Doors Etc

Very impressed with Sales (Eddie) and overall service. Eddie even delivered the door on the scheduled day when there was an issue with the regular driver. Their recommended door installer (David Ward) was very good and informative. After a Home Depot French door nightmare (waiting six months getting two badly damaged doors which I declined acceptance), I learned my lesson: go with the professionals.

Good service from knowledgeable people (dealt with Chris). He took time to work with me.

Their prices seem to be on par with other retailers. However, if you want a timely response, this is not the company for you. I went to the show room 2 weeks ago and Matt helped me with obtaining a quote for a front door. We also need closet doors for the project, but I didn't have any dimensions, so I sent him an email last Friday(1 week ago) with dimensions.

I followed it up with a phone call later in the day, only to find out he wouldn't be back till next Wednesday. Another salesman, John asked me to forward the email to him and he would quote me. That is the last time I have had communications with them. Over the last week, I have sent 3 emails, left a voicemail, called twice(John and Matt weren't available) and still no response. The really sad part, is that I haven't even placed my order yet. It scares me to think about how the customer service would be if there was a problem with the order.

Chris made buying a new door stress free. The selection of doors to choose from were in the showroom and I was able to order exactly what I wanted to fit the decor of our house. Chris was honest about what would work and what would not be adequate. He also went the extra mile to help me out after the purchase to help with the timing of other renovations being done Great experience -now 2 houses on our block have used Doors Etc.

I contacted doors etc. to get a new sliding glass door the gentleman said that they did not do that type of service. He said he would share my information with a someone who could help me and they would be contact me. Today the gentleman called back and said did anyone contact me I explained no one had. He said let me give you their contact information.

I have to say although doors etc. did not have the services that I needed to replace a sliding glass door this gentleman was excellent and calling me back and giving me referrals to someone who could help me that's going above and beyond for someone that's not even going to be your customer that deserves five stars for sure. Thank you so much for the referral of Dave I'm looking forward to him contacting me soon to replace my sliding glass door.

Great service and communication! Matt helped us get all the details figured out and complete the order. Then when there were manufacturing delays due to Covid he was great at keeping us informed and getting us answers. Would definitely recommend, and use again!

Having your licensed contractor, installer and sales representative on the same page is the key to success! Absolutely spectacular job. Started with my contractor Rich at Construction Management of San Diego that recommended Chris & Byron at Doors Ect. Rich reviewed the scope of the project and reviewed the site with Bryon the installer and did the measurements and discussed the challenges and set the expectations.

With the advice of Rich & Brian we sent the measurements over to Chris and discussed the products I was looking for. We went with the amazing Fleetwood windows. The house was built in 1960 with a second story addition that all hangs over a canyon. So there were challenges that were addressed up front and the corrections were made to make sure all the windows were installed properly.

Working from home I was able to watch every step of the entire process. True professionals and local good people. Very organized on the work site and cleaned up and organized every day. To me that is important.important.

Embarrassingly bad service. I came here only due to proximity. Guy on the phone was nonchalant and wouldnt answer questions about folding glass door options on phone, only insisting I should visit. Upon visiting I was hustled thru options and given ball park prices (on the high end but not crazy) with the promise i'd receive a "soft quote" via email and were could talk specifics after that. but that was 4 weeks ago. Never heard back even after an email follow up. I had a similar experience with this place about 2 years back as well

My husband and I did a massive remodel on our old Bay Ho home and we needed windows, exterior and interior doors for the project. It was overwhelming to make all the window and door choices but John, the owner of Doors etc did a fabulous job making the process go smoothly. From discussing options, measuring the spaces, ordering, and installation, the entire experience was great.

We had quotes from other locations and Doors, etc was very competitive in their pricing. The customer service has been above and beyond what you would get at any big box store. John is very knowledge about his business and we were so happy to support a local shop with quality products, excellent customer service, and great pricing. We don't give out 5 stars often.so trust us.this shop totally earned 5 stars. If you are in the market for windows and/or doors we highly recommend John and his team at Doors, etc.

Incredible service. We were in a jam (haha), on a project at our house. Chris at Doors Etc went above and beyond and got us exactly what we needed on short notice. He even went as far as picking up our special order in El Cajon and bringing it out for us. He also made going through the special order process as easy as possible. Highly recommend these guys.

Great experience with John and the whole team at doors etc. we purchased a new home and needed to renovate. John helped us select the right doors and windows for whole peoject. Helped us through the whole process. Color, size and quality and all within our budget. They even helped us reframe an old stained glass window to keep some of the historic charm of the house. When we has questions or needed help they were great to work with.

