegate, and was brusquely told they couldn't possibly help me until a month in the future, with no concern at all expressed for my emergency situation. So I contacted another company, because my door was ruined with my car trapped inside my garage. It was the Friday before a 3 day holiday. Their receptionist expressed real concern, and immediately contacted the owner, and called me back to reassure me that he would come.

He was returning from Portland, and came to my house on his way back. Got there at 7:00 PM, was able to get my warped, splintered door back in its track, so I could park outside the garage. He will return to install a new door as soon as he can schedule it. He is amazing! I will NEVER call Applegate again!

We live in Philomath and strive to support our local businesses. I DO NOT recommend Applegate Door Company. They installed a garage door opener for us about a month ago. It worked great until our springs broke, not their fault. My husband tried to replace the springs himself to no avail. We needed to call the professionals. Applegate Door Company was booked out a month, so we contacted another company.

The other company informed us that the wrong door opener was installed and that our $500 was wasted. We called Applegate to give them a chance to rite their wrong. We were jerked around and told it would be more than a month for them to look at it for eligibility of a refund or replacement. I feel like this is HORRIBLE customer service! We are very disappointed and will never recommend them.

Excellent installation and service. I will use them again without hesitation. I selected an expensive door and they suggested one very close that saved me a considerable amount of money without compromising the quality or curb appeal. They were on time and under budget.

My seven overhead RV doors were hard to lift. Two guys--two hours and the doors fly open. Great service from two really polite and professional techs.-- (Gunner & Josh). Great service.

One star too many. We ordered a garage door from Applegate on October 20th, 2018 and they told us they were backed up and that the installation would not be until December 7th. At the time they also required a 50% down payment to initiate the order. Even though this was a long wait, we went ahead and placed the order anyway. Then, when we contacted them to confirm the installation, just before Thanksgiving on November 20th, they said they would only be measuring for the door on December 7th, and the installation would not be until December 27th!

This was not a misunderstanding on our part, as they also told our contractors that the door would be installed on December 7th. What was most infuriating was the fact that they were not the least bit apologetic or sympathetic to this delay. As such, we cancelled the order, and again, they never bothered to call us back, they just sent us receipt in the mail. Had we not cancelled our order, they would have held our $800 deposit in their bank for almost 2 months without performing any work or ordering a door.

They should have returned our ~$800 deposit with interest. In addition to this rotten customer service, and to make matters worse, Applegate lied to our contractors. Our contractors, who had recommended Applegate and felt bad, called them to find out why they had changed their installation date. Appelgate told them they had "went to the house but nobody was there" and that they "lost all of the notes regarding our order".

If they went to our house, which is an empty vacation home, they never informed us, and of course we would not be there. Overall these guys remind us of the old shoddy aluminum siding businesses from the1960s, and it seems they think they are the only game in town. Well they are not. There are several other local garage door installation and sales businesses that we found have excellent customer service. Our advice, don't waste your time.

Really great service and did a good job for a reasonable price.

Had a very good experience recently. The company had installed a garage door for us about 30 years ago. It was starting to give us trouble when we tried to close it. The technician came exactly when he said and worked about an hour. He replaced quite a few parts and got it running smoothly again. I was quite surprised when the bill that came was a very reasonable amount for what he had done.

On Friday afternoon after 4 pm, my garage door cable wrapped around the door attachment and I could not open it all the way. I was in a panic because I couldn't get my car out. Fortunately the lady at the service desk told me she would try to get these two men before they were on their way home. When they arrived, the door was fixed within 15 minutes and they also reprogrammed my garage door opener that had not worked for some time. I highly recommend them.

I received a bid for two garage doors and openers. The doors arrived about a week and install was scheduled a few days later. The crew was in and out of the garage in about five hours. I am very pleased with the results.