Serrano II

I was referred to Serrano roofing by a friend who knew their work and I am so happy that it worked out. They visited the house, checked inside and outside, then gave what seemed like a very fair quote. The work was completed and the results are excellent. I am very pleased with their service. they are qualified, responsive and I would recommend them with no reservations.

Honest workers. Clear quote with pictures of roof damage. Thorough and quick. Highly recommend!

Jose and his crew just finished the job and I have to commend them. They were professional, courteous, and got the job done quickly! Great work, as always! Thank you, and stay healthy!

Serrano II replaced our roof last week and did an amazing job. Their staff were on-time, completed the work quickly without being rushed or carelessly. We had our roof taken off (including the existing plywood) and replaced, with new shingles and everything else that goes with it, within a day and a half. They even took pictures of the roof from a drone to show us after. They were IMMACULATE as well - cleaning up even the smallest fragments of material from the job. I cannot recommend them highly enough.

The unfavorable reviews are the kind of stupid commentary that can obscure the work of a quality firm. Serrano will never be the cheapest estimate that you receive and if you are going to hire a roofer solely on the basis of the estimate, I hope you have lots of buckets to collect the water dripping through your "repaired" roof. Serrano has repaired a roof for me and has also replaced my siding.

He always uses the highest quality materials in his work and he involves the customer in the selection of materials to best satisfy aesthetic and other concerns. The work was always done on time and at estimate and the grounds were always immaculate after the work was completed. When I had a small question about a part of the work, Ovid was out immediately to my house and even made a small modification at no charge that i had not thought of when I signed the contract. This is a quality business and the reviews should recognize the pride of workmanship that this firm displays.

I went to the Serrano II website and requested a quote for my roof via their website. I then received a call the next business day from a young lady who works at the business asking me further questions. I answered her and she said a gentleman named Ovid will be getting in touch with me. The next day I get a call from Ovid and I begin to tell him the problem and give him the measurements of my roof.

I said, I need a quote because I'm getting estimates so I can have my roof repaired. He then asked me how many estimates have I received. I answered that's a irrelevant question. I also said, If you and me were playing cards, why would I show you my cards. He says, I need to know because I can't be bothered and you're wasting my time. I told him I need to get an estimate so I can decide.

He then hangs up on me abruptly. According to their website they are 5 star business. Wow I don't understand how this place can get 5 stars. when you employ arrogant employees like Ovid. Maybe this company does good work. However treating customers like you're God's gift to the roofing business, and portraying a take it or leave it attitude will diminish your reputation immediately. If Ovid is the owner he needs to get over himself. If he's an employee someone should straighten him out immediately.

Serrano II Inc did an amazing job replacing our roof! From start to finish, they were professional and knowledgeable. The office staff was courteous and responded to emails and calls promptly. We are very happy with our new roof and would highly recommend Serrano II Inc to anyone in need of roof replacement or repair.

Serrano did a terrific job. The roof was everything they said it would be and more. It looks beautiful, they work efficiently and are very clean and careful. They provide the utmost in customer service, professionalism and a highly skilled crew. And the estimate was carefully done and accurate.

This business replaced the shingles on my roof. The shingles were warrantied for 25 years. I have lived in this house for 14 years and am guessing the work was done approximately 12 years ago. The roof developed a leak and I called Serrano II to examine and discover the cause of the leak. When Ovid shows up, still dressed in gym attire because that is where he came from, I show him the water stains in the house, then he goes to the roof to inspect the shingles.

While on the roof he notices there had been three holes drilled, and then plugged with tar. I explain to him that no one has done anything to that roof since his people worked on the roof. I explained to him that prior to their work a dish was on the roof, and his people probably remounted the dish and then removed it when they realized I was a cable subscriber.

His demeanor became insulting at this point, basically calling me a liar and told me to cut the sheetrock in the bedroom ceiling to find the leak, take pictures of it, and email the pictures to him. So what was the purpose of calling him? Apparently he is not a service oriented business, and is looking for the big ticket clients, and does not stand behind his work, or look to satisfy customers. Thanks for nothing Ovid!

The whole team from top to bottom at Serrano II Roofing was as professional as it comes. From the quote I received to work that was done to replace my whole roof to the clean up of the entire area was impeccable. From the owner, the people in the office, the supervisor on site and especially to the workers on site, you could not ask for a better team than SERRANO.

They walked me through the whole process, kept the dates we agreed on and most importantly, the price never changed from the quote. They showed up on time, accomplished what I, the customer, wanted done and they were more professional than you can ask for. I would recommend SERRANO II Roofing to any one of my family, friends, neighbors or anybody looking for a reference. EXCELLENT COMPANY! 5 STAR RATING from me. Thank You, Kevin M. Golden, Washingtonville, NY

I had my flat roof replaced by Serrano Roofing and they did an excellent job. Quoted price was in budget, the crew were hard workers and did a complete clean up when completed. More importantly, NO leaks. The crew did quality work, explain the job after completed and were very respectful. I highly recommend Serrano Roofing.

Left a very clear voicemail on the company website describing my needs/address/contact info, after 12 days I finally gave the office a call back, spoke with the customer service individual who stated that she had no knowledge of my message (?). She offered an appointment to come have someone come out and review for a proposal, her quote was an appointment 2-4 weeks out. After the wait time I had already experienced I decided that I will be better off looking elsewhere.

Very Professional from start to finish. Customer service exceeded expectations. Excellent work done in a timely manner. I will confidently recommend Serrano II roofing. Thank you and continued success. Rocco Guglielmello Highland Mills