Window World Of Richmond

I purchased a home with new Window World windows, and they have been fantastic. The vinyl color has stayed true, the seals have remained strong, and the double hung version I have are so easy to open and clean.

I've had 2 service calls in 5 years, one to replace a seal, and one to replace a track component that broke. My service tech Richard was awesome. He was courteous during scheduling, called on the day of to confirm the service time, was prompt, efficient, and professional.

The Richmond Window World has been great to work with, and I'm considering them for replacing the last couple of original windows in my home.

Fantastic experience with Window World. From initial contact through the website to project completion, the customer service and product were top notch. The ordering of shudders was made easy by their employees. The final installation was completed by Tyler, who was friendly and professional. His expertise and quality work is very much appreciated.

Window world of Richmond did a great job on the installation of the back door I purchased. The door had all of the features I was looking for. Special thanks to the salesman Paul who made sure I was a happy customer.

I'm retired and had been in professional home building my whole life. Of course when all our windows needed replacing, I thought to do the work myself. An associate told me to check out Window World so I did. It turned out that Window World could do it for less than I could myself and it would have taken me weeks to replace all 27 windows but Window World completed the job in one day. They sealed everything, wrapped the trim, cleaned up all the debris and hauled away the old ones.

After spending a very large amount of money on window installation the mess dealing with this company is unbelievable. Not only were the windows installed wrong and look horrible as they tried to fix their terrible installation with caulk but when trying to contact them has been nothing other than a headache. They have been rescheduling on us for 2 years avoiding fixing their mess up.

Our windows do not open properly, are placed wrong and are missing some screws and the other blue screws they used on our white windows are very visible. When they can use the excuse of "they can't work in the rain" thats what their reason of rescheduling is and other times they don't show and don't call or when they decide to show up without the tools to fix the windows it's unannounced. Save yourself and DO NOT DEAL WITH THIS COMPANY.

My installer with great spirit and expertise listen to my concerns and gave me positive reinsurance and professional work. He told me he treats every job he does as if he was working on his own home. He delivered on my attic windows. Services: General window replacement, Casement window installation & replacement

Mr. Broadwell (the installer) and Richard were very professional, and efficient. They hand to do some custom work on the opening that required more than the usual skill. They worked late, and completed the job well after standard quitting time. The finished door is awesome thanks to their efforts.

Window World of Richmond installed my door and windows for my entire home. They were professional and i absolutely love my products. it gave my house the face lift it needed! Thank you guys so much for working so hard to make me happy. Services: Sliding glass door installation & replacement, Vinyl window installation & replacement

If you love cleaning up broken glass from your yard, Window World is the company for you! You will also be treated nails and paint chips all over your house. Are you tired you your green grass? Not to worry, Window world will put the old windows on your lawn, killing the grass underneath. When you express all this the the company during the follow up their response is, " okay your balance is $12,000."

Got windows done and they look AMAZING! Definitely makes my home look like new again. We got a couple estimates and they had the best price out of all. The install was superb and we had a great group of guys. They cleaned up and walked us around once they were done. Our sales lady Christina was super sweet and knows her stuff! She sold us on her window demo and Window World. The office was very helpful and friendly with the install schedule. We love our windows and will recommend them to friends and family.

Window World did a fantastic job on my window install. My sales representative, Christina, was very nice and did excellent showing me the window and explaining the install. The office staff was very friendly to schedule my install. CJ and Patrick did a great job putting them in and cleaning up. They even helped me take down my blinds and put them back up! My windows look amazing. Thank you everyone at Window World.

I just recently had my windows replaced with Window World. I did shop around before making my final decision. I worked with Christina on the project who was very sweet and professional. She brought a sample of the window and had a lamp test to show me the energy efficiency of the windows. Her knowledge of the product and the install process made me feel very comfortable calling her back and signing.

The office staff was helpful with the scheduling and questions I had before they came. The install crew was fabulous and did an amazing job at install. The windows look GREAT! Thank you so much Window World!

