Sierra Pacific Windows

We love the product, and based on my own research, I honestly wanted to go with Sierra Pacific for our whole project (replacing all the windows in our home and new windows for an addition), but our customer experience was absolutely horrendous so we are going with a competitor. I would never recommend this company. To start, the sales person we were paired with chose to skip our in home appointment in favor of a larger client.

They tried to play it off like he had the wrong appointment time, but then when he came to our rescheduled in home appointment he told us about a couple who had to come in during our original time slot and it was a big client. Also, I had to call the office to get an appointment rescheduled - there was zero communication despite multiple attempts by me to reach out to our salesperson.

The in home appointment took all of 20 minutes where he walked around taking measurements and left us a pile of reading material. There wasn't any education about the product or company and overall just left us with a really bad taste in our mouths. He said he would be in touch the following week, but never was and we still have not heard from him. Windows are a HUGE investment and as the buyers, we wanted to feel informed, and like the person helping us actually cared about getting us a good product and recognized how important of a purchase this is for first time home buyers. Based on our experience, I would never recommend this company.

Great show room and the staff is excellent to work with on projects

Great company and product. Did our research and decided to go with Sierra. Our carpenter is impressed with the quality of construction and neither of us can see a difference in quality between these and our Marvin Aluminum-clad windows that we previously installed to our walk-out basement. Direct sale without going through a distributor saved us thousands. Todd is so knowledgeable and patient, and worked with us for a long time to fully educate us and make sure that our design and color choices were going to make us happy for a long time. Kim in the office is cheerful and efficient and we were happy to do business with Sierra Pacific.

We have Sierra Pacific Windows throughout our house and the quality couldn't be higher. Our local distributor is high quality and easy to deal with as well so I would suggest for anyone looking into a window replacement to start at the local level since Sierra Pacific does not have local offices for distribution.

As a builder/contractor for 20+ years I was apprehensive to consider the Sierra Pacific product because it lacked name recognition in our market, but after visiting two of their manufacturing facilities in WI and understanding their commitment to service and quality I've begun using the product with great success. I'm so pleased with the service and quality that I installed them in my new home last year and am extremely pleased with the appearance, performance and ease of operation. Kudos to Todd and his team for providing great support. BTW - I also love their service team installing the screens at project completion and doing final adjustments on ALL supplied products, patio doors included.

From beginning to end, from the moment we met Todd it was a fit. Very professional and relaxed quote process, Excellent quality windows and installation was a dream! I highly recommend working with this team and Sierra Pacific Windows, best in class!

Do NOT count on them for warranty fulfillment. Even though they bought out HURD, they do not honor 20 year warranty when the door/window is clearly in violation. Poor customer service.

Purchased Sierra Windows from local window distributor for a new home back in July 2018. Windows were manufactured out of square but Sierra says they are within "manufacturer margins". Windows are of very low quality. We have contacted both the sales department and Sierra multiple times over a 9 month period and have not gotten any resolution from Sierra. I would advise choosing a different company for windows.