Hom-Excel

The installer was honest and told us there was a defect in the window. He promised to replace it several months later. We appreciated his honesty. There were also several clearly visible holes in the screen. Home excel put through request for payment from my credit card that afternoon. I filed a dispute. Payment was withheld temporarily. My Credit card gave hom excel my money last week.

I told the cc that now that hom excel has my money they wont do the job. Hom excel showed up today ( the day prescheduled for reinstall) They decided the defective window wasnt going to be replaced after all. I called credit card company and re filed.dispute. " i told you so " doesnt get me my $3000 back. Stay far away from them. Recently the owner stepped in to fix the problem. He apologised for miscommunication. Very professional.

Home excel. Product is very good, the windows are little pricey but they are excellent windows, however there response to service is horrible, I called last November to have screens replaced by the way are under warranty, and the kept telling me next month, next week, finally the y gave me a date April 18, I called and spoke to a women on the 20 and she said Monday's truck didn't come in on Monday, I called three times since, no call back, no nothing, at this point I will get screens somewhere else, I live in Otow, and I will go out of my way to tell people not to use your company, this is unacceptable, your company has no idea what customer service is, and any future business I have will be going somewhere else.

I am happy to say the owner took care of the ptoblem. He apologised for miscommunication. And fixed what needed fixing.

Call Maxell installed replacement hurricane Rita sliding door assembly in my condo and the two gentlemen that came out both very professional knowledgeable and worked excellent of a team. They were thorough with the installation and the cleanup afterwords. Both men were a positive representation of the company. I highly recommend them if you need windows and sliding doors replaced.

HOM-EXCELL came well recommended. The process from measuring to final completion was seamless. The installers came on time. They were precise, professional, competent and courteous. Everything that was moved was replaced exactly as before. The installers gave me clear and concise instructions on how to care for these custom made windows. I am now enjoying an excellent view from this quality window product and 10 star installation. I am adding my high recommendation for Hom-Excell to my friends and neighbors.

Perry and Adam were sent to repair windows in my condo. They both were professional, polite, and knowledgeable. They got right to work and did a great job. Good company, I would highly recommend. Service: Window repair

We had custom Simonton hurricane storm doors and windows installed from H-E. From Herb their sales guy thru to the Perry & Perry installation team, all went well. All this during the year of the pandemic! It took a bit longer than we would have liked to get the product, but Herb warned us of that up-front, so no surprises. We passed inspection with flying colors. Thank you all. Tim and Mary Kay, Indian Rocks Beach.

I had a great experience. Perry was punctual and very professional. There were a few minor issues that needed to be addressed and Eric was dispatched to take care of them promptly. Eric was knowledgeable and quite pleasant to work with. Since the new windows were installed, I've seen a significant drop in my electric bill. I highly recommend!

Would like to thank Tyler and Adam for the time they spent at my house today. I've had a persistent leak in a bedroom window that I've tried everything to figure out. Finally called home excel for help. They put these Windows in about 15 years ago. Eric sent these two technicians out about 4 days later. That proved to me that Hom excel stands behind their guarantee.

The guys took the window out and gave me some probable reasons for the leak. And it does not appear to be a faulty window. They also left me with supplies to finish the job once the outside window sill is repainted. Looks like it may be time for a sliding door quote from them. Thanks again.

The Hom-Excel Team just finished installing new doors and windows yesterday. We had such a positive experience I would recommend them without hesitation. Their sales associate, Herb did an outstanding job convincing us to buy from Hom-Excel. He was very knowledgeable and professional. The install team of Perry & Perry (aka P1 & P2) were just amazing.

They worked extremely hard from the time they arrived on Monday until they left on Wednesday. They handled themselves as true professionals. They did not cut corners and made certain the job was done right. They are a real asset to Hom-Excel and more importantly to their customers. Again, I highly recommend this company particularly the team of P1 & P2.

Awesome! Wonderful company with wonderful staff! Always do a great job! Living in Florida you NEED hurricane windows! They are punctual and work very hard!

I would give zero stars if allowed. Classic bait & switch. I asked about 50% off as advertised on site. Was told "I gave you a better deal than that". Then when I asked about the zero % financing, Herb said "you don't have the money?" Very insulting. Was told he couldn't honor the quote if I did the zero % through them. Do not do business with Herb Letchworth.

New windows installed professionally, look and function great. Company has been around for decades. Couldn't be happier.

I would recommend this window company to everyone I know! This is the second time we had full window installation from this company and I would do it again with them if I moved out of the area again. All employees are extremely professional and courteous. The windows are absolutely beautiful, built well and will last for many years to come. This company also stands behind their guarantees 100%!

Their prices are fantastic and the products are top-notch quality. Once you have home Excel windows you'll never look for another window company to install new windows in your home!

I'm a fortunate woman. Number one: I was able to purchase new windows and sliding glass doors throughout my house. Number two: I was able to purchase new windows and sliding glass doors throughout my house from Home Excel with a lifetime guarantee. I rarely had an issue with my windows. The door lock on the sliding glass door became broken and stuck.

I called and scheduled a free repair with Eric. A gentleman named Perry, showed up on time, repaired the lock, tested it, had me test it and that was that. Easy. Free. Neat. Fast. Great customer service. Period.

Service call was fine; Perry K is a good technician; efficient and communicative. However, those who dispatch Perry must do a better job of communicating to him what the service call is for, what items and tools are needed, etc. Perry had to go back to his truck to get the plugs for the storm doors that I had requested. Once he got them, the job was done quickly, including replacing my screen door and adjusting the rollers.

1-the salesman Herb pressures you until you purchase; 2-he doesn't not fully explain the product he is selling; 3-sells different products and put them next to one another; 4-they sell products that are constructed poorly; 5-the initial installers made a mess; 6-one main pane of glass cracked during installation; 7-two more windows had seals break within 2 months; 8-have been waiting 5 months for a replacement door and they would not cancel and refund me after waiting 3 months; 9-have the doors open the opposite of the way I want. Poor customer service, but they try to make you think they care.but they don't.

Very customer friendly. Willing to give warranty on new condo we are purchasing even though the warranty is not transferable from the previous owner. The windows we bought from them definitely had a lifetime warranty that I will be able to pass on to the purchaser of our condo. Sounds good to me. And the windows look great!

Wrote a review of this business before and for reasons that I don't understand it has been removed. I stated all of the problems we encountered with this business and the complete lack of customer service. They have used every excuse in the book to ignore your request for service. Windows installed in November of 2017 and still no service from them. Use this company at your own risk.