Useful showroom with doors and locksets on display. Matt Paasch helped us order double entry doors which were hard to find in the narrow "California doors" size for our mid century Ranch. The Craftsman style Douglas Fir wood doors were delivered as promised in a month and expertly installed by their recommended installer. Great service!

If you want good customer service at reasonable prices. This is your place! Thank you Matt for all your help! Brinda (Brandish Clinic)

Walked in. Did a couple laps around the showroom sad at the front desk for 5 minutes all in all spent 10 minutes in the store. Was clearly seen by staff. Nobody even acknowledged me. Walked right out with my 20 door order.

We have used this company twice now originally my in-laws recommended them. We love their work. All the recommendations were fabulous we did our front door originally we just put in three big sliding glass doors and for new windows with them. Their on site installers was amazing. Very clean precise work. John Porter was our point of contact in the store he was amazing through the whole process as well as Martin who was our installer. I would recommend them and definitely use them again in the future.

We ordered 2 doors from owner John D. Porter via our GC (general contractor) Tom Grunow construction. One, a lift and slide (a high-end specialty slider) and the other a set of French doors. My husband met with them personally, and explained exactly what was required and how the doors would be used. Both have been a disappointment. Doors Etc failed to deliver as specified.

The lift and slide arrived without a handle on the outside, just the inside. When approached for a solution, the response was vague and noncommittal. Phone calls were not returned. After several months' delay, my husband and our GC gave up on Porter, and we fabricated our own solution Independently of Porter. Now Porter is ducking us again, making excuses for not correcting his mistakes made with the French doors.

They were installed without the specified hardware and design. This has been going on for over a year. Again, no calls returned. My husband and I decided to make a visit to Doors, Etc. on Monday, 4/1/2019. Porter was out of the office, so we waited for his return. Upon his return around 4:30 PM, he took us to his workshop. The etching was done and it looked good. Replacement doors had arrived.

The specified hardware had arrived too, but he couldn't find it. He promised it would be ready within two weeks. Time will tell. I will update this review Later. Bottom line is, due to lack of listening to our requirements and delays in correcting h oversights, I would NOT recommend this company.

These people are the BEST. They know the true meaning of "customer service". Randy came through for me when I needed it.

I worked with this company on half a dozen projects and they always came through. Thank you guys and shout out to John he's a pro.

Ordered a couple doors, very helpful team, great turnaround time.

Chris was my sales rep, very knowledgeable, we had a minor hick up on shipping, but it was the manufacturers fault, overall good experience, will recommend freinds and family

John, the owner of Doors, Etc. was awesome. We had a schedule issue with our order to the factory, and John was able to expedite the order to have our new doors installed in time for a party at the house. The doors from AAW look amazing. What an upgrade from the standard doors. Installation from Dave Ward was also perfect. I'd highly recommend Doors Etc, as well as their installer Dave.

My wife and walked into Doors Etc looking for some expertise beyond what offered in big box stores. The project scope was new replacement windows and interior doors for our home. We worked with Matt Paasch. The whole experience was great! The showroom is arranged so you can gather the look and feel and Matt was knowledgeable, professional and presented all of our options clearly.

From there Matt came out to our house and worked with our contractor on gathering measurements and ensuring that the process was done correctly. As many construction projects go we had to make a couple pivots and Matt was right on top of it to make sure that the windows were going to fit properly. Just great! The windows and doors arrived on schedule and we're delivered. 5 Stars!

Typically when buying doors and windows for my remodel projects, I go to Home Depot. This project I decided to try doors, etc. One of the best decisions I have made so far in my remodeling career. The service Matt provided was superior to anything I have experienced before. I will hands down be going to him when starting any projects from here on out.

We want to thank Doors, etc. for their professionalism and awesome service we had received. Our to go guy was Chris and we couldn't have asked for anyone more knowledgeable in his field. Our front door became the vocal point of our house, the door is GORGEOUS we thank Chris and we also can't forget the installers Martin and Ernie. If you want your door to be done correctly from beginning to end don't forget to ask for Chris and the installers Martin and Ernie. We thank you again for all your help, we are customers for life. The Kerns

I'm giving this company 3 stars. Here are my reasons: 1. Almost all of our windows came with scratches or dings in the vinyl, and one window has a large scratch in between the two panes of glass. When I asked for a partial refund as I was unhappy with my purchase, they said to ask Milgard (their window supplier) for the refund. I did so, and Milgard said that Doors Etc. should handle it.

It will be replaced, however, we will have to wait for another month to get it replaced (which is Milgard's fault, not the window company). While the windows are good quality and from a distance, they look GREAT. I'm just a little disappointed in how some of our complaints were handled, but mainly the installation process how scuffed up our windows got.