16 windows installed in 29 degree weather and my house never changed temp because of the exceptional installation crew. I have always dreamed of a sunroom and they took my screen porch and now. I have a beautiful sunroom. I am so pleased with the quality of the product and the price. I feel if I were to sell my house I would get back every penny I spent on this project. From the salesmen to the wonderful girls in the office.this place is top notch. WINDOW WORLD.YOU GET AN A+ Thank you so much

Critical: Punctuality, Quality I had to schedule my window replacement several times. The company did not honor the coupon presented. I could not get anyone to call me back. Do not get windows from here. Service: Window installation

My partner & I live in a 4th floor warehouse apartment that has older brick surrounding the windows in the living room. We learned high winds aren't friendly. But thanks to Window World the service was a quick & seamless fix! Services: Window installation, Window repair

I ordered and paid for windows on June 22nd. I was told they would be in and INSTALLED by the representative by September/October. Once they never showed I called the office and was told they would be installed November 17th. After calling the office again I come to find out my windows won't even be in their shop until November 17th. So a 6 month turn around for an overpriced product. Great job guys. WHERE ARE MY WINDOWS?!

In May we ordered a large picture window. At first everything seemed great, we were given a 6 week time line which seemed a little long but with the world events we figured that was pretty normal. A few days before the windows estimated arrival my husband took out the old window and reframed the opening. 6weeks came and went, no call, no information.

My husband finally got a hold of the company and they informed us that it wasn't scheduled to arrive till September. Since then the nightmare has gotten worse, being delayed 2 more times with no information or contact from the company. We have had to call them EVERY time. We still don't have the window and the company offers no alternative solution and basically just says it's not their fault. If the customer service was at least some what helpful, I may have given it another star, but to me that's the worst part of it all. Zero communication on their end.

I had about 20 windows replaced in my home about three weeks ago. The gentleman showed up as scheduled, but was all alone.to replace 20 windows. He explained that the other workers had called out. I felt badly that he was going to do this large job all alone in the heat. He completed installation of the windows that day and returned the following day to wrap them.

I have since found pieces of metal, nails and parts of the old windows all around the outside of my house, including in my driveway. I honestly do not blame the installer as I am sure he was exhausted after completing the job alone. I am frustrated by the fact that I have to clean up a mess around my house that was part of a job that I paid $9000 to have completed.

I could have gotten nails in my tires, or worse, the metal could fly up and injure someone while mowing the grass or my kids could be cut running around the yard. It honestly worries me that there is the possibility that I might experience problems in the future.

We recently renovated our kitchen which included replacing a window. Unfortunately the most stressful part of this process was working with window world. Our private contractor was diligent about reaching out to them and Window World was very difficult to get a hold of and would take weeks to respond. We ordered our window in the beginning of February and the window was not installed until July.

We were not frustrated with the delay but rather the lack communication and incorrect communication. At one point in March we were told "the window has arrived on the truck" by Window World, but afterwards they said "never mind, it will be another two weeks." Again, this was in March. After it was installed we reached out to the supervisor. We were so disappointed with the poor customer service.

The supervisor would not take any accountability for the poor communication. She told us to call the manufacturer and that "we did what we were contracted to do." At one point the supervisor told us "I reached out to your contractor on august 9th when he reached out to me on July 23rd" this is over 2 weeks she took to respond.and she thought this was acceptable.

We understand mistakes happen but we were shocked by the way the supervisor handled the conversation. She just had excuse after excuse after excuse and was arguing with us. I cannot recommend anyone use this company. They have no motivation to make their customers happy or to make things right when they mess up.

We contracted with them last year, and finally received our last window today. They had to come out a few times just for 5 windows (3 side by side), as incorrect measurements. Our installer was great so that made up for the hiccups and long wait. Our installer said ask him to measure, as our windows were originally Anderson and need special measuring. I rate them 5 for their installation staff, 3 for customer service. Overall we will work with them and likely use them again.

Window World by far is the best window company in the world. If you want good quality professional customer service than Window World is the place to do business. My husband and I knew we were doing business with the right place when we met with Christina. She is absolutely the best. On a scale of 1 to 10 with 10 being the best Christina rates a 10 everytime. Christina doesn't treat you as if you are just a customer number but she treats you like family.

She was upfront and honest from day one and followed through until our windows were installed and she still checks on of periodically. The installers did a great job as well. We are most definitely using Window World for our future home improvements because they beat all others. If you are looking to get new windows, doors, or siding look no farther than Window World for satisfaction is 100% guaranteed. We are so thankful that we met Christina and now have a relationship with Window World. I would definitely refer them everytime.

THANK YOU WINDOW WORLD! We recently had our windows installed by these folks and the crew we had was AMAZING! Not a piece of debris left behind. They were on time and even took the time to walk around with us after to check the install. Very polite team of guys! We had Miss Christina out for an estimate and she was awesome! Very knowledgeable on the products and pleasant to talk to. Looking forward to seeing our energy bills drop. We will be back for siding next spring. Thanks again!