About Us With 'Those Window Guys', it's a family affair. Tommy Thompson, President of Serenity Windows now known as 'Those Window Guys' installed the 1st true tilt-in vinyl replacement windows in the Roanoke Valley. Twenty five years and 1000's of windows later, Tommy has perfected the art of window installation.
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Reviews (8)
Scott Hunley
Sep 21, 2021
I have now used Serenity Windows for 2 houses and I can say without question they are the best. Their installers are amazing. On my latest house, they installed 20 windows in a single day. Came back the following day and replaced all the sashes around the window. I also had them replace 2 sliding doors and replace a old wooden basement door. All are installed perfectly, insulated around them and work great!
When they were done with my house, it looked like a new home and it was SOOOO quiet inside. Their windows and doors make a huge difference in heating/cooling and reducing outside noise. My sister has used them as well and we're both VERY happy with the end result. Now, I've talked about the product and the installers (both are awesome) but so are the owners. Tommy comes around to every job to check in and makes sure you're satisfied with the result. An added bonus on top of all of this is that they have the best prices on windows and doors in the valley as well.
I can't recommend these folks enough. I hope that when you're looking to upgrade windows or doors you have these folks come out and show you what they can do for you and for your home. Update 09/03/2021: I had "Those Window Guys" come and install a front door with full storm door and a new door leading out to the Garage. Excellent Job, as usual. The doors look amazing!
The door they got me for the garage is nice because the hinges in it have tensioners that close the door ever so easily to make sure that the door doesn't remain open between the house and the garage, but it's not overly aggressive so it won't hurt any of the children that are constanly running in and out of it. The Front door and storm door are excellent as well, with an easy open and close and all locks for both doors on the same key (this is always a plus, hate having tons of keys). As always I would highly recommend these folks as they not only have the best workmanship but also the best price. They just can't be beat.
When they were done with my house, it looked like a new home and it was SOOOO quiet inside. Their windows and doors make a huge difference in heating/cooling and reducing outside noise. My sister has used them as well and we're both VERY happy with the end result. Now, I've talked about the product and the installers (both are awesome) but so are the owners. Tommy comes around to every job to check in and makes sure you're satisfied with the result. An added bonus on top of all of this is that they have the best prices on windows and doors in the valley as well.
I can't recommend these folks enough. I hope that when you're looking to upgrade windows or doors you have these folks come out and show you what they can do for you and for your home. Update 09/03/2021: I had "Those Window Guys" come and install a front door with full storm door and a new door leading out to the Garage. Excellent Job, as usual. The doors look amazing!
The door they got me for the garage is nice because the hinges in it have tensioners that close the door ever so easily to make sure that the door doesn't remain open between the house and the garage, but it's not overly aggressive so it won't hurt any of the children that are constanly running in and out of it. The Front door and storm door are excellent as well, with an easy open and close and all locks for both doors on the same key (this is always a plus, hate having tons of keys). As always I would highly recommend these folks as they not only have the best workmanship but also the best price. They just can't be beat.
Yolie Polakowski
Dec 01, 2020
Serenity Windows did not makes us wait long for an appointment. Tommy came to give us an estimate. He was pleasant, very knowledgeable, and informative without the hard-sell. It took only 2 days for Mario and Avery to install 26 windows. They were so efficient, hard workers, and friendly. They did a superb job caulking inside and outside which. resulted in NO MORE LADY BUGS!
When finished, they cleaned up EVERYTHING! They also washed all the windows! With everyone's lives being so busy, that was really appreciated. The windows are excellent quality with great insulation and very noise-reducing. I absolutely love that I can open the windows without struggle. It's easy to open from top or bottom with just one hand. There was always a quick response to any of our questions from Cindy at the office. From beginning to end, we had been very impressed with the way this company works. Kudos and a huge thank you to Tommy and Those Window Guys!
When finished, they cleaned up EVERYTHING! They also washed all the windows! With everyone's lives being so busy, that was really appreciated. The windows are excellent quality with great insulation and very noise-reducing. I absolutely love that I can open the windows without struggle. It's easy to open from top or bottom with just one hand. There was always a quick response to any of our questions from Cindy at the office. From beginning to end, we had been very impressed with the way this company works. Kudos and a huge thank you to Tommy and Those Window Guys!
Dana Mason
Aug 03, 2020
Excellent experience with this company. Prompt no-nonsense estimate that beat the competitors hands-down. Prep work both interior and exterior was completed by the installers at no extra charge! Something none of the other companies offered. Money saving advice was given by Mr. Thompson in window selection which also enhanced the beauty of our home.
And best of all is the quality of the windows! They operate smoothly and cut down on noise. We are happy with the thermal effects as well. The installers were courteous, efficient, and made sure the windows were clean. They even worked on a rainy day to install! And they completed the 10 window installation in one day! Both Mr. and Mrs. Thompson were pleasant and professional to work with. I can't praise this company enough! They certainly exceeded our expectations.
And best of all is the quality of the windows! They operate smoothly and cut down on noise. We are happy with the thermal effects as well. The installers were courteous, efficient, and made sure the windows were clean. They even worked on a rainy day to install! And they completed the 10 window installation in one day! Both Mr. and Mrs. Thompson were pleasant and professional to work with. I can't praise this company enough! They certainly exceeded our expectations.
Madison Rose
Jun 19, 2019
Nora Bryant
May 17, 2019
This business is a very professional, family run and then relating to their customers in this way. So, I highly recommend them for the: best price and absolute bar-none service on replacement windows. Their installers are considerate and personable, and very spot-on about taking care of the customer from the clean-up to the take-down and out up and the efficiency of the loss of heat/ air in your home as they operate as well as with their willingness to do everything they can to accommodate a smooth install and getting you back to normal at the finish.
They are the best on the market. I can't recommend them enough. The windows themselves are absolutely beautiful and the style that we chose has resulted in a beautiful, non-dated, classic look for our home that we have put a lot of time and effort into remodeling over the years. Mr. Tommy, the owner gave me exactly what I was looking for. Cindy, the Office Manager really worked with me to accommodate dates and times for meeting with the owner and getting this going! Greta business!
They are the best on the market. I can't recommend them enough. The windows themselves are absolutely beautiful and the style that we chose has resulted in a beautiful, non-dated, classic look for our home that we have put a lot of time and effort into remodeling over the years. Mr. Tommy, the owner gave me exactly what I was looking for. Cindy, the Office Manager really worked with me to accommodate dates and times for meeting with the owner and getting this going! Greta business!
Herman Tertinek
Jun 15, 2017
Mario Saunders
Nov 22, 2016
D. A. Jones
Jan 18, 2015
The lady that answers the phone acted like I was interrupting her work not the reason for her work. I called window world in Salem and received an estimate within 2 hours and signed a contract and replaced all my windows for 6000.00 so they lost out on a 6000.00 job way to go! This lady in the office needs to be fired!
