Lawson Industries

I experienced a broken seal in a window sash that they installed four years ago. They had provided a written 10 year warranty for this issue. I called the Tampa office and they just put me to a voicemail of a guy they claim is responsible for my neighborhood. I received no call back. I filed a warranty fraud complaint with the BBB and the State Attorney's office. Lawson has an F-rating with the BBB. I don't know why GL homes would use an F rated sub.

Worst experience. No permit, my fault. Forgot a window, my fault. F'd up the stucco, my problem. Any complaints, 'gfy' by the Lord and master Mike Bettantcort. He will tell you about all his toys and how you should worship him. Human trash. No pride in work, this is how they will leave your property

**Update October 7th, 2021** See new pics. These windows are rusting from the inside. HORRIBLE WINDOW! DONT BUY! Just had my windows and doors installed a month ago and already there is condensation on the windows and doors on the inside which i know eventually will lead to mold and mildew. Be careful. Also never use a company called Evergreen Homes of Florida since they were the installer and did such a horrible job in the installation causing thousands of dollars of damage to my home as well as to let in an inch of water to behind my drywall and told me not to worry since it will dry over time.

Have they ever heard of MOLD! They still haven't returned to correct these issues. Its been 4 moths and may daughter and wife cant stop coughing and sneezing. I don't recommend to my worst enemy.

People PLEASE do your homework before dealing with specific companies. Although this overall product may be fair, their customer service is MEDIOCRE and uninspired to say the least. Last year we purchased multiple windows via one of their distributor for our property. Inside of that year we noticed a crack had formed in our master bedroom window. We immediately reported this matter to (F)Lawson as they are the manufacturer.

I believe they're currently based in Medley, Fl. We're approx. 20min away from there. I understand during hurricane season in Miami things can get busy for this type of company. However, busy in this case does not equal being productive. We shared images of this defect with them and requested their warranty services. Eventually they respond to this matter (2 months later).

No one from (F)Lawson ever came out to visit this matter first hand for further analysis. They ultimatley decided via images only, that the type of crack was not covered and I would need to purchase a new window. People, imagine spending thousands of dollars with a company and receiving this type of treatment/service?. Therefore, 1 star goes to (F)Lawson today. Read between the semi colons. BEWARE. Truly hope this helps others.

One star is a gift. Had sliding door installed 10 months ago. It was installed with a deep scratch in one panel and the door didn't seal. The rep was horrible- unresponsive and without any knowledge of how the door was supposed to work. Was eventually told panel would be replaced- what a joke. No one at Lawson will answer or return a phone call. Local installer tells us he can't get anywhere with Lawson either- promises all turn into lies. An expensive lesson to learn

I purchased Lawson 7700 SERIES HURRICANE GUARD SINGLE HUNG WINDOW for my Townhouse and they are beautiful, rugged and fit perfectly! I'm buying their 9200 SERIES HURRICANE GUARD SLIDING GLASS DOOR to match.

They open at 7 am. If you arrive at night you can park outside on street dead end by the college de sack or truck turn around on dead end street facing door 5 where you will unload if you have a dry van trailer. Guard will check you in, you will drive thru the employees parking lot to your designated dock door, Most the time door 5. I REQUESTED THEM TO MOVE THE EMPTY TRAILER (PICKUP TRUCK TRAILER) from there.

It's parked in front of dock door 5. IT IS THERE. Nice people, unloading doesn't take long. In 30 years driving 48 states, it's one place you have to be very careful, you won't knock the trailer doors down on the way out. Look at pictures to see what I'm talking about.

Kurt Johnson Are family bought windows October 2020 and they never brought us the screens for 17 windows. Keep calling the salesman Dan Wrin and he won't return my call and then I call the office Medley and nobody answers the phone or messages. Its now February 2021 I wish someone from the company would call.

I called to ask a simple question regarding what designs and styles they offer on exterior doors. The person I spoke to stated I needed to call an authorized dealer. I then asked if all they have is full glass doors or are there different ones and the person I spoke to was not even able to answer that. I was once again referred to a dealer. I wasn't asking for questions regarding price only designs. They might want to work on customer service skills.

I had Lawson Impact/Low E windows/doors installed 4 years ago because my installer said that they were the best. After a few months, the glass in one door had spider cracks throughout. I called to get warranty service and was told that the installer never paid them and they would not warranty their product. Now, half the windows are leaking, have parts falling off them, or do not open and close without racking.

One window has cracked because of the racking. I've had people come out to try to repair the problems, but they say it's not worth it. I spent $15k 4 years ago and am now having to replace every window in my house because the product is garbage. Buyer beware!

From day one doors never locked nor fit. Bottom had gap crooked now you can't secure doors. Both wont close. Called before warranty was up no call back. How can you put you're name on disgusting install and whoever you have representing your product. Want replaced correctly I also have pictures legally advised to contact first no action to fix. No call.find source palm harbor windows. Against law correct don't loose license.